Carl Black Chevrolet Buick GMC

Thank you for your kindness and doing what you said you'd do, plus more! I called the dealership and was connected with Caleb in Service. After explaining my issue and the very poor experience I had with another local dealership that created the issue and wanted $420 to fix the issue, Caleb asked that I bring my vehicle to him, he'd get me in immediate and have someone specifically assigned to help me. I was at the dealership an hour after our phone conversation, he introduced me to his colleague and 15 minutes later, my vehicle was returned, FIXED! The colleague went through several wheel lock keys until she found the correct one that matches my wheel, removed the wheel locks and replaced with new lugs. I asked where I can pay for the lugs and was told there would be no charge for the service or parts. What one dealership couldn't and WOULDN'T do for a customer, another exceeded all expectations and with pure kindness! Thank you so much - I will definitely use CB for my future new vehicle purchases and all services. Please give Caleb an "atta boy," high five and gold star! He could definitely teach others about customer service and how positive experiences evolve to repeat customer purchases! Thank you, again, Caleb!

Do not use this dealership for service. I spent months trying to get a noise fixed that they could not determine. Then went for a slow oil leak. Paid $3200 just to now have a massive oil leak. Original repair was 02/03/26. Took the car back after finally getting an appointment and they still didn’t fix it. They want to charge another $2k+ to fix an issue they created. After being told to come back again in a week, I asked was the car safe to drive and was told yes but I needed to check the oil every day after the car cooled for 30 minutes. That means it was not safe to drive. Multiple repeat customers continue to come back after service repairs are not done properly. They do to ur to charge people and have horrible mechanics.

We recently made a car purchase on short notice when our car blew an engine. We were intending to just do some research but Jim, our sales rep, did a terrific job of showing us exactly what we wanted. He was very thorough and patient even though it was a busy day. Alex in the business office finalized the purchase very expeditiously. I would highly recommend Carl Black to anyone need a reputable dealer.

I recently drove from Franklin, TN to Carl Black in Kennesaw GA because they had the exact car I want. I got so lucky with this dealership. The sales rep we work with Gabe (Gabriel) went above and beyond. He deserves 10 stars. In the business office we work with Sapphire and she was also amazing. Gabe, can never thank you enough. Everything went great.

Caleb is trustworthy, and a straight shooter. His candor and honesty is invaluable and much appreciated. Give that man a raise!

Excellent service, I have been really satisfied with this location. My car was ready in a short period of time Thank you! Xxxx cxxx xx

Today I went to Gmc in Buick in Kennesaw. My salesman was David. He is new just started but let me tell you Him🔒 and his team was absolutely wonderful. They made sure before I left that lot. I was in a 2025 low mileage vehicle thank you David in the team you guys are awesome.

Laurie is a very professional, efficient and entertaining person. She is an asset to Carl Black. If service like Laurie's was a standard at other businesses the world would be a better place to live.

Jason Ellis was awesome! There were a couple of things that needed to be done to my vehicle and I told him that I was in no hurry. I have an extra vehicle and they could have kept my vehicle for days. Three hours later it was ready. Highly recommend!

Friendly, and overall were great to work with, very helpful. We now own a 2025 Denali, Acadia.