Scott Clark Nissan

I used Scott Clark Nissan service on South Blvd in Charlotte for years and I was never disappointed. I know, I can trust my car to these people and highly recommend to anyone. And today I came for very simple thing - to change oil and add nitrogen to all my tires. It was a great pleasure to deal with young and polite service adviser Alex Cardona, All job was complete with clear communication in timely manner with fair pricing as wellThank you, Alex!

I used Scott Clark Nissan service on South Blvd in Charlotte for years and I was never disappointed. I know, I can trust my car to these people and highly recommend to anyone. And today I came for very simple thing - to change oil and add nitrogen to all my tires. It was a great pleasure to deal with young and polite service adviser Alex Cardona, All job was complete with clear communication in timely manner with fair pricing as well. Thank you, Alex!

I bought a car at 8pm on a Wednesday. By 8am the next day I already was having issues with the car. Service team was great to me! They had my car for 6 weeks and one guy decided to ask sales if they could do anything for me. I don't want to go into too much detail but I felt I was being taken advantage of because my credit score was low. Single mom of three, it happens, I went to the sales manager I was working with and calmly asked for the manager. I was given this guy Luis Cruiz name and he was right beside the other guy. My sister was on the phone helping me navigate the situation. I asked him for his managers name because I wasn't emotionally ready to speak on the entirety of the situation (I had my kids with me and we fit the visit in around their birthday celebrations) this guy behaved very immaturely. I was calm. I had just walked outside to cry. I didn't cause a scene. I just wanted information so I could reach out after I got all my thoughts together and all he did was deflect the question then gave me a corporation and when I relayed what he said he felt the need to correct how many locations the corporation managed. I now feel I will never be treated fairly at this dealership thanks to him and the sales manager I dealt with prior standing next to them. The fact they felt that since I was someone with a low credit score I didn't deserve common decency and they thought they could take advantage of me is mind boggling. Infront of my kids as well. They were right next to me. I will now have to go further to Rock Hill in the future due to this man and his sales manager Ryan McLain, but mainly because of the way this man choose to treat me when I felt I was being treated poorly. He just added to it. He had no empathy at all. He stopped caring because I didn't want to discuss the situation at that moment.

Mario is great. The sales team on the other hand is not. I appreciate everything Mario has done for me!

The service department is excellent. They have are always on point with service. The customer service is top notch.

Nigel did a wonderful job in assisting me. He answered all of my questions and I had a few. He did a good job in selling the front end alignment and cabin filter replacement. Going in I wasn’t going to get the front end alignment. But after discussing it with Nigel I decided to get it done. The oil change, tire rotation, cabin filter change and front end alignment took only 1 1/2 hours. I was delighted when Nigel told me my car was ready. Another A+ for the service department. Thank You William Johnson

Zack was great to work with, prompt courtesy, professional, which may the whole transaction excellent!

This review is about the Service I received and in particular, working with Brandon Scott. I’ve been working with him for a few years now and always ask for him. He communicates, is upbeat and gets the job done just great! I don’t feel as though I’m being “sold” something that I don’t need when I’m there which I really appreciate. Work performed was just fine as well. The work typically takes a little longer than I like but that’s not a dealbreaker because I keep coming back!

I got to work with both Alvin and Jamie (Service Advisors) on two different services up at Scott Clark Nissan. Both were great with thoroughness in communication, ensuring I left, satisfied. They were the middle men between the customers and the technicians (not an easy task) - and they made sure I understood all that was going on with my experiences, and stayed on top of it through completion. Thanks, guys! Keep up the good work.

Brandon was an awesome technician when assisting me at the dealership! Giving a great experience! ⭐️⭐️⭐️⭐️⭐️