Global Imports BMW

Thank you for your kind review; we are happy to pass along your comments to the team here at Global Imports BMW!

Alex, thank you for taking my call and reviewing the agreement with Jaclyn on Friday and discussing responsibility for any damage or fees incurred while our courtesy vehicle was in your possession. Please note, it does take us some time to receive tolls and parking violations, but when we receive them, we must remit payment right away. We emailed you both violations that you received and documentation where we paid them and simply charged you what we paid. We were very honest with you in saying that we would no longer extend a courtesy vehicle in the future should you decide to move forward with the refund. We processed your refund immediately after we got off the phone. While we do apologize if you did not feel like our practices are fair, however, we were only charging you for damages that you incurred while the vehicle was in your possession per the courtesy vehicle agreement. Peter Bearsch Global Imports BMW [email protected] 770-261-6402

Thank you for your response. I am not disputing responsibility under the courtesy vehicle agreement. My concern is not the charge itself, but the process. My credit card was charged a full month after the vehicle was returned for a $194 parking fee for two entries — without any prior phone call or email. I only discovered this charge when reviewing my bank account. Charging my account without prior notification, even if documentation was eventually provided, felt unnecessary and unprofessional. A simple courtesy notice would have allowed me to address the matter directly, as I would with any management issue at my gym. Instead, the charge was processed immediately, and only afterward was the contract referenced. This sequence demonstrates a lack of communication and judgment. Even more concerning was being told that accepting a refund would permanently eliminate my access to courtesy vehicles. After years as a loyal client of Global Imports BMW, that response felt disproportionate and punitive. While I appreciate that the refund was processed promptly, tying it to the loss of a long-standing service benefit turned what could have been a straightforward resolution into an adversarial situation. This has never been about $194. It has always been about communication, professional judgment, and respect for a loyal customer.

Thank you for your response. I am not disputing responsibility under the courtesy vehicle agreement. I am questioning the decision to charge my credit card a full month after the vehicle was returned for $194 related to approximately three hours of parking that was expected to be complimentary — without a single phone call or email beforehand. A brief courtesy notification would have allowed me to address the matter directly. Instead, payment was made immediately, and only afterward was the contract referenced. That sequence is what felt unnecessary. More concerning was being told that accepting a refund would permanently eliminate my access to courtesy vehicles. After years as a client of Global Imports BMW, that response felt disproportionate to the situation. Yes, the refund was processed promptly. However, conditioning it on the loss of a long-standing service benefit undermined what could have been a simple, professional resolution. This was never about $194. It was about communication, judgment, and respect for a loyal customer.

Thank you for sharing your feedback, Keshia. We understand how disappointing this situation was, especially after a payment had been discussed. After our team completed a final review of the vehicle, we identified safety-related concerns that did not meet our standards for retail sale. Because customer safety is our top priority, the decision was made to wholesale the vehicle rather than proceed with the transaction. We regret that this change occurred after initial discussions and apologize for the inconvenience and frustration it caused. Our intention is never to waste a customer’s time, but we will always choose the safest and most responsible course of action when concerns arise. If you would like to discuss this further or need assistance finding another vehicle, we would welcome the opportunity to help. Please feel free to contact us directly.   Peter Bearsch Global Imports BMW [email protected] 770-261-6402

Ms. Weaver,  Thank you for taking the time to meet with us and for sharing your concerns. We truly understand how frustrating this situation feels and appreciate the opportunity to review everything together in person. As discussed during our meeting, the prepaid maintenance plan was purchased through a third-party provider and is governed by the terms and conditions of that contract. Unfortunately, under those terms, the maintenance plan is not eligible for cancellation once activated, and this is not something we are able to override at the dealership level. That said, we want to be clear that our goal is always transparency and support. While we are unable to cancel the plan, we remain committed to ensuring you receive the full value of the coverage and that your ownership experience with us is a positive one moving forward. If there is anything we can assist with regarding scheduling, maximizing the benefits of the plan, or addressing any future concerns, please don’t hesitate to reach out directly. We appreciate you bringing this to our attention and thank you for the conversation.     Peter Bearsch Global Imports BMW [email protected] 770-261-6402

Dear Mr. Bearsch, Global Imports BMW Thank you for your response and for meeting with me to discuss my concerns. While I appreciate your time, I remain disappointed with the outcome and the explanation regarding the prepaid maintenance plan. At the time of purchase, the terms and conditions of this third-party maintenance plan were not clearly explained to me, including the fact that it would be non-cancelable once activated. Had this been communicated in a transparent and understandable way, I would have made a more informed decision. My concern is not only about the inability to cancel the plan, but also about the lack of clear disclosure during the sales and finance process. I respectfully request that Global Imports BMW escalate this matter to the third-party provider or to your corporate customer relations team to explore whether any exception, adjustment, or goodwill resolution can be made. As a customer, I believe it is reasonable to expect full transparency when entering into financial agreements. I value professional and fair customer service and hope we can work toward a resolution that reflects that standard. Please let me know what next steps can be taken and who else I may contact to further review this situation. Sincerely, Mrs. Weaver

Thank you for bringing this to our attention. We take all feedback seriously and appreciate the opportunity to address your concerns. Our General Manager has been in contact with you to better understand your experience and work toward a resolution. If there is anything further we can assist with, please don’t hesitate to reach out.

Demarcus, Thank you for taking the time to visit us and for sharing your feedback. While we’re sorry we couldn’t come to an agreement on the vehicle, we do appreciate the opportunity to earn your business. We work hard to keep our process transparent and price our vehicles to market so they are competitive and fair from the start. Unfortunately, that doesn’t always mean we’re able to meet every expectation, but we always strive to be upfront and respectful throughout the process. If you’re still in the market for a new BMW 7 Series, please feel free to reach out to me directly. I’d be happy to update you on what we currently have in stock or what’s incoming.   Peter Bearsch Global Imports BMW [email protected] 770-261-6402

Thank you for sharing your feedback. At this time, we’re unable to locate a record under the first name provided, which limits our ability to fully understand the details of your visit. We would genuinely appreciate the opportunity to learn more context around your experience so we can review it appropriately and address any concerns. Please feel free to contact us directly with additional information, and we’ll be happy to look into this further. Your feedback is important to us, and we’re always looking for ways to improve. Peter Bearsch Global Imports BMW