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Sandy Sansing Nissan

(450 reviews)

Reviews

(450 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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i believe the treat you like they would like to be treated

The staff is friendly and professional, they know their business, they love their job and the company they work for, they take pride in serving the customer

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Grace, thank you for taking the time to provide us with feedback regarding your recent sales experience. Our staff is always happy to assist in any way we can. Come back and see us!

Above and Beyond

We bought our third vehicle from Sandy Sansing. Logan was absolutely amazing! He went above and beyond to help make our experience the best yet! We upgraded from a 2010 Nissan Armada Platinum to a 2017 Nissan Armada Platinum and he took the time to show us all of the new features and made sure we were comfortable with everything. He worked hard to get us the best deal on our trade in and on our new vehicle. I wouldn’t want anyone else helping negotiate for us on such a large purchase! Very grateful for his knowledge, help, and great personality! We will definitely be back for a fourth vehicle and won’t use anyone except Logan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your awesome feedback and loyalty to the dealership. We're glad Logan was able to get you behind the wheel of an awesome new vehicle, perfect for your style and budget. We look forward to seeing you again!

They make everyone happy.

I'm EXTREMELY happy, knowledgeable, trustworthy and friendly. When I walk into the dealership I felt right at home with the help right away.. They answered all of the questions I had with ease and made me feel heard. I will come back to this dealer for my next truck in the future!! I could not have asked for better service than this. Michael Robertson was right to the point and fast to fix any problems. Thank you so much Ed Cutchins!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Edward, thank you for the kind words regarding Michael and your recent sales experience. We strive to make the car-buying process as easy and painless as possible, and we are so happy you have taken notice of this. We hope you're enjoying your new ride!

Wonderful Experience. Our salesman was Jason Lohmiller, he w

Our experience was the best at Sandy Sansing, our salesman Jason Lohmiller was there from start to finish, talked to us about everything. After everything was finalized he went over everything with us, any questions we had, he even programed our car for us. He didn't leave anything out. If you need a used or new car you need to go by Sandy Sansing & see Jason Lohmiller. YOU WON'T BE DISAPPOINTED. Customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kim, we appreciate the kind words regarding Jason and your recent sales experience. We are happy to have been able to get you behind the wheel of a vehicle perfect for your style and budget! We hope you come back and see us.

Great people!

My Sentra lease was over, and it was time to either buy it or turn it in. Josh Thomson was the salesman who worked with me. He was extremely knowledgeable, helpful, and patient in helping me sort through my options and come to a decision that best fit my situation. Alberto Garza in the finance department was excellent. I was having an issue with NMAC that Nissan customer service was not helpful with. Alberto went out of his way to get to the bottom of it for me. He also got me a good rate and set me up with a good warranty on my lease buyout. Josh and Alberto both went above and beyond to make sure I got what I needed. They are good people as well as professionals. Honorable mention to Dominic as well. Thanks guys, I really appreciate it. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

My Sentra lease was over, and it was time to either buy it or turn it in. Josh Thomson was the salesman who worked with me. He was extremely knowledgeable, helpful, and patient in helping me sort through my options and come to a decision that best fit my situation. Alberto Garza in the finance department was excellent. I was having an issue with NMAC that Nissan customer service was not helpful with. Alberto went out of his way to get to the bottom of it for me. He also got me a good rate and set me up with a good warranty on my lease buyout. Josh and Alberto both went above and beyond to make sure I got what I needed. They are good people as well as professionals. Honorable mention to Dominic as well. Thanks guys, I really appreciate it. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Marc, thank you so much for your kind words! We strive to make the car-buying process as seamless as possible, so we are glad you took notice of that. Come back and see us!

Midnight Rider

Just wanna say thanks to Sandy Sansing Nissan. And a special thanks to Jason, Jared and Casey. You guys have gone back and fourth with me to get me where I wanted to be. The knowledge you all possess in your products is outstanding, and the customer service? Outstanding to say the least. These guys really helped me through the biggest commitment I’ve ever made. They make you feel like family. They don’t come at ya with a lot of pressure either, and when you ask questions(I had a lot) they don’t get annoyed, or frustrated, or act like you’re wasting their time. They understand you’re spending a lot of money there. And they want you to be as happy as possible and feel comfortable with the results. If they had a ten star rating I would have given it because five just doesn’t do the justice. Go see them, have them help ya out. They’ll take care of you like your family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear that you had an awesome sales experience with us. We strive to make the car-buying as easy and painless as possible, so we are happy you took notice of that. We hope you are enjoying your new ride, come back and see us!

A gigantic disappointment.

I responded to an email sent by Sandy Sansing Nissan letting them know I would be paying off my current vehicle in the next six months and will be looking for another vehicle. They called me or texted no less than 5 times a day for a week which is fine. I stopped in on 2/7 to say hi and look around and was told to come back the next day. I returned on 2/8 and looked at several vehicles and the salesperson made several attempts at a deal but we could not agree on down payments. So I thanked him and went home. Around 7pm that night I received a call from this salesperson offering me the car I wanted, at the down payment I wanted, and at the monthly noted I wanted. I AGREED TO THIS DEAL on the phone. I was told he would prepare all paperwork and I was to return the next day and get my car. Got to the dealership on 2/9 at the appointed time and everyone was all smiles. I was paraded around and introduced to the the service and parts managers. Then we set down and I signed around 15-20 papers plus had the insurance changed from my current car to the new one....the salesman did that with me on the phone. Then the salesman returned saying he needed to switch the car to a less expensive one without light on the running boards....fine.....then he returned saying they would need $1500 more for the down payment. I still believe they should be required to sell me that car for the agreed to price. What ever happened to keeping your word? What ever happened to being honest? These people certainly ARE NOT. Will I buy a car here? NO, Will I recommend this dishonest dealership? xxxx no.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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Consumer response

Here is an update to the ridiculousness of this dealership....after all I have been through listed above...I continue to receive emails CONGRATULATING me on my brand new Nissan Versa!!!!! Honestly, how ridiculous can this get? NOT ONE MEMBER OF THIS SALES TEAM OR MANAGEMENT has reached out to me or apologized.

Best car buying experience ever!

Darry and I are thrilled with our new 2018 Rogue SL Platinum. Shane Miller made sure our buying experience was pleasant and pressure free. Shane went over all of the awesome features and made sure all questions were answered before we left the dealership. Bobby Wright, Finance, was very helpful explains all of the different packages. We will be coming back to Sandy Sansing Nissan for future purchases and will recommend all of our friends and family to also shop SSN. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you had an awesome car buying experience. We strive to make the car-buying process as easy and as painless as possible. On behalf of Shane, Bobby, and the dealership, we appreciate your kind words and business. We look forward to seeing you again!

Love my new Nissan!

Great team at Sandy Sansing Nissan! Choose Anna to help you find a car. She’s awesome! I never knew the Pathfinder was so spectacular!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

On behalf of Anna and the dealership, we appreciate your kind words and business. We hope you are enjoying your new Pathfinder!