Nalley Acura

My daughter was interested in a 2021 RDX, so she scheduled a test drive today. I asked the dealership if they allowed a Pre-Purchase Inspection (PPI) from a reputable Honda dealership about a mile down the street. Sean Cassidy, the salesperson, asked his boss, Charles. Charles approved it. What Sean didn’t tell me was that he was going to go with my daughter and be involved with the PPI. I’ve done three PPIs before and never had anyone follow me or monitor me while I was there. Sean said it was protocol from Asbury Automotive Group, telling me, “I do have to accompany any guest that takes a vehicle off of our lot per Asbury compliance.” (photo attached) So I called three other Asbury dealerships in Atlanta and spoke to three different salespeople: Dennis with Nalley Toyota of Roswell said they allowed PPIs without monitoring and that it’s not protocol with Asbury. Oleen with Nalley Infiniti of Atlanta said they don’t send people to monitor, and it’s not protocol with Asbury. Shania with Nalley Toyota Stonecrest also said they don’t do that, and it’s not protocol with Asbury. He clearly lied! He even told my daughter, "Trust me, I have other things to do." We didn't trust him...at all. That was the problem. Not only that, he tried to social engineer the situation at the other dealership by tracking the inspection and speaking with the same advisor who was advising my daughter about the vehicle. He was also speaking with a tech. Optically, that didn't make my daughter feel good about purchasing a vehicle from a salesperson like Sean, who clearly lied to her about being there. And she paid for the PPI, $221. On top of that, the RDX sustained significant damage to various panels, as shown in the attached photos. Why is Nalley Acura (under the Asbury Automotive Group name) selling a vehicle with significant damage that they have had since February (photo attached)? I do wonder if Daniel Clara, the President and CEO of Asbury, would approve any of this behavior. You've been warned.

Love the Nalley dealership, David and Sean were great to work with. The process was quick and easy. We would definitely refer our friends and family. And we look forward to seeing another EV option in the future.

The Nalley Acura team including David, Martin and Rob did an outstanding job in meeting our expectations and needs during our recent vehicle purchase. We felt the team listened and responded with thoughtful actions. After several disappointing experiences with our used car dealerships, we are happy to recommend Nalley Acura. They build trust and solid relationships by following through on their customer commitments.

It was an easy and effortless transaction, extreme pleasure to work with Nally Acura! Go see Chris

Everyone was amazing! Charles, Chris, and Rob helped get us on the road in our new car! We appreciate all of their hard work and making this process as smooth as possible!

Excellent staff, very helpful and knowledgeable. Buying experience was smooth and fast. Best buying experience I?ve ever had. 10 stars! So happy with my 1st Acura. If you want a awesome buying experience, go see Sean Cassidy.

The sales person Frania Marte was straightforward and no pressure selling. The sales manager Charles is wonderful. The facility is clean and pleasant. The finance manager was very thorough and pleasant.

I had a great experience with Chris Pugh at Nalley Acura. I reached out via their website and received a quick response. I made an appointment for a test drive and Chris took care of me. This is my second purchase at Nalley and I have been please both times.

Fantastic customer service from top to bottom, will be taking my business there from now on.

Purchased a new MDX from Fran Marte at Nally. Very patient and pleasant to work with. Financing manager also was very pleasant and easy to work with.