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Hendrick Toyota of Wilmington

(2,291 reviews)
2024 regional dealer award
View 7 awards
2024 regional dealer award 2024 national dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2019 consumer dealer award

Reviews

(2,291 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota of Wilmington from DealerRater.

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buying process

Super friendly customer service and I would purchase another car from here.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear FatherofSteel, We are elated that you experienced super friendly service while working with our dealership. We look forward to continuing to assist you with your future sales and service needs.

Customer Service

Great customer service from the time my call was answered until my visit was complete. Very knowledgeable staff. Will always go there for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Kimberly O, We are thrilled to hear that your experience here at Toyota of Wilmington was great! We hope to continue to see your car in our service department for all your service needs!! Happy driving :)

Vehicle warranty service

Everyone was very Courteous and helpful. They couldn't do enough to make my visit pleasant. And they fixed all of the problems that I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear Rich, We are so happy to hear that your experience here at Toyota of Wilmington was very pleasant! We are thrilled to hear that everyone was courteous and helpful!! Happy driving :)

2016 toyota tacoma

We purchased a 2016 Toyota Tacoma about a month ago. It is everything that we expected plus more. Sales person Jay Carson was outstanding to deal with and made the buying experience enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Mark Haudenschild, We are thrilled to hear that your experience here at Toyota of Wilmington was everything you wanted and more!! We hope to see your new vehicle in our service department for all your service needs! Happy driving :)

Service Department

My third year of service from Hendricks and they just get better. Smooth online scheduling followed by a phone conformation. Easy check in and check out. Could not be any smoother and my other car is a Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear Joe B, We are more than thrilled to hear that you are enjoying your years of service here at Toyota of Wilmington! We hope to continue to see your vehicle in the future!! Happy driving :)

A Great Place to find your next Car

I got my RAV4 recently when my 11 year old KIA threw a shoe and the cost to repair was more than I wanted to spend. My wife had recently leased a Corolla from Hendrick's and it only made sense to go back for me. Her boss recommend Kurt Hartl as the guy to talk to, as that's who she gets her company trucks from. And that's what I did. Kurt is a great guy, years of experience in the dealership and a great guy all around. He walked me through the process, talked about what I wanted and needed. No pressure and no rush. I ended up with the vehicle I have now, with a "Blizzard Pearl" exterior and "Latte" interior (who thinks up these colors?) whom I have named "SNOW". And my Sister-in-law and her husband also leased a car there and its ending soon and they'll be going back to talk to Kurt. The dealership is laid out well, the people there are friendly and helpful and other than the lack of a Coke machine on the first floor, I have no complaints. I recommend Hendrick Toyota Scion of Wilmington to anyone and everyone looking for a good deal on a great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear RJ, I am thrilled that you had such a great experience here at Toyota of Wilmington! I hope that we see your new vehicle for all your service needs! Happy driving :)

Awesome experience!!

My experience at Hendricks was awesome. I went knowing exactly what I wanted and was not going to be turned away from something different unless absolutely possible. I had been car shopping and everyone always wanted to talk me into something else. I wanted a newer model Camry with navigation...preferably a SE. I was greeted with a smile immediately by Jay (awesome salesman) and immediately he began to look for me. I wanted black but unfortunately there was not black in stock. However he did find a 2016 SE Camry (with navigation) in a Cosmic Grey Mica color. If you ever want to be low key get a cosmic grey mica color! It looks about 3 different colors throughout the day. In the sunlight it looks a deep green, in the afternoon a blue, and later evening/night black. I fell in love with it! Jay did everything he could to make it work for me and I left with my dream car. It was a pleasant experience with friendly people and a very clean environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Jessica Edwards, We are more than thrilled to hear you had an awesome experience here at Toyota of Wilmington with Jay! We hope to see your new vehicle in our service department for all your servicing needs. Happy driving :)

Great dealership

Love my Toyota and Hendrick.and always take my car there for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear Sandra Canady, We are more than happy to hear you love your Toyota and our dealership! We hope to see you vehicle in our service department for all your servicing needs! Happy driving!

Outstanding Customer Service & Car Care

Customer service was outstanding and my car was repaired and returned to me in a timely manner. Would recommend to family & friends. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Natalie Krul, we are more than thrilled to hear our customer service was outstanding here at Toyota Wilmington. We thank you for your business and please do not hesitate to call if you have any questions! Happy driving :)

Efficient Service

Great dealership. I am very pleased with my purchase and the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear S Sucese, We are ecstatic that you are pleased with your recent purchase and service from our dealership. We want to thank you for your business and look forward to assisting you with your future service needs. Please do not hesitate to call if you have any questions. Happy driving!