Spartanburg Chrysler Dodge Jeep RAM

I had to purchase a key fob for my 2008 Town and Country. Called the parts department and spoke to Rick. He quoted me a price of $371 for 2 keyfobs with inserts. I then asked why so much and he said they had to order them from corporate, They were on National backorder. He said programmimg was an additional $50 but that he would waive the "Programming fee". I asked him about the inserts being cut and he told me they can cut them "when you come in to pick up". He said by waiving the programming fee he could knock down the price to 321. I said yes and paid for the keys on the phone.(First big mistake). When I finally called them(because they said they woulld call me when the keys were in but it's hard when you are lying and cheating people to make a phone call)they couldn't find the order. Then they found the order and yes they were ready and I could come in and pick them up. When I got there, of course, they had to bve programmed and you can only do that when the vehicle is on the lot, it took them 35 minutes to get it done. Then it was $50 dollars extra for the programming. I asked to hear the recorded phone conversation between myself and the sales associate and they said "they didn't know how to retrieve that phone conversation". BUT since they couldn't verify that it didn't happen, they would only charge me $25. Whatever, let me outta here...but wait, there's more: I get the 2 keyfobs and neither has the key insert with them. WHAT????? Yeah they also said it would be another $60 bucks for the inserts and they didn't order them with the fobiks because "most people don't want them". Please I beg you...Do Yourself a favor and RUN AWAY from this business. If you don't you may have the same horrible experience that I and others have had. You have had fair warning from a fool who didn't listen to others and paid the price.

I've have tried on multiple occasions to reach the customer service department in order to get specific information on a part that I need. On multiple occasions, they have taken my contact info down, but have never called me back - even though they said they would. The employees also seem to be rude and there is a palpable feeling that they don't really care about the customers. I would recommend Benson Dodge up in Spartanburg for future purchases. I would give this dealership negative stars if I could.

I put $10,000 down on a used vehicle to get a piece of crap. They sold me the wrong warranty and certain managers have been extremely rude. The car transmission and engine was messed plus i have no working air bags. I have gotten better quality cars and friendlier service from buy here pay here places. They robbed me of a good car my money and nice service

I,m in the process of moving to SC from NY. Everyone at the dealership was very friendly, all my questions were answered and Brandon found me a Great SUV. Brandon was great to deal with he was very helpful and always polite. He did a lot of extra running around for me to make sure everything was just the way I wanted it. Thanks again to a fantastic team at Spartanburg Chrysler, Dodge, Jeep & Ram Thanks Brandon for a job well done!!! Candice

Do not WASTE your time trying to deal with the people! This dealership suffers from a systemic failure from top to bottom in service, sales, and just about anything else. I called for an entire week inquiring about a vehicle, with no one calling or emailing me back. Then, today (4/4/15) I finally spoke with a guy name STEVEN, and he told me the car would be ready for me when I got there. I asked twice to make sure, because it was an hour drive to get to the dealership! When I arrived, he pulled up the wrong car, and then acted confused about what I asked for, even though he confirmed the vehicle before I arrived. He apologized and stated that legally "he couldn't hold the car", even though an hour before that he stated it was fine. So after driving an hour, waiting 30 minutes for nothing, we finally drove off while he and managers mumbled something about trying to get "another truck" for the same price. Of course, they couldn't, and went on their merry way. My experience with them wasn't pleasant, and I want anyone who is looking for a car to know what they are getting into when they deal with these people.

We traveled from Greenville because there were great deals on 2014 Chargers with rebates, etc. the sales force was no pressure and no hassle. Steven, David, and Jamie made our day!! My son left in a 2014 Red NEW charger at a fantastic price. the smile still has not left his face!!

I recently bought a vehicle from Hod Verble....he found the car I needed. I needed to have some things transferred from my vehicle to my house. He followed me all the way to my house to help me. He is such a nice young man! my friends will all here about it!

Hod Verble was very knowledgeable, friendly and listen to you. I also like the fact that when the service writer states he/she will call you back with an update that day that you do receive the call back as promised. This dealership is cleaner than most and the waiting area for the customers is very comfortable, clean and quite.

I was shocked at the number of cars that Hod Verble was able to show me the other night. I have been looking at the New chargers for a while. They had over 50 on there lot. The Lot was very well lit and easy to see everything. I'm going back today and purchasing....

I just got a used diesel truck from Spartanburg Dodge......I had been working with salesman Hod Verble for several weeks until they got in the right used diesel that I was looking for.