Used 2022 Audi Q5 for sale near Hillside, NJ

Haven't had such a smooth experience with a car dealership in a long time! We're over an hour away on Long Island and was concerned about getting a deal done out of state, but everything went smooth. Joe S. was our salesman and we also worked with Elena from the internet department, Ashish in finance and Tony who showed us the car before we left. Everything was worked out in advance, Joe came up with numbers, submitted the credit app via email and when everything was said and done, we scheduled an appointment to pick up the car and turn in our current Q7, which we leased from a local dealer. Arrived on Saturday and the process was super quick. We were in and out. We were in the market for a GMC earlier this year and this Audi and had contact with many dealerships. Other than one GMC dealer on Long Island (who unfortunate didn't have a vehicle that matched our options list) and this great experience with DCH, every dealer was a nightmare to work with. So glad that DCH had a vehicle in stock that matched what we wanted and that we were able to work with Joe. Despite the drive, everything was great and we'd definitely be willing to work with them again when this lease comes due.

I love this car. I was going to buy the baby Q3 but thought it was noisy this one is perfect. Beautiful comfortable and spacious. So glad I drove it. It’s awesome

Had a great experience at Deluxe auto sales. They have a wide range of inventory with great car selection! And the cars are in mint condition! Matthew assisted me with my purchase; and I am a very happy customer! Will be returning in the future. Thank you Matthew & Deluxe auto sales team.

My overall experience with Deluxe Auto Sales (DAS) My overall experience with Deluxe Auto Sales (DAS) has been positive, earning a solid 4-star rating. However, the delays in shipping gradually dimmed the shine of that positive review. Carlos and Shane were the main points of contact throughout the process. Their availability, particularly Carlos's 24/7 readiness, was a standout feature. Communication during the initial stages was seamless, and the transaction felt smooth and trouble-free. The process took a turn when two issues arose: discovering a damaged trim piece and delays in shipping the car. Initially, the experience was almost flawless. The website provided detailed images and a 3D view of the car, and the paperwork process was swift. Despite some trouble with the online application service related to a password issue, I managed to resolve it after a few attempts. The car was officially mine over two days, November 7th and 8th. Choosing Ally Bank for the loan saved us a few tenths of a percentage point on interest compared to our local credit union. Now, onto the negatives. From November 8th onward, I received little to no information about the arrival and replacement of the damaged trim piece. Responses like "not sure" or "I don't know" were common. Shane, who was supposed to handle this, didn't communicate the status effectively. Shipping delays were also frustrating. The first delay on November 13th was due to the driver's truck breaking down. On November 15th, Victoria from an unknown shipping company informed me that the car would be shipped. Communication from both companies that day was poor. A request for an SS-4 form from DAS was apparently unmet, leading to the cancellation of that company and an overnight wait. On Saturday morning, November 16th, a group text from DAS at 9:26 A.M. informed me of the car's shipment. At 4 PM, I texted Carlos to confirm if the car was not coming so my wife and I could go to dinner. His response was, "Yes, go to dinner. If I have to drive the car to you myself on Monday, I will." Ultimately, a company was hired to tow the car, but there was no plan to return my old car. This lack of planning reflected poorly on DAS's overall service quality. Despite these issues, the car itself is immaculate, meeting or exceeding my expectations. It shifts like a dream. For future improvements: In group texts, DAS staff should sign off with their first name to clarify who is responding. Keep customers informed. Silence creates anxiety and frustration. Provide regular updates on ongoing processes to reassure buyers.

Stan did a great job. Very happy with my purchase. coming from out of state I expected more difficulties and it all went very smoothly would definitely use them again

S.o to you guys both Hamad and Manuel to be specifically, love the customer service. Took their time & help me get an even better car I came for 👍🏽

Excellent customer service and knowledgeable staff. Thank you John for all your help. Very professional and helpful throughout the service process. Thank you Paul Miller.

I’m not someone who buys on emotion. I care about the details — the car’s technical condition, history, quirks in the trim. At Unique Auto Mall, they really respected that. They walked me through everything calmly, showed me Carfax reports, and even did a live inspection in front of me.

It’s was a great service ! I enjoyed the full service ! From the test driving and then the patience inside the dealership would definitely recommend him to my peers.

Victoria Dell' Aquila. THANK YOU! she was professional and transparent with me . Her personality made you very comfortable. She listen and she delivered. You are a GEM!

Brandon was great and very helpful. Everyone was very helpful and the customer service was great. No shady business, they were very professional and knew what they were doing.

Special thanks to Chris Torres and the maintenance team at Audi Englewood. The team was fast, efficient and extremely communicative throughout the entire process. They are all world class at what they do!

Thank you Mike Soto. You the best. Thank you for making the purchasing smooth. Thanks

Emails sent did not purchase car. Car did not have all the options I wanted. But it was a fair price. Better luck next time.

We live in Jersey but made the drive out to Biener Audi because they have the best prices, selection, and reputation. Buying a car from them was so easy, and there were no tricks, games, or hidden fees. Their customer service didn't end once I drove off the lot - they have continued to provide great customer service, and I am now a loyal customer. Shout out to Leo and the rest of the crew for all their help!

I had a fantastic experience at Audi Great Neck, thanks to Kit! He was incredibly knowledgeable and made the entire process easy. The only problem I had was selecting the car I wanted because the dealership has a huge and possibly the best selection of pre-owned vehicles, and Kit went above and beyond to help me find the perfect fit. At the end of the purchase, I got to meet Ali, one of the directors at the dealership. Ali was very professional and ensured me that if I had any issues, he would see to it that all my issues are resolved. I Highly recommend Audi Great Neck for anyone looking for a car!

This was the third time that I have leased a car from this dealership and it is always a pleasure. This is the second time that I have dealt with Cameron Werner and he has always been a professional. Cameron took his time in explaining the workings of my new car in a very easy manner. I definitely would recommend him as a sales person

I had an excellent experience working with Cameron. I was purchasing a preowned certified RS five Cameron was incredibly knowledgeable, not pushy but as excited about the car as I was in a genuine fashion I would definitely buy my next car from Audi Eatontown. I say that given the fact that I’ve have four Audis.