Reviews
Great dealership, efficient, fast, and great service from Marion and Derrick. They made purchasing my first new car easy!
Great dealership, efficient, fast, and great service from Marion and Derrick. They made purchasing my first new car easy!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Alana! We're thrilled to hear that Marion and Derrick provided you with efficient and trustworthy service during your first new car purchase. We appreciate your feedback and look forward to supporting you again in the future!
Amazing customer service, was very satisfied with my experience. I was worried walking in but everyone made feel very at ease
Amazing customer service, was very satisfied with my experience. I was worried walking in but everyone made feel very at ease
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that our amazing customer service made you feel at ease during your visit. Your satisfaction is our priority, and we look forward to providing you with the same trustworthy support and quality service next time!
My visit to Jim Ellis Mazda was a textbook example of why people hate car shopping. I was clear from the start: I am a partner employee using the Mazda S-Plan, I am shopping around, and I was not buying today. Despite this, David Travieso and Arselid Mucaj made the next hour a complete nightmare. David spent the entire time being a roadblock. He lied about S-Plan eligibility, claiming it doesn’t stack with the 0% APR promo (it does), and refused to let me even look at the CX-30 or CX-50. When he realized I wasn’t closing a deal on the spot, he became hostile and condescending. The lowest point was when he involved my fiancée in a blatantly misogynistic way, asking, 'You gonna let your girl drive a Ford?' after I mentioned I was also considering my Ford X-Plan benefits. To top it off, Arselid Mucaj got involved in the deception. Arselid explicitly told me he would text me the deal with the S-Plan pricing so I could compare it. Instead, he purposely sent me the generic online retail price of the car, completely omitting the S-Plan discount I’m entitled to. This dealership’s culture appears to be built on manipulation, gatekeeping, and a total lack of respect for women and partner employees. If you value your time, your family, and your sanity, stay away from David and Arselid. Jim Ellis should be ashamed of this level of service.
My visit to Jim Ellis Mazda was a textbook example of why people hate car shopping. I was clear from the start: I am a partner employee using the Mazda S-Plan, I am shopping around, and I was not buying today. Despite this, David Travieso and Arselid Mucaj made the next hour a complete nightmare. David spent the entire time being a roadblock. He lied about S-Plan eligibility, claiming it doesn’t stack with the 0% APR promo (it does), and refused to let me even look at the CX-30 or CX-50. When he realized I wasn’t closing a deal on the spot, he became hostile and condescending. The lowest point was when he involved my fiancée in a blatantly misogynistic way, asking, 'You gonna let your girl drive a Ford?' after I mentioned I was also considering my Ford X-Plan benefits. To top it off, Arselid Mucaj got involved in the deception. Arselid explicitly told me he would text me the deal with the S-Plan pricing so I could compare it. Instead, he purposely sent me the generic online retail price of the car, completely omitting the S-Plan discount I’m entitled to. This dealership’s culture appears to be built on manipulation, gatekeeping, and a total lack of respect for women and partner employees. If you value your time, your family, and your sanity, stay away from David and Arselid. Jim Ellis should be ashamed of this level of service.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your honest feedback. The experience you described is concerning as we do not treat our clients this way. We'd love to speak with you and get more information on your visit to address this. Please reach out to us via the contact information below so we can learn more. Steven Hurt, General Manager [email protected] 770-590-4450
What more information do you need? I think my review was pretty clear. Your staff lied to me about my corporate policy program of which I read very clearly before arriving at your dealership And when I left David insulted my fiancée and myself Let me add that when I first arrived Derrick initially walked over to greet me, and I asked him at the very beginning if the S plan and the 0% financing could stack and he said yes. So one salesman says yes and confirms everything I read online but then another salesman, David, lies and says let me check with the back and doesn’t get me the promotional offer until I walk out the door. I asked repeatedly for the S plan price and I was never shown your invoice to verify. It wasn’t till I left and checked online that I realized David and Arselid were giving me your online price that is available to everyone.
Hilton was amazing to work with. He was helpful, experienced, and extremely thorough throughout the entire process. I clearly communicated what I was and wasn’t looking for in a vehicle, and he had multiple cars ready for me to test drive when I arrived. Everything was organized, including the paperwork, which made the experience smooth and stress-free. What truly stood out was that he went the extra mile to walk me through the operator’s guide and vehicle features, something you rarely see these days. I highly recommend doing business with Hilton.
