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Toyota of Anaheim

(1,814 reviews)

Reviews

(1,814 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Anaheim from DealerRater.

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Very open.

Very open. No games. Straight to the point. Did not try to sell things I did not want. Made the my car buying experience smooth.

Very open.

Very open. No games. Straight to the point. Did not try to sell things I did not want. Made the my car buying experience smooth.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I just bought a car here and I love this place.

I just bought a car here and I love this place. All the dealers are fantastic, especially Felix. His service was outstanding and I truly appreciate all his help. He deserves recognition for his professionalism and dedication. Highly recommend!

I just bought a car here and I love this place.

I just bought a car here and I love this place. All the dealers are fantastic, especially Felix. His service was outstanding and I truly appreciate all his help. He deserves recognition for his professionalism and dedication. Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I went in for an tune up and maintenance check but I did

I went in for an tune up and maintenance check but I did not receive video of my inspection, nor did my service advisor Donald Moreno inform me of what might be wrong with my car despite having purchases Toyota care. I'm fact I don't think they did an inspection at all. Donald said they only performed a visual inspection, despite keeping my car over night. This service was not any better than taking my car to a cheap mechanic. I left still wondering if my car was in need of any other repairs.

I went in for an tune up and maintenance check but I did

I went in for an tune up and maintenance check but I did not receive video of my inspection, nor did my service advisor Donald Moreno inform me of what might be wrong with my car despite having purchases Toyota care. I'm fact I don't think they did an inspection at all. Donald said they only performed a visual inspection, despite keeping my car over night. This service was not any better than taking my car to a cheap mechanic. I left still wondering if my car was in need of any other repairs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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I received a text from their service department that my

I received a text from their service department that my car was due for maintenance and I was offered two appointment times to choose from, 7:00 am or 5:00 pm. I was surprised that they had appointments as late as 5:00 pm but I chose that. I got there at 5:00 pm, I was greeted by a service employee, a "cone" was put on top of my car, plastic and paper put in my car and I was told someone would be with me shortly. At 5:25 pm, same service employee approached me and said "I'm sorry Ma'am, can you come back tomorrow?" What a waste of my time, not to mention gas at a time of very high gas prices. I'll never go back to this service department. They cannot be trusted.

I received a text from their service department that my

I received a text from their service department that my car was due for maintenance and I was offered two appointment times to choose from, 7:00 am or 5:00 pm. I was surprised that they had appointments as late as 5:00 pm but I chose that. I got there at 5:00 pm, I was greeted by a service employee, a "cone" was put on top of my car, plastic and paper put in my car and I was told someone would be with me shortly. At 5:25 pm, same service employee approached me and said "I'm sorry Ma'am, can you come back tomorrow?" What a waste of my time, not to mention gas at a time of very high gas prices. I'll never go back to this service department. They cannot be trusted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Fast service.

Fast service. Good communication. Give cinthya robles and Christian C a raise for excellent service.

Fast service.

Fast service. Good communication. Give cinthya robles and Christian C a raise for excellent service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello Bryans, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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This has been my favorite Toyota live in Whittier but

This has been my favorite Toyota live in Whittier but service n pricing is great. The waiting area is clean and is very customer oriented. Tables to work on or big tv to enjoy.

This has been my favorite Toyota live in Whittier but

This has been my favorite Toyota live in Whittier but service n pricing is great. The waiting area is clean and is very customer oriented. Tables to work on or big tv to enjoy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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Shopped for a new camry while trading in our corolla

Shopped for a new camry while trading in our corolla cross. Jose was really great with customer service and gave us the full experience to make sure we got the car we wanted

Shopped for a new camry while trading in our corolla

Shopped for a new camry while trading in our corolla cross. Jose was really great with customer service and gave us the full experience to make sure we got the car we wanted

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Virgie, we're glad you had such a wonderful experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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This dealer isn't closest to me, but I come with service

This dealer isn't closest to me, but I come with service coupons from other Toyota dealers that they not only honor, but try to better! My preferred service technician who's been here 6 years is Lee Bach. He even encouraged me to keep my 2013 Prius maintained, instead of pressuring me into the auto sales dept. My kinda guy and service dealership. I know that both the service and sales employees at any dealer quote prices higher than their target price, then offer you "discounts" closer to their target price, because they're commission-driven. However, I try to familiarize myself with this situation before scheduling service. Lee is a good listener and responder to my questions and suggestions, which is why I ask for him as my service technician.

This dealer isn't closest to me, but I come with service

This dealer isn't closest to me, but I come with service coupons from other Toyota dealers that they not only honor, but try to better! My preferred service technician who's been here 6 years is Lee Bach. He even encouraged me to keep my 2013 Prius maintained, instead of pressuring me into the auto sales dept. My kinda guy and service dealership. I know that both the service and sales employees at any dealer quote prices higher than their target price, then offer you "discounts" closer to their target price, because they're commission-driven. However, I try to familiarize myself with this situation before scheduling service. Lee is a good listener and responder to my questions and suggestions, which is why I ask for him as my service technician.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Kim, thank you for your kind review; we are happy to pass your comments to Lee here at Toyota of Anaheim! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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I?m happy with the service today. Marcella was very good!

I?m happy with the service today. Marcella was very good! She is very attentive and explained me everything in detail.I will recommend her.

I?m happy with the service today. Marcella was very good!

I?m happy with the service today. Marcella was very good! She is very attentive and explained me everything in detail.I will recommend her.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Irene, we're happy you found our staff to be so supportive during your experience here at Toyota of Anaheim. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I like how this guy help me out his name Heriberto he so

I like how this guy help me out his name Heriberto he so nice I will come back thank you

I like how this guy help me out his name Heriberto he so

I like how this guy help me out his name Heriberto he so nice I will come back thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

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