Reviews
This is the only Lexus dealership close to me and I find
This is the only Lexus dealership close to me and I find the Service Department to be operating at an exceptionally high level. The sales department does not rate as high.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience great people easy to work with Had to
Great experience great people easy to work with Had to wait a while but was comfortable while waiting
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jay, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.
My use of this dealership is based on the service
My use of this dealership is based on the service department's , Particular Mike Mirek.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Twardassoc, we really appreciate your feedback!
5 stars out to BJ Muckelvene, Ivan Blair and Ralph Yerkes
5 stars out to BJ Muckelvene, Ivan Blair and Ralph Yerkes and the rest of the team who did great to assist me. Really appreciate their time commitment and follow through!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Susan.harvell, we really appreciate your positive review about our team! Until the next time we meet, take care!
A great experience!
Had my car serviced, I didn?t have to wait that long and everyone was pleasant. Thank you for great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!
Excellent service
Excellent experience. Brian Dowless provides exceptional service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beth, we really appreciate your feedback! We're glad to hear Brian delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Professional.
Professional. Over all awesome and Friendly faces and a very easy process. Will definitely go back!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Samoothyang, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Ralph and the team at Hendrick Lexus Charlotte.
Marija Snow is great to work with and always explains the
Marija Snow is great to work with and always explains the service recommendations that is needed...
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wes.mcphatter, thank you so much for the positive review! We hope you have a great day!
Worked with Ralph Yerkes today.
Worked with Ralph Yerkes today. He really took the time to help with the issues we were having with the Lexus app. Calm, polite and extremely patient. Was thorough and took care of our problems. Excellent service. Dealership is lucky to have Ralph.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kris, thank you so much for the positive review! Ralph is a rockstar! Please call us if you need anything at all! Take care!
IS350 23
Overall, I had a wonderful experience with Duke as my salesperson, and we were able to work efficiently throughout the entire process. They were able to compromise with my trade-in, along with the desired specification on the IS350. Each staff was respectful and mindful of my interests. Was a Toyota person, but overall I will definitely choose Lexus for future purchases, at least at this dealership, as long as they maintain and continue to exceed their interest in valuable customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andre. L, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Thank you again for the great review!