Global Imports BMW

I was presented with options and once choose the one, the sale person moved on it and kept me informed every step of the process

Justin Lewis my sales representative was very professional and knowledgeable about BMWs. I see this young man moving up in this company in the near future.

Andrej is the absolute BEST CAR SALESMAN EVER! He and all the others that helped us through our purchases were wonderful! Global gave us a perfect BMW buying experience!

Excellent service and all around great experience. This is the second vehicle I have purchased from them and they are always attentive, accommodating and patient plus very knowledgeable. It’s a great atmosphere for employees and customers alike.

They provide great customer service. It was a non stressful experience. If you are looking for a vehicle, ask for Justin.

Well pleased my sales guy made it happen for my son ~top notch

Great job! With procedures and financing options. I've used Global imports for many years.

The team did a great job of helping me purchase a car for the first time in many years. They were helpful, patient and knowledgeable.

Terrific experience through a simply car buying experience. Peter Bearsch (GM) is a particularly good manager that adds a personal touch that I have not experienced elsewhere. This dealer will accommodate unusual circumstances or requests. Highly recommended.

The service department is horrible ! I brought my vehicle to the Global Imports Service Department and received frequent texts from the service writer, that went well. End of September 2022, I went to Global Imports to check on my vehicle and its status and was told that it was not there, they were unable to locate it... I walked through the parking lot and located it myself in their parking deck. I was then told it was not completed yet, I said "okay" no worries, please text me when it is done. Fast forward to December 2022, received a certified letter from KO Towing that my vehicle was towed from Global Imports to their lot, due to the vehicle not being picked up. I stated that I did not know that it was completed already..... E-mailed Global Import's General Manager Peter Bearsch and as of today I am still waiting for a reply. The repairs totaled $6,390.01 and the worst part is that they did not put the trunk liner back in, the vehicle has new scratches on the front passenger side quarter panel, some services billed for were not completed, radio was not flashed after service completion and prior to it being towed and now it does not work. After emailing some of the management team, I received a call from Gianni Martini, only to hear him berate me and stating that I did not answer a call informing me that my vehicle was ready for pickup and services completed. All communications, with the service department and service writer were done by text. Communication is slim or non exisiting, upper management will not return emails and calls and please spare me the response to this review "to call and resolve this", the opportunity was provided but not taken. Shame on Global Imports, worst service expierence I have ever experienced. DO NOT TAKE YOUR CAR HERE !