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Hendrick Toyota Concord

(1,665 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award

Reviews

(1,665 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota Concord from DealerRater.

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Great salesman

I really thought Jake Rau was a personable, and knowledgeable salesman. Knew his product and sticker prices and wasn’t the slightest bit pushy! Ringing endorsement from this customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dustin Is Fantastic

I arrived at Toyota Hendrick at 6:30pm, and was greeted by Dustin. This was my first buying experience and he made me feel very comfortable straight away. He listened to what I was looking for and was able to present me with 4 options. We narrowed it down to 2, and we went through every detail of both cars. No question I had was left unanswered. It was such an enjoyable experience, and Dustin was so friendly and easy going. Even when I was still there past closing time! He made sure I was 100% happy leaving Hendrink Toyota, and not without a snap of my new car of course! Ask for Dustin when you go, you won’t be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stress less buying experience

Brandon did an awesome job prepping the vehicle prior to my arrival. My initial contact was through a website after which he contacted me via email. No pressure- just a follow up to my inquiry. After he sent me a video introducing himself as well as the car I was intrigued. I already liked the car, now I liked my sales rep. Brandon did a great real life presentation with the car and I appreciate all the time he invested in closing the deal. He was awesome to work with as was the dealership. Highly recommend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Hendricks Toyota conord

The people at Hendrick were fantastic, they helped me with all my needs. Noel has been by far the most courteous knowledgeable, attentive, and professional sales rep I’ve had the pleasure of knowing. Thank you very much Hendricks Toyota of concord.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Above and beyond customer service

Jeremy Scott went above and beyond when I came in to do maintenance on my Toyota Camry , he was not only showed professionalism and knowledgeable, he recommended things I really needed instead just being an order taker , he really impressed me , and I have to tell you Hereny Scott did a wonderful job , employees like him is what every single company should have . Good job Jeremy and I hope you get a recognition from your superiors , keep doing the same job , thanks a lot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service

Service Team is amazing. Chip Gonion took excellent care of me. Work was completed in a timely manner. Will always use Hendrick for my vehicle servicing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service

Chip gonion.........chip is always ready to help keep my car in good working condition......a pleasure to work with .....always a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Buying our rav4

Shelly Rivera, Chris Catherwood, and Chris Herndon were all phenomenal in our car buying experience! All were attentive, compassionate, kind, and very good at what they do. I couldn’t have left the dealership with a better deal or a better experience! Kaitlyn Larson was also great in helping us pick out packages!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purely simple

From the time I walked in till the time I walked out I was treated to feel important and part of the family. Offered me several monthly payment options depending on warranty coverage levels and even adjusted them for my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

For people new in the US, the right dealer to be suggested

It's been a great experience since I first entered this place. The people here are so friendly and so is Noel. He is a great friend and a very good person who explained about the deal so very well. He took time in explaining and clarifying all our questions which lot of patience. Such attitude helps us want to suggest this place or dealer to all at my workplace and whoever wants to own a car. Its been an awesome pricing and awesome experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.