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Hendrick Toyota of Wilmington

(2,285 reviews)
2024 regional dealer award
View 7 awards
2024 regional dealer award 2024 national dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2019 consumer dealer award

Reviews

(2,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota of Wilmington from DealerRater.

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Satisfied, customer

Service was Great ‼️‼️Didn’t have to wait long to get my SUV back. Service tech provide a great service. Wonderful atmosphere there. I would definitely recommend one of my friends to go buy car here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Maydene Hayes, we are very happy we could provide you with a positive experience!

Ask for Jim!

Jim Reed was great to work with. He made the process seamless and painless. The staff was very friendly and the Starbucks coffee machine is a huge plus for customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Aj, we are very happy we could provide you with a positive experience!

Treated like family!!!

After a month long search and many disappointing deals I came across a beautiful Cadillac DTS at Hendrick Toyota of Wilmington and an amazing angel of a salesperson. Enter...Molly. She quickly gathered any and all requested information on the vehicle all while staying in constant contact with me. The tone of interaction was one of what you would expect from two childhood best friends! She is such a personable individual! We worked through the process of trying to get the sale made on the Cadillac, but due to some mechanical issues with car the sale needed to be canceled. The dealership said that they wouldn't feel comfortable selling a vehicle with issues. Kudos to them! Molly genuinely felt sorry for the incident because she knew how much I wanted the vehicle. So we went our separate ways as I looked for another vehicle. Molly continued to look for vehicles she thought I might have interest in and sent them over for consideration. She is so thoughtful! About a week later I came across a beautiful red Lexus in an online search that caught my eye. Low and behold, it was at the same dealership as Molly!!! So, I went through all of my old texts and found her contact info. I contacted her and it immediately felt like talking to an old friend again! Once again, Molly worked quickly to gather all of the info on this new vehicle. If I had any questions she immediately got answers for me. She took new pictures of anything I had questions on and (you guessed it)immediately sent them to me! She took multiple pictures of the engine bay, interior, exterior and even underneath the vehicle. My wife requested pictures of the back seats being buckled and of the headrests because we have "littles" and Molly got us the perfect pictures! She even took specific photos of the little imperfections and sent them over to me so I wouldn't have any surprises. So very grateful for that, considering I never even asked her to do this. Maybe I should mention at some point that I'm purchasing from out of state.....oops! Molly quickly got all of the paperwork handled with Matt (also another amazing individual)and presented it to me. We quickly found an amazing figure with vehicle transportation included and went ahead with the sale. This entire experience was so incredibly stress free and facilitated by an amazing group of people( sorry if i left anyone out)at Hendrick Toyota of Wilmington!!! Molly....you are an incredible, amazing, professional and kindhearted person! You feel like part of our family now and we are so grateful to you! For those of you wondering if you should buy a vehicle from this dealership....I say that you would be foolish not too! Go see Molly and let her help you find the perfect vehicle for your family! Thank you Hendrick Toyota of Wilmington! We look forward to buying from you again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ryan Storey, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Super efficient and awesome experience!

Exceeded my expectations in every way! Curtis was awesome and made sure things went smoothly and quickly since I had a time deadline. Very grateful to have had this experience at Hendrick Toyota and love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kerri A, thank you so much for your positive comments about Hendrick Toyota Wilmington!

Awesome Experience at Hendrick Toyota!

Jim Reed was an exceptional salesman. He answered my questions thoroughly and with patience. He was extremely personable and likable. I would definitely recommend Jim Reed for all your car purchasing needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carolyn Reed, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Alyssa rocks!

Alyssa was amazing! Toyota of Wilmington is a great place to do business. Recommend that you check them out for a new car or servicing you car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

Super sales person

We just purchased a 2024 RAV4 from Molly Fallon at Hendricks an exceptional car buying experience helping us through multi pal vehicles ‘till be found the #1 car for us

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joe Pius, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Yes, I’d do it again’

Just bought a Toyota Corolla from Hendrick’s in Wilmington. Great experience. Great phone consultations before going in, then my salesman was Travis Beattie. Wow, what a great guy. Didn’t feel as much like a salesman as a new friend. Great advice! No push, just honesty . Hadn’t planned to buy a car that day, but, honestly, the Exact car I wanted was sitting on the lot. Arrived that day! So,…. I bought it. Good , satisfactory negotiation. Very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nancy, reviews like this give us motivation and help us ensure we provide high-quality care.

Travis Beattie

Travis was extremely kind and efficient. He was able to get me in and out with the car I wanted at a payment I was comfortable with. Would recommend him to anyone heading over to Wilmington Toyota for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carrmen, we're happy to hear you had such a positive experience with our team!

Charity was a Wonderful Salesperson

Charity was great salesperson and answered all our questions. We ended up walking out with a brand new Tundra. We couldn’t be more happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Lily Lewis, thank you for taking the time to leave a review for us at Hendrick Toyota Wilmington. We're happy we could meet your expectations!