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West Herr Jeep

(420 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2026 consumer dealer award
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2026 consumer dealer award

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Reviews

(420 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Jeep from DealerRater.

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David was very professional and courteous.

David was very professional and courteous. Did a great job explaining everything. It was refreshing to deal with someone with a sense of humor

David was very professional and courteous.

David was very professional and courteous. Did a great job explaining everything. It was refreshing to deal with someone with a sense of humor

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Good service.

Good service. Friendly. Got me out in a timely manner. David was great to work with.

Good service.

Good service. Friendly. Got me out in a timely manner. David was great to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Pleasure to deal with everyone was polite and

Pleasure to deal with everyone was polite and professional. Made the experience easy and enjoyable

Pleasure to deal with everyone was polite and

Pleasure to deal with everyone was polite and professional. Made the experience easy and enjoyable

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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Friendly, knowledgeable, and attentive staff.

Friendly, knowledgeable, and attentive staff. Facility very clean as expected. Paperwork did take what seemed like a long time.

Friendly, knowledgeable, and attentive staff.

Friendly, knowledgeable, and attentive staff. Facility very clean as expected. Paperwork did take what seemed like a long time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
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Friendly greeting, prompt service , all staff members

Friendly greeting, prompt service , all staff members were very helpful, from start of purchase until the final sale

Friendly greeting, prompt service , all staff members

Friendly greeting, prompt service , all staff members were very helpful, from start of purchase until the final sale

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service, Ron Fantas in the shop is great, fixed my

Great service, Ron Fantas in the shop is great, fixed my truck in a day

Great service, Ron Fantas in the shop is great, fixed my

Great service, Ron Fantas in the shop is great, fixed my truck in a day

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Nice and clean show room.

Nice and clean show room. Free coffee. Felt very comfortable. Ready and willing to hrlp

Nice and clean show room.

Nice and clean show room. Free coffee. Felt very comfortable. Ready and willing to hrlp

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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First of many vehicles I've purchased from west herr that

First of many vehicles I've purchased from west herr that im not even a little excited about. Finance guy kept congratulating me even though I didnt sign anything. Salesman had me on phone with my insurance company before I even knew my payment options . Also my vehicle was supposed to be paid off then I see in my paperwork they were 1500 off and my down payment went towards that .Def last vehicle i buy from them

First of many vehicles I've purchased from west herr that

First of many vehicles I've purchased from west herr that im not even a little excited about. Finance guy kept congratulating me even though I didnt sign anything. Salesman had me on phone with my insurance company before I even knew my payment options . Also my vehicle was supposed to be paid off then I see in my paperwork they were 1500 off and my down payment went towards that .Def last vehicle i buy from them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
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I normally hate the car buying process but West Herr and

I normally hate the car buying process but West Herr and Elina Awald changed my mind. They made the process very easy.

I normally hate the car buying process but West Herr and

I normally hate the car buying process but West Herr and Elina Awald changed my mind. They made the process very easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Brian was wonderful - went above and beyond to help me

Brian was wonderful - went above and beyond to help me out with living 2 hours away in PA

Brian was wonderful - went above and beyond to help me

Brian was wonderful - went above and beyond to help me out with living 2 hours away in PA

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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