Reviews
Exceptional customer service.
Exceptional customer service. The staff was very helpful, answered all our questions and made our experience a positive one.
Exceptional customer service.
Exceptional customer service. The staff was very helpful, answered all our questions and made our experience a positive one.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that our team at Lexus of Northborough provided exceptional service and made your experience a positive one. Thank you for sharing this feedback!
My husband and I brought our car for a service to Lexus
My husband and I brought our car for a service to Lexus of Northborough. Alex greeted us and offered us to wash our car and also vacuum inside of our car after a service done. Alex is very professional with a great personality. Thank you Alex for your exceptional service!
My husband and I brought our car for a service to Lexus
My husband and I brought our car for a service to Lexus of Northborough. Alex greeted us and offered us to wash our car and also vacuum inside of our car after a service done. Alex is very professional with a great personality. Thank you Alex for your exceptional service!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marcia, thank you for sharing your experience! We're delighted to hear that Alex provided exceptional service during your visit at Lexus of Northborough. We appreciate the kind words and look forward to serving you again in the future!
Everyone there was great to deal with, salesperson,
Everyone there was great to deal with, salesperson, finance mgr, and front desk. They made it a very pleasant experience.
Everyone there was great to deal with, salesperson,
Everyone there was great to deal with, salesperson, finance mgr, and front desk. They made it a very pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andrea, we're delighted to hear that our team at Lexus of Northborough made your experience pleasant! Thank you for sharing your feedback with us.
The dealership is clean and the service is very
The dealership is clean and the service is very professional. Advisors are very knowledgeable and helpful.
The dealership is clean and the service is very
The dealership is clean and the service is very professional. Advisors are very knowledgeable and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us at Lexus of Northborough! We're glad to hear that our clean dealership and knowledgeable advisors made a great impression. We look forward to serving you again in the future!
The experience was excellent from start to finish
The experience was excellent from start to finish completing all task and returning my vehicle in perfect timing
The experience was excellent from start to finish
The experience was excellent from start to finish completing all task and returning my vehicle in perfect timing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marvin, we're delighted to hear that your experience at Lexus of Northborough was excellent and timely! Thank you for sharing this feedback with us.
Eugene in sales at Lexus Northborough was extremely
Eugene in sales at Lexus Northborough was extremely thorough and informative. He went over all aspects and answered all questions. Explained all workings of the vehicle
Eugene in sales at Lexus Northborough was extremely
Eugene in sales at Lexus Northborough was extremely thorough and informative. He went over all aspects and answered all questions. Explained all workings of the vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laura, we're delighted to hear that Eugene provided such a thorough and informative sales experience at Lexus of Northborough. Thank you for sharing your positive feedback!
Val at Northboro Lexus was very patient during the buying
Val at Northboro Lexus was very patient during the buying process. Adam at Northboro Lexus service is excellent. I will recommend this dealership.
Val at Northboro Lexus was very patient during the buying
Val at Northboro Lexus was very patient during the buying process. Adam at Northboro Lexus service is excellent. I will recommend this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Peter, thank you for recommending Lexus of Northborough! We're delighted to hear that Val and Adam provided excellent service during your visit. We look forward to seeing you again in the future!
Pleasant staff, efficient and informative all wrapped up
Pleasant staff, efficient and informative all wrapped up in very nice waiting area conditions with excellent service
Pleasant staff, efficient and informative all wrapped up
Pleasant staff, efficient and informative all wrapped up in very nice waiting area conditions with excellent service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Len, we're delighted to hear you enjoyed the service and atmosphere at Lexus of Northborough. Thank you for sharing your experience with us!
Excellent service and customer service.
Excellent service and customer service.My car was well clean after I brought it in for service
Excellent service and customer service.
Excellent service and customer service.My car was well clean after I brought it in for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to leave Lexus of Northborough a wonderful review!
Although I was not looking forward to buying a car, I had
Although I was not looking forward to buying a car, I had the most wonderful car-buying experience at Lexus of Northborough! From start to finish, the entire process was smooth, stress-free, and enjoyable. Each person I interacted with was so kind and friendly. A special shoutout to Chris Schmitt, who was an absolute rock star. He was incredibly friendly, knowledgeable, and genuinely invested in making sure I found the most perfect vehicle. What I appreciated most was that Chris never rushed or pushed me into a decision. Instead, he took the time to understand my needs, answered all my questions thoroughly, and brought so many thoughtful, personal touches to his approach. Chris and Kevin made the entire process feel effortless and even enjoyable. I couldn’t have asked for a better experience or salesperson. I highly recommend Lexus of Northborough and Chris Schmitt if you're looking for a dealership that truly cares about its customers. It was a great experience, they truly go above and beyond. I am in love with my new car!
Although I was not looking forward to buying a car, I had
Although I was not looking forward to buying a car, I had the most wonderful car-buying experience at Lexus of Northborough! From start to finish, the entire process was smooth, stress-free, and enjoyable. Each person I interacted with was so kind and friendly. A special shoutout to Chris Schmitt, who was an absolute rock star. He was incredibly friendly, knowledgeable, and genuinely invested in making sure I found the most perfect vehicle. What I appreciated most was that Chris never rushed or pushed me into a decision. Instead, he took the time to understand my needs, answered all my questions thoroughly, and brought so many thoughtful, personal touches to his approach. Chris and Kevin made the entire process feel effortless and even enjoyable. I couldn’t have asked for a better experience or salesperson. I highly recommend Lexus of Northborough and Chris Schmitt if you're looking for a dealership that truly cares about its customers. It was a great experience, they truly go above and beyond. I am in love with my new car!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kelly, we're delighted to hear that Chris and Kevin made your car-buying experience at Lexus of Northborough so enjoyable! It's fantastic to know they provided such attentive service, we will be sure to share your kind words with the team. Enjoy every moment with your new vehicle, we wish you safe travels ahead!