Sport Durst Chrysler Dodge Jeep Ram

Inept and incompetent Parts employee Eddie Invoice 132114k. Not only wasted my time on the phone but put the part in the wrong box to be overnight shipped. The box he placed the part in had hazardous placards which was not accurate to the part. The box then would require proper documentation if it did have hazardous components. Due to this the part is held at UPS Hazardous Handling department. The employee spent more time denying the box that was used or the details than transferring me to a manager when requested and or coming up with a solution to ship another part. Terrible customer service and terrible employee. What a waste of an hour of time. Never even sent proper shipment tracking information or a formal invoice.

First and probably my last interaction with the service department. Things started out well and my SA was awesome in communicating & letting me know what's happening. My SA is on leave and things have plummeted into a void of darkness and uncertainty. The net net is that the parts are on-site but I cannot get a firm ETA for repair. It seems I keep getting bumped in the queue perhaps because this is warranty work and pays less (I really do not know). Anyway, what started out as a reasonable exchange has now turned into the most ridiculous sequence of events. I was told should be ready the 13th maybe 14th to maybe the 17th/18th. The car was ready on the 19th. On a positive note, the work seems to be done well but time will tell if the error message comes back. If this dealer was closer, I might give them another shot however they are 30 miles from me so I'm not feeling it. The net net is that you are rolling the dice.

Mr Turner was great. He helped me find the perfect car for my traveling adventures!

Shopping Dodge CPO. Worked with Landon and everything was smooth. All promises kept, with no surprises. The staff was efficient & friendly and there was no handoff to any other associate. You deal with one person from beginning to end. I recomnend checking these folks out.

Do not let Russell sell you a vehicle he is not an honest sales man the customer service was horrible and I got screwed over.

I really don't know how they are receiving a 3.7 Rating. I give them a 0.0. I had an 8:30 a.m appt. arrived ontime on 3 separate occasions 1st time I was there were 10 customers ahead of me already. Technician was Kurt what an arrogant xxxxxx. Next time they told me there were 6 ahead of me and they probale wouldn't get to my vehicle that day. This last time appt at 08:30 on a Thursday morning it is now Monday they havent gotten to my car yet. I have a call in for return call fom Brian Nelson who is supposed to be over the Service Manager. Service mgr Brad promised me a call back by end of day last Friday still no call. I only came here because it is supposedly a Jeep specific issue. This is absolutely the worst Dealership I've ever dealt with. Kurt is horrible at his job, Brad gives nothing but lip service. Brian Nelson we'll see if he reaches out. They sale a car but obviously have no ASE mechanics to do the work. xxx organization.

Absolutely TERRIBLE experience !!!!! The worst dealership in the US!! Starts from managers and to a Sales people. I bought a car at the beginning of August and only yesterday (October 18) I got documents to registering my car. CHARLES PETTIFORD - Extremely useless and unresponsive and his assistant as well, I have no idea, how those people still have jobs, again, he is USELESS!!!!! NEVER can get through to anyone in that place. Managers don't give a sh..t about anything. HORRIBLE!! Do NOT GO THERE!!!!!!!!!!

All was pretty good with purchase but we asked for leather seats. Told they did not have OEM seats but they had this great subcontractor they use all the time. Said the seats would be identical to factory and have lifetime warranty. Two weeks now and all i hear is crickets. Once you leave the lot they don’t care anymore

We were visiting from out of state and had an issue with our Chrysler Pacifica and someone recommended Sports Durst. We had already researched the warning light and believed we needed a new auxiliary battery. After they ran the diagnostic test they determined we needed a new hood latch switch - so they ordered it and replaced it. On our way back home the warning comes on again - so we take the auxiliary battery out and have it tested and lo and behold - it was bad. We reached out to Sports Durst to ask them to reimburse us for the diagnostic test since it obviously was incorrect and no one had returned any calls we have made.

Service area has absurdly high prices for repairs/ parts, staff is rude, and they are indifferent as to when you get your car back. Parts department - they simply lied rather than do legwork to get price on parts. RUN to a different place, dealership or otherwise. Plenty of other places....