Reviews
The gentlemen at this dealership worked with us to get the price we were both happy with. I would highly recommend going to them for a used vehicle or even a new vehicle.
The gentlemen at this dealership worked with us to get the price we were both happy with. I would highly recommend going to them for a used vehicle or even a new vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
This company is very unprofessional. Takes months to fix vehicles. Mechanic causes damages to vehicles while completing repairs. Does not take accountability for their actions. Owner Hayes refuses to provide customer satisfaction.
This company is very unprofessional. Takes months to fix vehicles. Mechanic causes damages to vehicles while completing repairs. Does not take accountability for their actions. Owner Hayes refuses to provide customer satisfaction.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I don't like doing bad reviews but feel this is warranted. Vehicle was sold as certified with 20K miles. Soon after purchase, I noticed a noise like rumble strips at highway speeds. Dealer threw a wheel hub at it but did not cure the problem. One wheel had 8oz. of wheel weights on it and was told it was within specs but I disagreed and said that tells me there is an issue with the tire(s). Dropped off for several days at another Hayes location for several days to evaluate. Called 3 days later and was told nothing was wrong with it. Did a ride along with the service manager the following day and was told the noise is "NORMAL". I still found it hard to believe. I ended up having 4 new Michelin's installed and wheel alignment done (which was also out of spec) at my expense. NOW, the vehicle drives and rides great. I do blame myself a little as I should have been a little more in tune during the test drive. I'm not sure I would buy again at this dealership. I feel their "Certified Inspections" lack integrity.
I don't like doing bad reviews but feel this is warranted. Vehicle was sold as certified with 20K miles. Soon after purchase, I noticed a noise like rumble strips at highway speeds. Dealer threw a wheel hub at it but did not cure the problem. One wheel had 8oz. of wheel weights on it and was told it was within specs but I disagreed and said that tells me there is an issue with the tire(s). Dropped off for several days at another Hayes location for several days to evaluate. Called 3 days later and was told nothing was wrong with it. Did a ride along with the service manager the following day and was told the noise is "NORMAL". I still found it hard to believe. I ended up having 4 new Michelin's installed and wheel alignment done (which was also out of spec) at my expense. NOW, the vehicle drives and rides great. I do blame myself a little as I should have been a little more in tune during the test drive. I'm not sure I would buy again at this dealership. I feel their "Certified Inspections" lack integrity.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi there. We're sorry that the experience with your certified vehicle wasn't as smooth as you hoped. We do our best to make sure the vehicles we put on our lot are drive ready and finish each inspection with care and attention to detail. However, we understand that issues can still arise, and we truly apologize for any inconvenience this may have caused. Our general sales manager would appreciate the chance to connect with you personally and address your concerns: 770-963-5251 / Dinocuric@hayesauto.net. Thank you.
Our salesman was very upfront and informative and we appreciated that. We traveled 5 hours to purchased a truck from this dealership and would return again.
Our salesman was very upfront and informative and we appreciated that. We traveled 5 hours to purchased a truck from this dealership and would return again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It was our absolute pleasure to assist you. Thank you for driving all the way out to see us and we hope you enjoy your new vehicle! Congrats and we'll see you next time!
During my recent visit to this dealer, I had a bad experience. I took my 2024 Ram 3500 for an electrical problem, but they didn’t fix it, and it ended up causing another issue. They took forever to get back to me—about a week. When I returned the truck for the unfixed problem, they again delayed their response. Eventually, they told me the technician had collided with my truck and another car. I requested a rental truck while mine was being repaired. When they fixed the paint, it didn’t match the original color at all. Also, some of the advisors didn’t make me feel welcome. I don’t recommend this place at all.
During my recent visit to this dealer, I had a bad experience. I took my 2024 Ram 3500 for an electrical problem, but they didn’t fix it, and it ended up causing another issue. They took forever to get back to me—about a week. When I returned the truck for the unfixed problem, they again delayed their response. Eventually, they told me the technician had collided with my truck and another car. I requested a rental truck while mine was being repaired. When they fixed the paint, it didn’t match the original color at all. Also, some of the advisors didn’t make me feel welcome. I don’t recommend this place at all.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, we're incredibly sorry for the lack of communication and unsatisfactory service you received during your visit. This is not the kind of service we want you or any of our customers to experience. Our service manager would like the chance to connect with you personally and address your concerns: nathanieloakes@hayesauto.net. Thank you.
The best experience ever. SGT Q ( John) and Brian were both awesome I’ll definitely be back !!
The best experience ever. SGT Q ( John) and Brian were both awesome I’ll definitely be back !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
This is amazing to hear! We're so happy you were treated well by Sgt. Q and Brian throughout your visit. Congrats on your new vehicle and if you have any additional questions about it, please don't hesitate to reach out!
Been servicing my Jeeps at this location for decades. As always, prompt and good servicing
Been servicing my Jeeps at this location for decades. As always, prompt and good servicing
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for continuing to put your trust in us over the years! Your support means everything to us and we pledge to continue to serve you with quality service! Have a wonderful week and thank you for being part of our family!
Quality, Professional, friendly, estimate matched price, Teamwork, Responsive, timely, clean, Been a customer for almost 30 years. I will be back
Quality, Professional, friendly, estimate matched price, Teamwork, Responsive, timely, clean, Been a customer for almost 30 years. I will be back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
From the bottom of our hearts, thank you for being an integral part of our family for the past 30 years. It's always a pleasure to see you and we look forward to the many more visits to come. If there's ever anything we can do for you, please don't hesitate to reach out!
Was smooth and a quick process with great customer service. Very calm and welcoming. I loved it
Was smooth and a quick process with great customer service. Very calm and welcoming. I loved it
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled the process went so smoothly! Your satisfaction is of top importance to us. Thank you for shopping at Hayes and congrats your new vehicle!
I always get good service from these people (Service and Body shop). I have been coming here since 2003 (several cars). Over these years I have learned to trust this service organization.
I always get good service from these people (Service and Body shop). I have been coming here since 2003 (several cars). Over these years I have learned to trust this service organization.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so thankful for your trust in our service department! Your support means a lot to us. Thank you for continuing to choose Hayes for your service needs and we'll see you again soon!