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Queens Auto Mall

(2,136 reviews)
Visit Queens Auto Mall
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–5:00pm
Tuesday 9:00am–8:00pm 9:00am–5:00pm
Wednesday 9:00am–8:00pm 9:00am–5:00pm
Thursday 9:00am–8:00pm 9:00am–5:00pm
Friday 9:00am–8:00pm 9:00am–5:00pm
Saturday 9:00am–8:00pm Closed
Sunday 11:00am–6:00pm Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2017 consumer dealer award
(888) 887-4707 (888) 887-4707

Reviews

(2,136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Queens Auto Mall from DealerRater.

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Sales staff responsible to sell vehicles, anything thing

Sales staff responsible to sell vehicles, anything thing after that, like follow up with their service department or getting things done from their administrative department is a triage. I explained my journey with this dealership on car. com Never again would I make the mistake twice by going into this dealership to get another vehicle or would I recommend them to anyone, not even my worst enemy, to do business with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

after a lot phone calls we confimed the price as it shows

after a lot phone calls we confimed the price as it shows online $16K but when they start do the numbers on papers the price jumped to $20K plus fees and etc... never deal with this place again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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PRICE GOES UP THE MINUTE YOU INQUIRE ABOUT A VEHICLE, THE

PRICE GOES UP THE MINUTE YOU INQUIRE ABOUT A VEHICLE, THE PRICES ON THE SITE ARE FALSE _ xxxxTY SCAM ARTISTS

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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I contacted dealer about a car that had been advertised

I contacted dealer about a car that had been advertised at the same price for over 2 months. They tried to trick me and charge several thousand more when I wanted to buy it. Be aware. This is a typical NY smoke and mirrors car lot. You’ve been warned I would definitely look elsewhere first. The price shown is no where near what they are willing to sell the car for. Very deceitful!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Don't waste your time dealing with this dishonest

Don't waste your time dealing with this dishonest dealership like I did. The prices you see listed online on cars.com and their website is not the actual prices they sell to everyday people like you and Me. I got a oh that's the "wholesale" price "are you a wholesaler" when I asked about the price listed online in person. The actual price which they refer to as the "retail" price is several thousand dollars more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 3 found this review helpful. Did you?
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Fake and cheat, 4000-5000 more than online list price.

Fake and cheat, 4000-5000 more than online list price. not recommend this dealer to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Deceptive advertising, show cars on carvision with old

Deceptive advertising, show cars on carvision with old information. Upon checking CarFax found the vehicle had 30,000 more miles than advertised. Total fraud!! Don’t bother contacting them, you won’t get a true answer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. Please reconsider your review as I believe you are mistaken. We do not advertise our inventory on Carvision and all of the odometer readings we report are true and accurate within a few miles of the current reading. We also post pictures of the odometer reading for every vehicle as an additional form of verification for our customers. Moreover, it is possible that there was a clerical and temporary odometer mistake made on Carfax that was corrected. Regardless, our listings are extremely accurate and for any additional concerns, our team is highly responsive via phone, call text, or DM.

SCAMMERS

This guy's just wants to joke around with people , they ask's different price online when you go to talk in person they start's "no sorry the app dosent show's the other price but we will take care for you" 4.000 above the price basically THIEVES my recommendation do not ever go to this auto sallon they are all scammers

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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Shady business practice

Shady business practices. Porsche Taycan listed for $124k online. End up talking to someone and they told me the price is $144k with some “justification” to why the price is different. Enjoy sitting on this car for another several months.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Would not stop harassing me with calls after I repeatedly

Would not stop harassing me with calls after I repeatedly them I was no longer interested in the vehicle, and then eventually had bought another vehicle. Had to block them and even then got calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.