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Volkswagen of South Charlotte

(2,429 reviews)
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,429 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of South Charlotte from DealerRater.

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John was the absolute best salesman! I highly recommend...

John was the absolute best salesman! I highly recommend him and the Volkswagen team. We are loving our new lease and could not be happier with the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

VW of South Charlotte is my one and only stop to...

VW of South Charlotte is my one and only stop to buy/lease a vehicle; hands-down. Having bought/lease many vehicles this dealership is among the best in my experience; especially relative to their consistency. Since 2017 I just took delivery of my fourth new VW SUV from the dealership. The team I worked with this time is the same team I worked with since 2017. My five stars goes to Kwasi Ansong, Chris Hand, and Brandon Douglas. I bought during Covid-19 quarantine. I did not have to leave my home at all through the entire process; and Chris brought the paperwork and vehicle to my home. I trust and greatly respect Kwasi, Chris and Brandon for not only their expertise and customer service, but for their honestly and total commitment to their customer. I will be back for another in a few years and look forward to working again with not salespersons, but friends. Oh, I must add a family member bought a new SUV just two weeks prior to me, and were treated to the same excellent service, support, and follow through I've come to expect. Thanks Kwasi, Chris and Brandon for all, and for keeping me safe with excellent Covid-19 protocols.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are so happy to read such a great review about Volkswagen of South Charlotte! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Consumer response

VW of South Charlotte is my one and only stop to buy/lease a vehicle; hands-down. Why? See below. Reason for Visit Sales (New) Customer Service 5 Stars Quality of Work 5 Stars Friendliness 5 Stars Pricing 5 Stars Overall Experience 5 Stars Recommended Yes

My experience was great from start to finish! Vic and...

My experience was great from start to finish! Vic and Moe both were great and very knowledgeable. I was offered a fair price for both my trade-in as well as my new Atlas. Thank you all for a great car buying experience! I will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Heather, we are very happy to have provided you with such a positive experience! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

Chris was very knowledgeable, friendly, and non-pushy. He...

Chris was very knowledgeable, friendly, and non-pushy. He helped my family and I find the perfect car and worked with us to come to a deal we were both happy with. Quick and Easy Leasing experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Chris will be very happy to hear about your kind words and high star rating!

We had a very good experience with our purchase of a...

We had a very good experience with our purchase of a preowned VW Atlas this week. Onterra Neal was great to work with and I highly recommend that you ask for her by name if you are in the market for a used VW vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Had an appointment and showed up right on time...

Had an appointment and showed up right on time .Everything went well no issues. The service was relativity quick and the waiting area was not busy .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Volkswagen of South Charlotte. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

We just purchased our second car from Volkswagen of South...

We just purchased our second car from Volkswagen of South Charlotte and couldn't be happier with our experience. Spiros walked us through all of our different options for what were were looking for in a car and helped us lay out the pros and cons of each. No pressuring and a great relaxed buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

My experience was every bit of fantastic. Every person...

My experience was every bit of fantastic. Every person was helpful and most importantly through this process, transparent. I felt the needs in a car were accurately assessed and a fair negotiation of price for both my trade in and new car. I am extremely happy with my new Jetta as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hunter, we're thrilled to hear about your wonderful experience with us. Here at Volkswagen of South Charlotte we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

I’ve known Volkswagen for awhile and I’m never...

I’ve known Volkswagen for awhile and I’m never disappointed, everyone is always Ready to help. I always recommend Volkswagen of South Charlotte to my friends And people I worked with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it.

Spiros was fantastic. The moment i walked in for a new...

Spiros was fantastic. The moment i walked in for a new car, i was so confused on what car i would need, and was skeptical i might end up signing up for a wrong car. had it not been Spiros (his time spent, his patience to walk around and his knowledgable explanation, keeping in mind my budget), i would’nt have been so happy with the right selection i made. I highly recommend him.Thanks again Sprios.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!