Used Ford Expedition for sale near Richmond, VA

I had a very positive experience working with Richmond Ford West and, specifically, Derrick Pulliam in the purchase of my Ford Bronco Sport. I wasn't intending to purchase a used vehicle, but 2023 orders are so delayed in their production that I decided to look for a used one with low mileage. This dealership is a couple hours from my home, and it was fantastic being able to negotiate a deal entirely via email, when a lot of other dealerships only wanted to entertain in-person conversations. In a single day, I had the price agreed to and financing in place with only two, brief phone calls required to complete the financing portion. Upon picking up the vehicle, Derrick went over all the features and ensured the paperwork was ready to go. Given the car is certified pre-owned, I noticed about 10 minutes into driving it home that there was a small crack in the windshield. I called Derrick and he had me send a photo, agreed I could get it repaired local to my home, and mailed a check to reimburse me. I also discovered that the rooftop antenna was missing to which Derrick was very responsive and worked to ensure that I would be reimbursed for the purchase of a new one. Derrick was always responsive and courteous in his efforts to resolve these small issues, even after the deal was completed. I have no hesitation recommending this dealership to others, and I intend to consider it for my future purchases, even though it isn't the most convenient location to my home. It's getting harder to find pleasant and attentive customer service, and I found it well worth my trip.

Came in looking for a Tahoe with a trade in. Everyone in the process - from the manager all the way down - was kind, respectful and knowledgeable. Our sales rep, Matt, was there every step of the way. Great experience. Absolutely a first class staff!!

Harry Zagami and Mike Carson made my pre-owned purchase flawless! Great team at Sheehy Richmond. Harry just kept saying "no problem" when I asked for his help with arranging the test drive. Harry was able to arrange a convenient transfer from another Sheehy partner further north. This saved me a much longer drive as I was driving from Hampton Roads. Mike made the test drive and purchase process easy and painless. Thanks to the Sheehy Richmond customer satisfaction policy I got brand new Goodyear Eagles included at no cost. All this happened just in time to dodge and incoming snow event!

Curtis was wonderful to work with. Absolutely no surprises or dealer tricks. He’s a true professional. Also, credit must be given to the dealership for letting their sales staff act in a straightforward and professional manner. I’ll come back to Sheehy Ford in Ashland.

Smooth transaction. Made the car buying experience enjoyable. Great team with a lot of knowledge.

Timely service, kept informed Valet service exceptional- Alexis was great- friendly and professional and timely

I want to highly recommend this dealership and the excellent customer service I have received. Joey Foust helped me through the process of ceramic coating on my Ford Fusion. He is friendly, professional, and follows up impeccably. He understood the process and explained it great detail to be sure I was informed as to what to expect. He provided a loaner to use to go to work. My car was done in a timely manner and looks beautiful. I'm 100% satisfied and highly recommend Joey for any future service needs!

We stopped by the dealership today to look at the 2024 Explorer. Gilman was the first person that approached us and showed us several new vehicles. He was very professional and knowledgeable with us. We were just looking but ended up purchasing a new vehicle from Gilman. Everyone in dealership was very nice and helpful. I would recommend Gilman (even though he is new to sails) to anyone interested in buying a vehicle. Bruce Kersey

Megan P. and Lisa were amazing at helping us to find the car we wanted and amking the process very seamless. Vincent and the whole team were very professional and did an excellent job at helping the process go quickly and getting everything that we wanted in our new car.

Very concerned about my wants and respectful of my time. Staff was very professional and accommodating.

Sam was very helpful. He listened to me and did not try to sway me to purchase another vehicle like some dealerships do. We got straight to the point and I walked away with the car I wanted.

Brandon stern was great! Handled my issue and got me in a beautiful car

James Vance and the entire Sheehy Ford of Richmond team did a fantastic job of insuring I got all the information I needed about the truck I had seen online, so that I could decide if it was the truck I wanted before I ever traveled to the dealership. No sales pressure, just information. James even made a video of the truck to cover points that weren't super clear in the online photos. I showed up to inspect the truck, and it was exactly what they had represented. Three hours later (most spent waiting for my bank to complete a wire transfer), and I was driving away in my new F-350. They even spent the down time going over how to set up the digital screen and various features, and drove me to get lunch! I'm 65, and this is the first time I have EVER had a totally positive experience at an auto dealership. I would HIGHLY recommend Sheehy Ford to anyone car shopping.

This dealership is honestly the most trust-worthy and responsive dealership that I’ve had the pleasure of working with! I did a virtual test drive through Jake at Elite Auto, and flew from Chicago to Richmond and drove the car back. They overnighted me the documents that I needed, both before purchasing and after purchasing the car. The customer service is beyond exceptional at this dealership. You can trust that all their cars are in top shape and they will provide the carfax and any records to you with no hesitations, unlike other dealerships that I’ve worked with. I would purchase a vehicle from this dealership again in the future, but now I get to enjoy my beautiful BMW i8 that I spent months looking for! Found the perfect one with no accidents or any negative vehicle history that is in pristine condition! I am so glad I bought my car from Elite Auto. 11/10! xxxxxxto Jake for the quick communication and helpfulness.

I came in looking for f-150s, specifically one that could haul my horses/trailer. I was met with an extremely knowledgeable staff who walked me through the whole process. I was in and out in less than 2 hours. The entire shopping experience was done on an ipad, so we built the deal together. Will totally come back even though I am a 2hr drive away.

I would recommend Sheehy Ford Midlothian and the sales team. Sandra Bigham took the time (and several test drives) to find the F-150 for me. Good follow up and not a pressure sales experience which I appreciate as a customer. Thanks Sandy and the team at Sheehy!

They had the car I wanted and offered a slightly lower price than Edmunds recommended. They expedited the paperwork and vehicle prep so I could be in and out quickly.