Hilton was amazing to work with. He was helpful, experienced, and extremely thorough throughout the entire process. I clearly communicated what I was and wasn’t looking for in a vehicle, and he had multiple cars ready for me to test drive when I arrived. Everything was organized, including the paperwork, which made the experience smooth and stress-free. What truly stood out was that he went the extra mile to walk me through the operator’s guide and vehicle features, something you rarely see these days. I highly recommend doing business with Hilton.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, orti3179! We're thrilled to hear that Hilton provided you with such a customer-centric experience and went the extra mile to ensure everything was organized and stress-free. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Jim Ellis Mazda is my go to dealer. Their employees are professional, knowledgeable and trustworthy. I've been a customer for at least 20 years. I would not buy a car from another dealership. I've been working with Eddie in Service for years. He's very knowledgeable and honest. Hilton sold me my latest car. He went above and beyond for me. When I told him I was ready to buy, he came in on his day off. That's true dedication. Hilton was so patient with me. I knew what vehicle I wanted but wasn't sure of the color or the style of wheel. He didn't hesitate to find each one I requested and put them all side by side for me to compare. I have the utmost confidence in this Jim Ellis Dealership and their staff.
Jim Ellis Mazda is my go to dealer. Their employees are professional, knowledgeable and trustworthy. I've been a customer for at least 20 years. I would not buy a car from another dealership. I've been working with Eddie in Service for years. He's very knowledgeable and honest. Hilton sold me my latest car. He went above and beyond for me. When I told him I was ready to buy, he came in on his day off. That's true dedication. Hilton was so patient with me. I knew what vehicle I wanted but wasn't sure of the color or the style of wheel. He didn't hesitate to find each one I requested and put them all side by side for me to compare. I have the utmost confidence in this Jim Ellis Dealership and their staff.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, annetteagain22! We truly appreciate your loyalty over the past 20 years and are thrilled to hear about your positive experiences with Eddie and Hilton. Your trust in our customer-centric service and our team's dedication means the world to us, and we look forward to supporting you for many more years to come! Happy driving!
Five stars for Sagar! Exceptional service, great energy, and he really goes the extra mile. Thanks for all the help!
Five stars for Sagar! Exceptional service, great energy, and he really goes the extra mile. Thanks for all the help!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, serdiuk.artem97! We're thrilled to hear that Sagar provided exceptional service and went the extra mile for you. Your feedback inspires our team to continue delivering reliable and customer-centric support, and we can't wait to welcome you back soon!
Is there a score lower than 0? Salesman Derrick Wynn sold my senior citizen father a Mazda 3, then cut his oil changes down to 2 (Beaver Mazda offers lifetime) as well as shortening his powertrain warranty, then Derrick accessed private personal information, used to it SHOW UP at my father's house (unannounced) and intimidated him into changing a negative review. To cap it off Jim Ellis refused to mail him his permanent plates as promised once the temporary expired.
Is there a score lower than 0? Salesman Derrick Wynn sold my senior citizen father a Mazda 3, then cut his oil changes down to 2 (Beaver Mazda offers lifetime) as well as shortening his powertrain warranty, then Derrick accessed private personal information, used to it SHOW UP at my father's house (unannounced) and intimidated him into changing a negative review. To cap it off Jim Ellis refused to mail him his permanent plates as promised once the temporary expired.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Is there a score lower than 0? Salesman Derrick Wynn sold my senior citizen father a Mazda 3, then cut his oil changes down to 2 (Beaver Mazda offers lifetime) as well as shortening his powertrain warranty, then Derrick accessed private personal information, used to it SHOW UP at my father's house (unannounced) and intimidated him into changing a negative review. To cap it off Jim Ellis refused to mail him his permanent plates as promised once the temporary expired.
Is there a score lower than 0? Salesman Derrick Wynn sold my senior citizen father a Mazda 3, then cut his oil changes down to 2 (Beaver Mazda offers lifetime) as well as shortening his powertrain warranty, then Derrick accessed private personal information, used to it SHOW UP at my father's house (unannounced) and intimidated him into changing a negative review. To cap it off Jim Ellis refused to mail him his permanent plates as promised once the temporary expired.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
I had a great experience buying my Mazda CX30. The staff were friendly and helpful, and the test drive was smooth and enjoyable
I had a great experience buying my Mazda CX30. The staff were friendly and helpful, and the test drive was smooth and enjoyable
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, zhaosim1108! We're thrilled to hear you had a great experience buying your Mazda CX30 and found our staff friendly and helpful. Your feedback motivates us to continue providing reliable service and support, and we can't wait to welcome you back!
Derrick was outstanding he was so kind and patient got my first time buying a car!
Derrick was outstanding he was so kind and patient got my first time buying a car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Arianaamber29! We are thrilled to hear that Derrick provided outstanding support during your first car buying experience. Your trust in our customer-centric service means a lot to us, and we look forward to serving you again in the future!