Cortese Ford Lincoln

Excellent service from my salesman Hung Nguyen. He was very helpful, friendly, and answered all my questions ⭐️⭐️⭐️⭐️ ⭐️

Excellent customer service with scheduling, pick up and delivery. I appreciate how easy they make everything happen

Cortese Lincoln is the best!! They offer a come to you oil change service that is wonderful!! Knowledgeable technician who explains the process thoroughly!

Everything went well and everyone was professional and friendly! I waited on premises and was notified as soon as the repair was complete and it was ahead of the estimated time. Thank you.

A couple of frustrating things, like a chip on the door I noticed after getting home. But generally positive.

Sales person cordial , not pushy, dealership very clean, service department helpful ,business office helpful getting the best rate

Recently had my vehicle serviced at Cortese (September 2025) & as always the service was efficient & accurate. I can always count on respect & courtesy from everyone in the service department. It was time for “additional services” that I hadn’t planned on and all was explained clearly and respectfully. Thanks Darren!!

I had an oil change & tire rotation done on August 25 2025 where thanks to Darren Van orden to make sure my needs were met while I was at the dealer. I could never thank Darren for all the help as a service advisor he has given me help over the many years I have bringing my Ford cars for service. It is because of people like Darren I will continue to come back to Cortese Ford for buying Ford cars & having service done on them.

It seems the “recall” appointment in which I scheduled weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going to be tested for the possible flaw. After coming in to pick up my vehicle (6 hrs later) and asking more questions, Cortese informed me that my vehicle didn’t need any testing done and the entire appointment and a 1/2 day of my time was a waste. I’m still confused that if my vehicle met the recall criteria, how did it all of the sudden not meet it? Wouldn’t my VIN # have all of this info? The Service Dept crew are nice people but no one seemed well versed on this recall. They had to bring a technician out to explain things to me. You would think they would minimally be able to explain the process in detail to a customer? I’m not sure who to be disappointed in; Cortese or Ford? I have yet another active recall now on the truck, once Ford works out the details hopefully I will not come in and get the runaround again. As much as I would like to get new truck, it would be hard to spend the $$ with all of the looming quality issues. I would gripe to Ford (not about the dealer, but about their product) but they make it near impossible to submit a complaint in writing and I highly doubt they would engage Sorry, not what you want to hear, but…… Oh, I was also sent a text early on, when I texted back to see if my vehicle would be ready at 2PM I never received a response I’m not sure Darren in the correct name of the Rep? Sept 19th Update Shortly after posting try original review I was contacted by the Service Manager Keith Osier. Keith discussed at length my recent visit and apologized for the communication issues on their end. Keith also explained that the recall that I was in for was new, and not everyone on their end was up to speed on it. Fair enough! Keith was honest, sincere and apologetic which went a long way with me. I have a follow up appointment next month, hopefully that will be a 5 star visit

I've patronized Cortese twice for purchasing new vehicles. The process was painless and friendly and will recommend this dealership to family and friends.