Reviews
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They was a misunderstanding in the phone number to call.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Friendly and courteous!
Anytime I go to this particular Ford for service, everyone is always professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Recall Serviced, Quick and Easy.
The experience was beyond what I was expecting. Everything was explained to me before hand, and an honest estimate of the time it would take to complete was given to me. To my surprise I was notified that my car was finished and entire hour EARLY! Based off my experience, I would recommend anyone Ford owner I know to come to you for service to their vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that our staff was able to go above and beyond your expectations and really help you out, Noah! We sincerely appreciate your business and hope to continue to serve you for many years to come. Safe travels!
Star Ford Dealership in Glendale, CA
Very friendly and professional people. My car was ready earlier than promised.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Robert! Please let us know if you have any additional questions about services you received and thank you again for choosing Star Ford Lincoln!
My 2008 Bullitt
After a years wait, the recalled driver side airbag finally arrived. I made an appointment for the airbag plus "The Works" multi point check up with all-synth oil change. In at 7:30. Ready for pickup at 4. Not too bad! Now waiting for the recalled passenger side airbag.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy to hear that we were able to help you, John! We look forward to your next visit!
annoying
Service was good and was timely. Only comment is that a bottle of gas additive was left to be used when the tank was filled - with the no cap tanks you cannot put the bottle neck into the gas opening as it will lock in place, the liquid will drain out onto the floor and the bottle cannot be removed without cutting it in pieces. It would have been helpful if someone had given a heads up on that.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Don, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Great Service Department
They have mechanics who know what they're doing and fix the problem right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Mary! If there is anything else we can do to assist you, please let us know! Take care, Mary!
Service appointment went well.
The service appointment was as expected. As far as I know, every thing is fine.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Love the new building and service!
I had a little accident with my 2015 MKc. We were going on vacation out of the country. Charlie Garcia was so kind and thoughtful. Since we would not be able to pick up the car, should it be ready before we got home, he kept it safe for us. That was a big load off our minds while traveling in another country. Star Lincoln even washed our car before returning it to me. Thank you for your attention to these details. ?
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your positive feedback! Please let us know if there's anything else we can do for you.
Great service,clean facility
I had oil changed on my Escape.It was fast,here was no waiting and I can recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to help however possible, George. It's good to hear our team is living up to the promise of providing fantastic service to our customers. Thanks for the positive feedback.