Reviews
Great Customer Service
Frank King helped me out with my BMW X5 purchase and the process was quick and professional. I would recommend you get in touch with Frank for your next car purchase as he knows the right way to treat a customer. Great overall experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind review! We appreciate your business and value your opinion.
End of Lease purchase.
Frank King helped me with an End of Lease for my X3. I was very comfortable with the entire process in large part because of Frank. But as a business owner, I would like to say he is not only a wonderful employee for Hendrick Motors individually, but the type of employee that raises the bar and productivity of his peers. He is the type of advisor I want a life time business relationship with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow! So happy to hear what a great experience you had with Frank. Please do not hesitate to contact us with any further questions or concerns. We are always here to help! Thank you for giving us the opportunity to earn your business.
Amazing repeat service!
Another great experience at Hendrick BMW. I have purchased several used cars at Hendrick preowned, all from Jeff Shinn. This experience a little different as I leased for the first time. He is patient and thorough always. Everyone involved from start to finish was TOP notch. Jeff Shinn goes out of his way in every detail and always delivers what I need at the price I need. The BEST.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Susie, thank you for taking the time out of your day and giving the pre-owned team at Hendrick BMW such a great review. Thank you as well for continuously giving us an opportunity to earn your business, we look forward to assisting you in the future with all your vehicular needs.
BMW Convertible - Excellent Buy
Awesome experience as always. Frank King took care of everything as quickly and efficiently as possible to make sure I was in and out quickly with a great deal and new set of keys in hand. My daughter is going to love her graduation present! Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cinthya, that is so great to hear. Thank you for such a nice review. We are always here to help! And congrats to your daughter on her graduation!
Owner
Very happy wih the Sales Representative. Knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Elizabeth, thank you for the review! We appreciate your business and value your opinion.
Great experience at Hendrick BMW
I worked with both David Livingston and Frank King. Both were very knowledgeable about the car I was interested in and very helpful answering my questions. They made me feel comfortable through the negotiating process. Everyone at the dealership was friendly and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words about your purchase experience at Hendrick BMW! We hope that in the future we can help you with all of your car needs.
2017 BMW X6
Michael Dugan is very knowledgeable, friendly and trustworthy. We love our new X6 ! We are glad we picked Henrick BMW.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melody, that is so great to hear. Thank you for such a kind review. We are always here to help!
Excellent Car Buy Experience
Michael Dugan - Thank You! I know I let you know already, but I wanted to reiterate...your professionalism, eye for detail, and responsiveness sold us. My Wife and I bought a brand new car (our first), and a BMW at that! Yet, we felt comfortable the entire time that our purchase was well worth it. Very good experience. Would strongly suggest to work with. Thanks, Doug K.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Doug, thank you for the kind review! We appreciate your business. Please let us know if there is anything else we can help you with.
New BMW X5
Bought yet another BMW from Hendrick BMW in Charlotte. As expected, excellent and easy. Sales Rep Michael Dugan was great to work with as was Cam Warren his Sales Manager.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brad, thank you for your continued support and faith in the team at Hendrick BMW. We are very grateful for customers such as yourself that continue to give us an opportunity to earn their business. Thank you for the review and please do not hesitate to contact us if you need any other assistance.
Great experience with Michael Dugan @ Hendrick BMW
Michael was thoughtful, knowledgeable, personable an trustworthy. I love my new X5, and the service and support post sale has been terrific too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind review! We appreciate your business. Please let us know if there is anything else we can help you with.