Rick Case Hyundai of Duluth

I know a lot about cars and dealerships. I went to Rick Case instead of my usual dealership because of an odd set of circumstances. They were the worst in the service department I have ever been to. My other main dealership is great. They over charged me and lied about the service done and pricing. When I contacted the manager they continued to lie. What they said didn't even make logical sense. Please do not go to any of the Rick Case departments! Please!

I'm very disappointed in this place and that's putting it lightly. My boyfriend was in the market for a Chrysler Pacifica. We found the perfect one at Rick Case so we reached out to Trent M from Rick Case Mazda since I had recently purchased a vehicle from him at this location. He informed me that the vehicle was at their sister location, Rick Case Hyundai, but he would still be able to help us with this transaction. When we got there, Trent brought out the van, we took it for a test drive and my boyfriend decided to go ahead and purchase the vehicle. We informed Trent that he wanted to trade in his vehicle and we had already secured the financing with Navy Federal. He said ok, we would get the vehicle appraised and we would go from there. This is where things went left. We got the vehicle appraised, agreed on the amount and were going to begin the paperwork. Trent comes over and asked if it would be ok if they can try and be the interest rate that we had with Navy federal, which I know is the norm. So my boyfriend agreed to give it a try. When Trent came back, he tells us that the manager Steve Fricks said that they couldn't beat the interest rate but if we wanted to go ahead and use the check from Navy federal, we wouldn't be able to take the car that day, we'd have to wait 5-7 days for the check to clear, or if we wanted, we can use their financing at a higher interest rate. We said that didn't make sense, b/c I had just purchased a vehicle at their sister company and handed them a check and didn't have to wait. So Steve Fricks comes over and tells us, that this is their policy b/c they have had a couple of their cars "stolen" by Navy federal customers b/c the customers called Navy Federal and had the checks cancelled. I told him, that had nothing to do with us. He said, you all can go back to Navy Federal and ask them to give you a cashier's check and then we can give you the car the same day. He said that another customer did the same thing a week ago. So my boyfriend said he'd give it a try. i My boyfriend went to Navy federal and tried to get the cashier's check, they told them they can't change a car loan into a cashier's check. So he decided he would just wait for the car the 5-7 days for the check to clear. I texted Trent back and told him this he said ok, and asked if I would contact Steve to let him know my decision. I called Steve and told him we still wanted the van but Navy federal would not give us a cashier's check like he said but we would wait the 5-7 days. Steve Fricks told me that we could do that BUT, if someone else came in to buy the vehicle even after we gave him the check and did the paperwork, he would still sell the vehicle b/c it's technically "on hold" and not purchased. I said excuse me??!!! So you're telling me that even though Rick Case has the check and everything, you would still sell the vehicle. He said, yes, this is just how it is b/c the check hasn't cleared. I said, I've never heard of that in my life. He said, "hey, I don't make the rules, it's just that we got burned by a couple of Navy Federal customers and we decided to change how things are done." He was so snarky and matter of fact that I couldn't believe it. After a few more exchanges we decided not to do business with them. I've purchased several cars in the past and have never dealt with any dealership like this! You would really sell a vehicle even after taking payment for it????!!! I will never go back to this dealership as long as they have people like Steve Frick working there. On the other hand Trent M. is awesome and tried his best to help out and I would definitely recommend seeing him if you are ever in the market for a vehicle.

Why am I being charged $440 for a diagnostic test just to find a fault

My sales rep Rupert Solomon was great and he took the time with going over everything about my car. I appreciate him very much. He treated me like a person and not a number. Keep up the great work.

Stop using this dealership. Really, just stop. My visit to Rick Case Hyundai in Duluth started positively, with the sales staff, particularly Vern, being friendly and helpful during the initial stages of the car buying process. However, the experience took a negative turn during the post-negotiation phase. After agreeing on a price, I was asked to sign an arbitration agreement, which was presented as a standard practice across all dealerships and had been used for years. This raised my concerns, and upon further investigation, I found that this is not a universally adopted standard, which made me question the transparency of their sales practices. Additionally, the finance department's approach to selling extended warranties was overly aggressive. Despite my clear refusal of the extended warranties on four separate occasions, the representative persisted, hindering the progress of finalizing the sale. This level of pressure left me with no option but to walk away from the deal. Based on these experiences, I cannot recommend Rick Case Hyundai. While the initial interaction with the sales staff was positive, the subsequent lack of transparency and undue pressure in the finance department overshadowed the initial goodwill. Potential customers should be wary of these practices.

Excellent price and service. I have sent several friends and family to Rick Case too.

Courteous team. Efficient service. Excellent waiting room environment..tv, water and other beverages. Smack machine..and popcorn!

This is the second car we’ve purchased from Rick Case Hyundai and we couldn’t be more happy with the car buying experience they deliver! This was also the second time we’ve worked with our salesperson Rupert. He was awesome! Great job! You definitely made us customers for life!

I scheduled an appointment for my (fully covered under factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. I was advised that the earliest appointment would be on 09/25/2023 @ 9:30am. I arrived at the facility at 9:00am, only to wait in line to get checked in at 10:24am. After sitting in the waiting room for approximately three hours, I was advised that the service tech would not be able to run the proper tests on my vehicle on this date. The service rep apologized and provided me a Lyft ride home. After being home approximately 2hrs, I received a call from the facility stating my vehicle was ready for pick-up, stating the tech re-filled the freon, which is not covered under warranty, therefore services rendered was my responsibility. Upon picking my vehicle up, within three days, all of the freon gas had leaked out again. I called corporate Genesis and was advised to have my vehicle serviced at Genesis of Atlanta, as all A/C services are fully covered under my warranty. I advised Genesis of Atlanta of the freon leak in the vehicle cabin & the incorrect inspection from Rick Case Hyundai. Upon Genesis of Atlanta inspection, after dye insertion, they determined the evap core (inside the dash) was leaking and needed to be replaced, in which it took 15 days for parts & labor to be completed. I called my service advisor - Destiny Moss-Gallen at Rick Case Hyundai Duluth to express my experience from their facility, and my overall dissatisfaction of my entire ordeal. I expressed to her my refund request, based on the total disaster of my service experience. She advised me, I should have brought my vehicle back to Rick Case Hyundai Duluth, instead of taking it elsewhere and having it properly inspected & repaired. Throughout the ownership of my Genesis G80 & GV80, I’ve never experienced such a disregard for my dissatisfaction of services rendered.

Victoria Cruz was my service advisor and her customer service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle.