Audi Pasadena

Honest. Dependable, thorough and quick. Really friendly, hospitable environment. I had a desk for working, coffee and pastries if I wanted and they finished with my service well before I had anticipated. Henry is such a lovely man and I honestly can say: I look forward to going there instead of my usual dreading car maintenance like I would a root canal! I’m sold on Audi’s and I’m sold in Henry and Rusnak!

I received fantastic service from the moment I got to the dealership. I arrived at about 8am on a Saturday to get my car serviced and Christian immediately helped move my car to the service department, got my paperwork completed, and even called me an Uber back home. All of this was completed in the span of 10 minutes or less. In addition, although the service department closes at 1pm on a Saturday, he dropped of my keys and paperwork with the front desk so that I was able to pick up the keys at my convenience until the dealership closed at 8pm. Ricardo was a fantastic salesman and helped me feel comfortable while test driving cars and browsing my options. Great, smooth experience.

Painless drop off and service with a courtesy loaner. Great communication. Friendly and hassle-free. Johnny is very amiable and thorough. Would highly recommend to all.

I leased 2 Audis from this amazing dealership. Very courteous, professional service and sales staff. Service is timely, seamless, and you get a fun loaner to drive. I love this dealership!

Leasing a car is not what we enjoy doing, however, Larry made this experience the best we have had. He is knowledgeable, funny, and most of all patient. At no point did he pressure us, quite the opposite, he did not want us to "settle." for a color or car we did not want. He went the extra mile to find the perfect car. We are so happy with our 2019 Audi Q3! Thank you Larry and Rusnak.

I took my Audi in for maintenance and warranty repair. Jose Henriquez was very helpful and offered me the very best service. I strongly recommend this dealership for their exceptional service.

Easy, on time appointment. Had me checked in quickly, car ready when expected, and checked out quickly. Would not hesitate about coming back or recommending.

I must say, I haven't always had the best experience at Rusnak due to some of the advisers I've gotten in the past, but Ian De Los Reyes was a breath of fresh air on the 35K service for my S4. Helpful, friendly, and 100% no-nonsense. Appreciate always being able to get a loaner from Rusnak as well. Thanks.

My first service was great. Setting up an appointment was east and even the service. I decided whether downtown la Audi was a better choice since it's close to home, but after some reviews checking, I decided my dealer Rusnak Audi was for me. I was not disappointed. Got there a few minutes before my appointment, let me know what was going to happen with my vehicle, David Sickler took care of my car and keep me updated when it was almost done & when it was almost out of the car wash. My wait was about an 1hr 15 or so.

First, big thanks for the courtesy car - an S6 Quattro, which is significantly more upscale than my A3 etron I took in for service. I’m giving 5 stars because of the nice loaner car, but feel compelled to point out a couple things for constructive criticism: 1) The car was apparently washed, but not very carefully, as there was bug sap and various debris on the front that wasn’t scrubbed off. 2) Since my car is a plug-in hybrid, it would have been good customer service to return it to me fully charged, rather than just leaving 4 miles of charge left on the battery. 3) The wear levels on the tires were different in all four corners, so it would have been good to rotate the tires so the two fronts and the two rears were more evenly matched left/right. These are nitpicky things, but it’s the small things and attention to detail that sets apart good service and stellar service.