Reviews
Customer service is a joke to this dealership. Spend your...
Customer service is a joke to this dealership. Spend your money elsewhere. Trust me. If you’re buying a car, use your own financing. They’ll hold your cancellations hostage.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Annie, we apologize for any delay on the cancellation of your products. I am speaking with the Finance Director to see if there is any holdup on our side. Please remember that if there was a lien on the vehicle that the monies would go back to the lender. You are more than welcome to contact me, Adam Figueroa directly at 214-561-1832 if you have any questions or concerns. Best wishes.
Great dealership. Helpful in offering up several...
Great dealership. Helpful in offering up several different models, being attentive but not pushy, and then negotiating a reasonable price. The new service facility is outstanding — huge. Support after the sale has been quite good so far.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
billp, thank you for your kind words and endorsement of working with Stephen and Mike! Let us know when we may have the pleasure of assisting you next. Best wishes.
Buy here!! I was in search of a specific vehicle after...
Buy here!! I was in search of a specific vehicle after having my SUV totalled unexpectedly. The service here is top notch 😁 They were patient with me and let me test drive whatever I wanted. I never felt pressure for one second. It was a great upfront price & a seamless, open, honest buying experience. Everyone from sales to finance was great. The prices are very fair and they so everything they can to make the customer 100% happy with their purchase. Do yourself a favor and look here for your next vehicle. Service matters & Audi Dallas does it well! Thanks to Nicole and Elisabeth for showing me vehicles and Steven for sealing the deal. It was a pleasure!!! Steven is a seasoned pro. Ask for Frozen!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Aisha, we're sorry to hear that your SUV was totaled and glad to hear you were ok! Thank you for shopping with us and mentioning your experience with Stephen, Chase, Nicole and Elisabeth! We look forward to assisting you additionally when the opportunity arises. Thanks again!
We had a problem with our Q5 having creaking sounds in...
We had a problem with our Q5 having creaking sounds in the interior. It took three times in the shop as sometimes they can be hard to fix, but they kept at it and finally got it fixed. Thanks to Brandon and the rest of the team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the note and mention of your recent Q5 repair with Brandon. We appreciate your feedback. Let us know when we may assist you next. Thanks again!
Michael Mobley did a great job explaining how all the new...
Michael Mobley did a great job explaining how all the new technology in the 2020 Q3 worked and making the buying process as easy as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
bsmith, thank you for the kind words and mention of working with Michael on your Q3 purchase. We appreciate your endorsement and look forward to serving you additionally moving forward. Thanks again!
Service went as planned and car was ready went promised....
Service went as planned and car was ready went promised. The only issue is the dealership runs out of loaner cars. Should have more on hand.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your praise, derek.kerr! We appreciate your 5-stars and constructive feedback regarding the loan car shortage. We apologize that there wasn't one available during your visit. We encourage reservations for loan cars ahead of time to ensure availability. We look forward to serving you additionally moving forward. Best wishes!
stay away from this place. they sale crap cars. Piss poor...
stay away from this place. they sale crap cars. Piss poor service. They dont know what customer service is ab. bad bad bad bad place..
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
FarnorthDFW, we would love additional details regarding your negative experience and we invite you to contact us at social@AudiDallas.com with details including who you worked with, when and what happened so that we may look into the issues you note and see what we can do to make it right. We look forward to hearing from you additionally. Best wishes.
Well first off, loaner cars should be available to all customers. Was told it wad only for Audi car owners. Second, Your dealership belittled me so bad that since i didnt have a brand new 80,000dollar car i was no body. never in my life have i been treated this way. car has been there since october 30th.
Best Service in Dallas
I drive a TT- rs, and I’m kinda picky about it. Audi Dallas never disappoints. Andy and Isaac have taken care of my car perfectly every time. Audi parts for my car can be expensive, but the service is top notch. Today I was given a time estimate of 2 1/2 hours. Got the car to them at 7:00am, and at 9:30 exactly, she was ready. Top notch service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing praise, Sunderer! We appreciate your endorsement and mention of working with Isaac! See you next time! Best wishes.
Staff was very friendly and new who I was as by name for...
Staff was very friendly and new who I was as by name for my appointment time. Andy was very helpful. My salesman Mike Waldo was there and remembered who I was from when we bought the vehicle back in July. Great staff!!!!! From the greeter in the drive to the receptionist, outstanding job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevinelias78, thank you for sharing feedback regarding working with Andy and Mike! We appreciate your note and look forward to serving you additionally on future visits. Best wishes!
Audi Dallas always takes care of our needs! They are the...
Audi Dallas always takes care of our needs! They are the best dealership in the DFW area. Isaac always goes above and beyond for us!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Summer, thank you for the kind words and mention of working with Isaac! We appreciate your endorsement and look forward to future visits! Best wishes.