Troncalli Chrysler Dodge Jeep RAM

I was referred to Troncalli CDJR as a great dealership to work with, but unfortunately my experience was the complete opposite due to poor communication and lack of accountability. For context, I am a 100 percent disabled veteran, which comes with certain benefits in Georgia such as the ad valorem tax exemption. As of January 1st, the law changed to allow two vehicles with disabled veteran tags, but only one vehicle can receive the tax exemption. I was not aware of this update at the time, and I will take responsibility for that. However, what is unacceptable is that none of the dealership staff or finance team caught this either when processing my paperwork. At no point did anyone stop and say there may be an issue with eligibility. Over 30 days after my purchase, I received a call from the sales manager, Anthony, informing me for the first time that I was not eligible for the tax exemption and now owed several thousand dollars. Instead of handling this professionally, I was immediately asked how I planned to pay, whether cash or a loan. When I explained I was not prepared for that, the conversation shifted to scare tactics. I was told they could come take the truck, that I would not be able to get a tag, and other unnecessary pressure statements. What makes this even more frustrating is that the roughly five thousand dollars in taxes could have simply been rolled into the original loan, which would have only increased the monthly payment slightly. Instead, I was being pushed to come out of pocket or seek a personal loan after the fact. That approach is completely unreasonable and unprofessional. To make matters worse, I was told I owed a late fee, even though I was only notified after the 30 day window had already passed. This is a direct result of the dealership’s failure to properly process and verify the paperwork in the first place. I attempted to escalate this to the general manager, Clifford Rudd, hoping for a reasonable conversation and solution. Instead, there was no effort to meet or understand the situation directly. It felt more like internal protection of staff and profit than any concern for the customer experience. As a current VFW Post Commander, I take care of my fellow veterans and stay actively connected across local posts, district levels throughout North Georgia, and state level channels. I will be sharing this experience within those communities so other veterans are aware. Veterans do not need to be put in situations like this when making a major purchase. Mistakes happen on both sides, but how a business handles those mistakes is what defines them. In this case, there was zero ownership, poor communication, and unprofessional customer interaction. Based on this experience, I cannot recommend Troncalli CDJR. -Ron Coulter

I was referred to Troncalli CDJR as a great dealership to work with, but unfortunately my experience was the complete opposite due to poor communication and lack of accountability. For context, I am a 100 percent disabled veteran, which comes with certain benefits in Georgia such as the ad valorem tax exemption. As of January 1st, the law changed to allow two vehicles with disabled veteran tags, but only one vehicle can receive the tax exemption. I was not aware of this update at the time, and I will take responsibility for that. However, what is unacceptable is that none of the dealership staff or finance team caught this either when processing my paperwork. At no point did anyone stop and say there may be an issue with eligibility. Over 30 days after my purchase, I received a call from the sales manager, Anthony, informing me for the first time that I was not eligible for the tax exemption and now owed several thousand dollars. Instead of handling this professionally, I was immediately asked how I planned to pay, whether cash or a loan. When I explained I was not prepared for that, the conversation shifted to scare tactics. I was told they could come take the truck, that I would not be able to get a tag, and other unnecessary pressure statements. What makes this even more frustrating is that the roughly five thousand dollars in taxes could have simply been rolled into the original loan, which would have only increased the monthly payment slightly. Instead, I was being pushed to come out of pocket or seek a personal loan after the fact. That approach is completely unreasonable and unprofessional. To make matters worse, I was told I owed a late fee, even though I was only notified after the 30 day window had already passed. This is a direct result of the dealership’s failure to properly process and verify the paperwork in the first place. I attempted to escalate this to the general manager, Clifford Rudd, hoping for a reasonable conversation and solution. Instead, there was no effort to meet or understand the situation directly. It felt more like internal protection of staff and profit than any concern for the customer experience. As a current VFW Post Commander, I take care of my fellow veterans and stay actively connected across local posts, district levels throughout North Georgia, and state level channels. I will be sharing this experience within those communities so other veterans are aware. Veterans do not need to be put in situations like this when making a major purchase. Mistakes happen on both sides, but how a business handles those mistakes is what defines them. In this case, there was zero ownership, poor communication, and unprofessional customer interaction. Based on this experience, I cannot recommend Troncalli CDJR.

Bill was amazing! Very helpful and knowledgeable about the car and made the care buying process easy.

Bill Smith eas awesome. No high pressure and he understood my needs and kept me within budget. I highly recommend Bill and Troncalli for your next vehicle purchase.

I went to see Bill Smith about a used truck on the lot. He was very professional and easy to work with. The sale was quick and I couldn't of asked for an easier transaction.

Bill was great! Amazing customer service and I highly recommend if you are looking for a car!

Royce made it super easy to work on pricing together and was super knowledgeable on the car we were looking at. One of the easiest buying experiences we’ve had!

I had an outstanding experience purchasing my Jeep Gladiator, and it was all thanks to Tyler. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find exactly what I wanted, no pressure, no games. He took the time to walk me through every feature of the Gladiator, answered all my questions, and made sure I was comfortable with the entire process from start to finish. The paperwork was smooth, transparent, and efficient, and he kept me informed every step of the way. What really stood out was his attention to detail and customer service. He made the whole buying experience enjoyable and stress free. If you’re in the market for a vehicle, especially a Jeep Gladiator. I highly recommend asking for him. I couldn’t be happier with my truck and the service I received.

Royce is the best dealer and only car salesman I ever buy from and he is not pushy like most.

CJ was wonderful! He was very helpful and personable! We are loving our new ride! Thanks CJ!