Reviews
Write a reviewGreat service Dept
I've purchased 6 vehicles form Crossroads, and one of the primary reasons I continue coming back to you is the service department. You guys are always awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location, Raymond. Exceptional deals and positive customer service come standard with the dealership.
Quick Lane @ Crossroads Ford - Cary, NC Review
Wait time is usually long, 45 minutes at least. Wait time is longer when State Inspections are conducted. I had no appointment. Waiting area is good. WiFi is available, also some computer stations. There is a TV which is usually tuned to some sports channel or DIY channel. Bottled water is also available. I have no issues with Quick Lane at Cross Roads Ford, Cary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service at Quick Stop
The Quick Stop is gear and I highly recommend it. Quality maintenance is almost a good enough reason to buy at Crossroads Ford. Some dealerships leave much to be desired. My only complaint from my last visit is that no tire rotation meant no break inspection. So, I had to ask for one before I could leave.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Robert! It's great to hear that we could be of such help!
Nicely done
Ford Escape - one of my free oil changed. Staff was very nice. Service was good as best as I could tell.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you - great service!
Shawn was incredibly helpful and got us where we needed to go on a myriad of issues. many Thanks! Steve Morton
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New Tires
I have 2012 Escape and everyone was very helpful and place new tires on my car,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car Purchase
David Vincent did a great job, this was one of the easiest car purchases I have done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Perfect place
My experience was excellent real professional and not puch to buy the rown car but the one a whant .
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! Feel free to stop by if you need any assistance in the future!
Excellent Service
The service is always professional and prompt. We never have to wait too long and we are always very pleased by the way our cars are taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Thank you for taking the time to share your feedback with us.
Great service
Seth and Ralph were very helpful in my car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Zachary, thank you for sharing your recent experience at Crossroads Ford. Do not hesitate to call if you need anything. Be safe on the road.