Mercedes-Benz of Huntington

Outstanding experience. Transparent pricing, excellent/professional service and friendly people. Our salesperson Nicole was great as was the finance manager William. Never ever thought we would select a Benz for our family vehicle, (not usually our brand zone), but a great price and the great team sealed the deal for us. Thank you MB Huntington.

We selected Mercedes-Benz of Huntington based on its reputation and positive reviews, and until recently our experience had been satisfactory. Our 2019 A220 (88,000 miles) — properly maintained with all required services completed, many at this dealership — developed a serious M260 engine failure involving misfires and loss of performance. The vehicle remained at the dealership for approximately three weeks before we received meaningful clarity. We were initially told the issue might fall under an extended warranty covering the lower engine, but were later informed it involved the upper engine and would not be covered. We were given only a verbal estimate of approximately $6,000 and no written diagnostic report. After retrieving the vehicle, we obtained an independent inspection from a Mercedes-specialized shop. That mechanic advised the engine would require full replacement at a minimum cost of approximately $12,000. We formally escalated the matter to Mercedes-Benz USA (Case #20086728) and contacted dealership leadership directly. Despite confirmed receipt of our correspondence, we have received no substantive response. A major engine failure at 88,000 miles on a well-maintained vehicle is not what one expects from a premium brand. We are seeking a fair and proportionate resolution.

We selected Mercedes-Benz of Huntington based in part on its strong reputation and positive reviews, and until recently our experiences had been satisfactory. Unfortunately, a serious engine issue has changed that. Our 2019 A220 (88,000 miles) — properly maintained with all required services completed, many at this dealership — developed a significant M260 engine failure involving misfires and loss of performance. The vehicle remained at the dealership for approximately three weeks before we received meaningful clarity. We were initially told the issue might fall under an extended warranty covering the lower portion of the engine, but were later informed it involved the upper engine and would not be covered. We were provided only a verbal estimate of approximately $6,000 and no written diagnostic report. After retrieving the vehicle, we obtained an independent inspection from a Mercedes-specialized shop. That mechanic advised that the engine would require full replacement at a minimum cost of approximately $12,000. We formally escalated the matter to Mercedes-Benz USA (Case #20086728) via email and certified mail and also contacted dealership leadership directly. Despite confirmed receipt of our correspondence, we have received no substantive response from either MBUSA or the dealership. A major engine failure at 88,000 miles on a well-maintained vehicle is not what one expects from a premium brand. Customer loyalty is tested not during routine service visits, but when serious issues arise. We are simply seeking a fair and proportionate resolution.

Just bought my 2nd E 350 from them and Brian Haney was my salesman. I have always been pleased with their service which has been excellent and responsive. I was especially pleased with Brian. He is terrific. Very easy to talk to and deal with, pays attention to what you say and want and is a delight to deal with. He is certainly NOT your typical cars salesperson.

My husband and I had a great experience with Brian Haney at Mercedes Benz of Huntington. I would recommend him to anyone and everyone for their car buying needs always ! Go see Brian at MB Huntington!!!

The dealership is very nice and Bryan Haney as our sales person is amazing and very approachable.

Great experience and large inventory. We also appreciate the professionalism and knowledgeable team. Thank you

I had a wonderful experience at this dealership. James’ professionalism & helpfulness really made me feel comfortable during the process. Everything flowed super easy and I’m SO happy with my new car! Thank you again James

Very professional answered all our questions Great experience would recommend anyone to go there thanks again

I had a fantastic experience at Mercedes Benz of Huntington. Brian Haney and his crew were incredible to work with. Brian was extremely professional and amiable from start to finish. This was my first SUV. I got an amazing car for a great deal. I would recommend Brian to anyone looking for a Mercedes Benz.