Reviews
Big Pockets needed
Hennessy Honda is the place for you if you are looking to pay $8K plus over MSRP on a new vehicle and receive $6K less than other dealers on your trade. Ignore the MSRP Sticker on the car, because it is just a conversation starter and doesn't even come near to the price they are going to charge you. Went in to trade in a vehicle for a new car. I felt disrespected when they brought the numbers out. Before looking at the truck I was trading in, they offered a range of $24K-$26K. After telling them the offer was a joke, they decided to carry it over to the used lot and have someone look at it over there. They came back with a $27,500 offer at which point I decided to leave since they were not going to come close to the actual trade-in value. I took the truck to CarMax and got an offer for $32K. Then, went back to Hennessy Honda, at which point they decided to offer me a whopping $38,400 and tried to justify the offer with the savings in taxes with the trade. The tax break would have still been $2600 less than if I just sold it to CarMax. So I told them to take the trade-in off and just give me the itemized breakout of the purchase. While sitting here waiting, I overheard another salesman telling a lady that other dealers say they will give the x number of dollars for a trade-in but when they bring it into them, they will find reasons to not give them that offer and she should just take what they offered her. The itemized breakout come out to be $12K over MSRP with taxes, tag included. I had to leave at that point. These people are only out to rip you off. The salesmen have no morals and will lie straight to your face. They are truly taking advantage of the market.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Eric Heiter, New Vehicle Sales Manager, eric@hennessyhonda.com
Beware of Scalpers
Just a heads up, this dealership is scalping there inventory currently so be warned. They are adding on Hennessy only things to the cars including a low rated dash cam, window tint, paint protection and so on to all inventory. Claiming it’s to give value rather then just scalping the MSRP normally. Keep in mind, it’s cheaper for you to buy tint, paint protection, dash cams and the other stuff when your not financing it on your vehicle! Expect a roughly $30k car MSRP to be around $40k walk out price (what I was offered). Ohh but the market is not great and inventory is short. False, go to other Hondas and I used a Hyundai for a comparison. Hyundai a car was $31k MSRP they markup to $35k walkout. *Walk out means with taxes and fees like your about to buy it
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Our team has acknowledged this review.
Great salesman and very easy process
Our salesman was amazing!! He made the process so easy and fast! Couldn’t have asked for a better experience. This was the second car I have purchased from Honda
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Jennifer. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Jerry Goddard - General Manager
Great place to deal with.
Sales men Dominic was very great ! He was very professional and worked hard to get the price I thought it should be on my trade in. Everyone I dealt with was very friendly and I would recommend Dominic and thus dealership to anyone. Positive experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your great review, Sung Hwa! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jerry Goddard - General Manager
Thank you for the great service!
I would like to send my appreciation for Stacey and Chad's services during the purchasing process, they both fully delivered a wonderful experience. They made the process easy.. Overall very very pleased and the best car buying I have experienced, Thank you !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Hennessy Honda of Woodstock was able to provide you with an unforgettable experience! Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jerry Goddard - General Manager
2022 Honda Pilot Purchase
The sales process was very easy and with "no pressure" to buy. Robert Digman was a great help in that he answered all of our questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your fantastic review was awesome to read! Congratulations on your new 2022 Honda Pilot. I am happy Robert provided you with pressure-free and easy purchasing experience. We look forward to working with you again in the future! Sincerely, Jerry Goddard - General Manager
Found a Used Car & Purchased in Less Than 2 Hours!
The salesperson was friendly and there was no pressure to buy. He even came down a bit on the price to make sure I got the best deal!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your outstanding review! I'm very happy to hear that our staff was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jerry Goddard - General Manager
Great service and very clean facility!
Julius Howard was our sales consultant and he made it a great experience! Also Kyle Godfrey F&I manager Treated us like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Freddy, and thank you for this great review! We're happy to hear that Julius took care of you! They are a great asset and we appreciate all that they do. Sincerely, Jerry Goddard - General Manager
Audi A4
Jacob Knowles was very professional and made our purchase easy. I highly recommend reaching out to him for your next car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wanda, Jacob is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Sincerely, Jerry Goddard - General Manager
Great Facility, great service, no waiting.
Amazing customer service. Everything was prepared and ready to go. No wait. Great Follow up after as well. I couldnt be more pleased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jerry Goddard - General Manager