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Hendrick Toyota of Wilmington

(2,687 reviews)
2024 regional dealer award
View 7 awards
2024 regional dealer award 2024 national dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2019 consumer dealer award

Reviews

(2,687 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota of Wilmington from DealerRater.

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My advisor name was Misael Ventura.

My advisor name was Misael Ventura. He was friendly and very knowledgeable when I asked him questions. He met me at my car with a big smile on his face and greeted me and thanked me for coming in to get my car serviced at the dealership. The waiting area is always clean and welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Harriett Robinson, we are very happy we could provide you with a positive experience!

Excellent sales service from Alex Retzer!

Excellent sales service from Alex Retzer! I would definitely recommend her and Hendrick Toyota to all my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Don, thank you so much for your positive comments about Hendrick Toyota Wilmington!

I will say, There will always be an allure, that

I will say, There will always be an allure, that materializes itself with clean bathrooms, high ceilings, and the smell of ?new car?, and fresh tires in the air. I get it. It cost money to maintain these surroundings. ( its? customers paying the cost of course). And it hit me?. You choose your car experience. While you may not get the cheapest deal at Hendrick Toyota. You get the best deal, in more ways than just on your vehicle. Patronizing this place allows for a better quality of living, on both sides of the buying experience. And I am thankful to have a place like this to come to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

S. Long, we couldn't have said it better ourselves. Thank you SO much for that incredibly genuine review of our dealership and your experiences here. We truly appreciate your loyalty!

Austen Jones was extremely helpful with my service.

Austen Jones was extremely helpful with my service. Worked with me to make sure I was in and out quickly and satisfied with the work done. Very much appreciated!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joe, we are glad we could help!

We love our new Rav 4 Hybrid from Kim Wehinger , thank

We love our new Rav 4 Hybrid from Kim Wehinger , thank you for a great experience and for letting us take our time doing all the research. Kim has a lot of patience too !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Slayde And Mareva, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Great overall experience at Hendrick Toyota.

Great overall experience at Hendrick Toyota. Greg S in the service department is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dave, we are so happy to read such a great review about Hendrick Toyota Wilmington!

My experience buying a car with Kim W was flawless from

My experience buying a car with Kim W was flawless from start to finish. She answered all my questions as a first time car buyer and really helped me get my dream car. Thanks Kim for all your work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rachel, we are so happy to read such a great review about Hendrick Toyota Wilmington! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I had a great experience at He stick with Kim W and

I had a great experience at He stick with Kim W and Emerson , I got fair pricing also and i was very happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Richard, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Always good service.

Always good service. Very prompt with good customer service. I appreciate the instant update from texts to know the status of my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

Jaeden Fanning was my sales person, he was wonderful!

Jaeden Fanning was my sales person, he was wonderful! Daisy Mabe was my finance person and she was wonderful also!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Susan Webb, thanks for your praise and kind comments about our team.