Rick Case Hyundai of Duluth

Terrible experience and customer service. Found a car online (we're out of state). Worked with a sales rep. Reviewed the Carfax and details. Made and offer, which was accepted. Completed the process online to accept the deal (no financing--was a cash deal) within 30 minutes of receiving it. The dealership went silent. Two messages and calls later, finally get someone else on the line the next day--only to find out that they sold the car out from under me. No apologies. No acknowledgement of how terrible it is not to disclose what was going on with the car. Just a flat: We don't have a car for you. They didn't even try to see me something else on their lot. Business must be really, really good if you treat potential customers like that.

**Scammers and Very rude Customer Service! Stay Away! *** I have been a regular customer at Rick Case Hyundai, Duluth, primarily due to its proximity to my workplace. However, interactions with Service Advisor Andre Johnson have consistently been challenging, as he tends to be very difficult and rude, it always has been a challenge when faced with him. On one occasion, I experienced malfunctioning sensors immediately after having my rear bumper repaired. When I brought the vehicle in, they asked me to replace two rear and two front sensors, even though nothing happened to the front sensors till then, asking for an exorbitant charge of $4,500. The service fees alone was $750 for replacing each set of sensors. They couldn’t justify why I had to do for the front, and their technician admitted there may not be any problem with the front ones and would like to do it for the rear first. Ok, let’s see the funny part! They said that they need to run the car for 3 hrs to tune the replaced sensors. They charged $750 per each set replacement, this means that instead of replacing all the four together and run car once, they chose to run separately per each set of sensor. I decided to let go the $300 they charged for their false investigation and moved out. They could have been more creative to charge $750 per each sensor, meaning they could have charged $3000 for 4 sensors, thank Got they are yet not so smart, lol! STAY AWAY FRON RICK CASE HYUNDAI, DULUTH! HOWEVER, OTHER RICK CASE CENTERS ARE QUITE PLEASANT!

I had a very disappointing experience at this dealership today. First, I want to acknowledge that the sales consultant who helped me, Eric Lee, was excellent. He was kind, knowledgeable, and respectful throughout the process. He took me seriously when I explained my bottom line and was willing to advocate on my behalf with his manager. I truly appreciated his professionalism and effort to help. Unfortunately, my interaction with the manager, Steve Fricks, was extremely unpleasant. While I completely understand that a dealership may not be able to meet every customer’s requested price, the way I was spoken to was unnecessarily rude and condescending. When I showed him the offer entered into Edmunds’ dealer price calculator - which indicated the price was at the very highest end of the range - he told me that I should call Edmunds and have them buy a car for me instead. He also said, “good luck finding anyone who’s willing to work with you.” I also want to share some context as to why this experience was especially upsetting. In December, I was involved in a traumatic car accident where my vehicle was T-boned with my two young children in the car, and the crash totaled my car. In the months following, I was diagnosed with PTSD and my son with acute anxiety disorder. We are both currently in therapy as we work through the aftermath. It has taken me until now to feel strong enough to begin driving again and start the process of purchasing another vehicle. Because of that, the car-buying process has already been emotionally difficult, and being spoken to in such a dismissive and condescending way made it much harder than it needed to be. My husband and I have purchased two vehicles from Rick Case dealerships in the past - a 2015 Hyundai Santa Fe and a 2022 Kia Telluride - and both experiences were wonderful. That positive history is exactly why we came back. Unfortunately, this interaction did not reflect the level of professionalism and respect we previously experienced and expected from the Rick Case brand. I hope this feedback is taken seriously. Customers deserve to be treated with basic respect, even when negotiations don’t result in a sale.

I bought my brand new 2022 Palisade during the car shortage and since the day we drove off the lot, it has been nothing but issues with this car and dealership. Our buying experience was less than a 1 star rating as we already had our cashiers check sent from our bank that was overnighted to us, to only bring it Steve the next day for him to argue with us that it was off by $7. A $50,000 car and you’re not going to take off $7?! He didn’t like that the girl selling it to us was not a regular sales associate (he’s a huge racist too, just look him up on FB, I had to in order to understand why someone is so misogynistic). He was probably upset because we didn’t finance through them and thank god we didn’t. Fast forward to today when this car that only has 50,000 miles on has 3 open recalls and just had to have the entire transmission replaced after an epic battle. Again, thank god it was under warranty still, but it definitely took a lot of fighting and persistence to even get them to consider a transmission (which is a known recall with Palisades- again beware). I had 2 rental cars through them and it took 7 weeks to get this done. 7 weeks. Of fighting, of them trying not to pay at every corner, manipulation and scamming to the highest degree. I finally go to pick up my car today, and what do you know. A scratch on the rim “that definitely was not there before.” They tried to charge us $250 because regardless of what they say, nothing is truly covered “under warranty.” They will get you some way, somehow. Then, to my surprise, the service lady, Tammy Baker, tells me I’m not even supposed to have been driving the car because my name isn’t on it. Except, we have all the documentation and email communication that says I was in fact added, along with our insurance information. I called Hyundai corporate and spoke to a lovely lady where I filed a formal complaint against this specific dealership, and also let me know, after being repaired, my car still has 3 open recalls, one there isn’t even a remedy yet! Lessons learned here: this specific Rick Case Hyundai will try and scam you no matter what, they will try and not pay out parts and replacements under the warranty and if they do, be prepared for an epic battle, and if you ever have a loaner from them, take pictures and videos of the rental cars because they will try and get anything they can out of you. They decided to wait until after we dropped off the rental to tell us that. After having it for 5 weeks. “Oh, your husband should have taken his own photos.” Oh, did you tell him that? “No.” My eyes can’t roll back inside my head far enough. So buyer beware. And maybe look elsewhere other than Hyundai. Because this was the first and last Hyundai I will ever buy.

