New and used 2025 Toyota RAV4 Hybrid SUVs for sale near Kent, WA

Long story short, my first experience was a complete debacle. I left reviews on Google and Yelp, and I was contacted straightaway by Mark Therrien (new car sales manager). He explained the situation from his perspective and offered an apology and a workable solution. At this point, there was no agreement that I would return, but Mark handled a tough situation with the utmost professionalism After a short call, Mark did a number of things that I appreciate and value: • Got some information from me so we could take advantage of my drive time to get credit worked out. This multi-tasking saved a fair amount of time at the dealership. • Gave me a side-by-side comparison of my pre-approved interest rate and the rate they were able to offerWhile I was driving, Mark and team found a better interest rate that reduced my payments by a few dollars per month. The reduction was not large, but the point is that they went out of their way to optimize the loan for me. • Mark presented me with a simple and straightforward set of numbers that explained the cost, their cost, a fair trade in value, and what my payment would be. Somehow I knew that buying a new car only required some basic arithmetic with a handful of numbers. This was exactly what I was looking for. Look at the bottom ¼ of a sheet of paper, do some math in your head, and know what the heck is happening. • He also did something unnecessary but very thoughtful to compensate me for my time. • Talked to me like a normal person engaging in a basic and mutually beneficial business transaction. Honest, straightforward, and very comfortable conversation. • Mark hustled to schedule the cleaning of my new car and visit with finance in a way that helped to make things go faster. Again, this was my second long drive and for other reasons, I was really pressed for time. My visit with Nicole Smith in finance was equally straight forward, honest, simple, and educational. • Nicole likewise gave me a very clean set of numbers to approve and the signing process was quick. • She also provided a surprising amount of useful information. A lot of this was regarding various warranties and packages that they could offer, and when I saw that coming, I felt a little twinge of irritation start to arise…again mostly because of some bad experiences earlier in the week. But I listened and realized that the things she was talking about were reasonably priced products that had a solid value proposition. • The point is that there were no gimmick products and those that were offered had a benefit at a good price, and there was no hard sell. Basically just a well thought out presentation of the value proposition and a “feel free to take it or not” quality to the discussion. • Nicole also gave a very interesting piece of insight and advice about an insurance product. Without going into detail, there was a thing that I thought was a good idea, and she explained to me why it was actually a pretty bad idea…and it made perfect sense. I didn’t see it because I’m not a professional in this particular field, so the edification was appreciated. Finally, there was a gentleman that did a great walkthrough of my car. I am amused by the fact that most of the learning has to do with a computer and how to talk to my new car. Overall, I am completely satisfied with this experience. As a business person, I’m enjoying looking back at this as a case study of sorts. Mark and Nicole’s ability to take fiasco and turn it around into a positive experience is noteworthy, and I would definitely consider doing business here again.

Great styling and performance. Superior handling and acceleration. XLE model doesn’t offer as many conveniences as I had hoped but access through my phone provides the additional features.

Chas at Toyota of Lake City is the best sales person! He went the extra mile to find the exact car I was looking for. There was one out there with the right exterior color, but not the interior color that I wanted. He could have left it at that, but he didn't. He kept looking until he found the right color combination with all the extras I wanted. You can't go wrong working with Chas!

At the dealership (Hendrik Toyota , Merriam, KS) I was tricked to purchase more expansive and worse car that the one I was test driving. I was told that the car I was driving had been already purchased. I am sure that was a lie. Unfortunately I was in a hurry and agreed to buy this one. There is definitely something wrong with the gas engine. Sometimes it heavily vibrates after I turn it on in the morning. I have purchased an extended warranty for 7 more years, so i do not worry much. Who needs that stupid sun roof? Sun shields at the front window are ridiculously small. There is no real door key. Other than all that the car is fine but only for people who do not drive much and are in a warmer climate. Do not even think about it if you leave on North.

I won't say that my experience with Toyota of Lake City was 100% positive, but Alex was super helpful after the sale. Arben was also great during the sales process. I love my car.

I want to appreciate the Toyota Lake City team as a whole. The outstanding hospitality I received yesterday from Max as he walked with me step by step towards making the right choice and purchasing of my Corolla Cross, not to forget Shay Wilson who with much love made it happen. Big up guys. You are awesome!

Best experience ever with a dealership repair...wanted a new key fob programmed, wrong one sent, they managed to get it all done anyway and were helpful and friendly in the process!

Each of the 3 people I worked with were fantastic! My sales person, Tyra Haggerty, was kind, fun and was able to answer every question I had about the car. The senior sales person, Eric, was beyond helpful, also very kind and understood my potential concerns with the car. He researched while Tyra and I were on the test drive. Alex Lake, the financial person I met with was even kind, sensitive to my wants. Out of 3 dealerships I dealt with while car shopping, this was the only one that gave me a fun and positive experience.