went to 2 Mazda dealerships and it was lies on top of lies. Henry at Rick Case was the most honest salesman by the book. I will recommend him 100 times over to all my friends and family. Please go and ask for Henry…

Isaac was amazing! Roberto was extremely helpful in the financing of my new car. Couldn’t be more pleased with my experience. In and out in less than 3 hours!

If negative stars were an option they would get a negative million. Service department is deceptive. Wanted just to get mpg reimbursement on 2012 Accent. Was told I had to have some recalls done .One of the recalls was for ignition protector. Next day key would not go into ignition. After many unanswered phone calls and having to pay for my own tow to dealership I was then told that this had nothing to do with the recall and to fix it would be $1200.Way to big of a coincidence that working where the key goes in ( mind you never had an issue for the past 13 years) to less then 24 hours that entire key assembly has to be replaced. Also was told only way to get a loaner was to pay for all the repairs up front before they started. Oh and also it would take at least a week to fix. A manger NEVER attempted to help and basically I was told , to bad so sad , from this dealership. Main Hyundai will not help because service department is saying not related to recall. Truly believe the service department is dishonest and I will tell everyone I know to steer clear of these shady practices. Very disappointed in the the lack of integrity form this service department.

Had an appointment for a specific car and it wasn't even on the lot when I arrived for my appointment. In addition to a $900 doc fee, they wanted to charge an additional $1,300 dealer protection package fee on a used car they added NOTHING TO, purely additional profit. Dishonest practices that give car salespeople a bad name!

Excelente vendedor. Lo recomiendo. Tiene un trato con el cliente excelente Es mi dealer preferido.

I have experienced the WORST possible customer service with Rick Case Hyundai's service department. I have a 2022 Hyundai Santa Fe that has recently experienced a "shifter system malfunction! Service immediately" on my display panel. The first time I took it to Rick Case, I drove into the service bay with the error on. I instructed one of the techs standing there to visually verify the error code. He stated "wow, I've never seen that". I was contacted 8 hours later stating "Unfortunately we could not find any codes". Okay, I pick up the car and drive 2.7 miles home and the same error code comes on! I call the dealership (Rick Case Hyundai) and state it came on again. I was advised to make ANOTHER service appointment for an "extended diagnostic" meaning they would keep my car for 24 hours and try to recreate the problem. I dropped of my car again, and stated I needed a loaner vehicle as I have to get to work, and this was the second time my car has been in for service. I was told "we are not authorized to give you a loaner car until Hyundai approves it" and you need to contact Consumer Affairs for approval". I obviously was not happy, but had no choice. I received a call the next day stating that the technician drove it for 30 miles and "could not duplicate" the problem. I again was not happy with that response as between myself and my wife, we have 15 time stamped pictures of the error code. I spoke with Tammy Baker the service manager at Rick Case Hyundai and was spoken to somewhat disrespectfully and with no compassion to my situation. I reluctantly picked up my car the next day. I drove out of the dealership, turned right and drove half a block and the SAME error light came on! I drove back to the dealership extremely irritated and pulled into the service bay. I asked my service advisor what was going on with the car and my frustration was evident. His response was not the most professional, after which he walked away from me. I did take pictures in the service department while I was waiting for the keys. All the service advisors had plates of food at their workstations while customers are waiting and watching them eat. I took several pictures and sent them to Tammy Baker, the service manager, asking her if this was acceptable behavior from the service advisors; and if Rick Case would approve. I have yet to receive a response. *1/31/25* I have STILL not received a response from Rick Case Hyundai in Duluth in relation to this post. It is clear that the dealership is in the wrong, but doesn’t want to accept responsibility. Does Rick Case have a clue as to what goes on at his dealerships? *Update* It's been six months since I had the horrific experience with TAMMY BAKER and her sub-par service department workers. I NEVER received a call apologizing or even trying to EXPLAIN why a FACTORY HYUNDAI DEALERSHIP could NOT diagnose and remedy the problem. That chicken and mac and cheese sure looked good sitting on the service counter while all of the customers stood in line and watched the employees eat. Photo 1 in review by Grant Smith