Reviews
Kyle is the best.
Kyle is the best. He is professional and knowledgeable and caring. Could not ask for anyone better.
Kyle is the best.
Kyle is the best. He is professional and knowledgeable and caring. Could not ask for anyone better.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anthony was great.
Anthony was great. He was honest , no fluff, and offered first rate customer service efficiently.
Anthony was great.
Anthony was great. He was honest , no fluff, and offered first rate customer service efficiently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience no high pressure and spent the time
Great experience no high pressure and spent the time listening to my needs. Found 4 different trucks for me to choose from and then gave me a very fair price. From my salesman to the sales manager all were very professional and helpful.
Great experience no high pressure and spent the time
Great experience no high pressure and spent the time listening to my needs. Found 4 different trucks for me to choose from and then gave me a very fair price. From my salesman to the sales manager all were very professional and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My Service Advisor Kyle Heckathorn was great as usual,
My Service Advisor Kyle Heckathorn was great as usual, quoting estimates and providing updates on when the vehicle was progressing on its repair. The entire Service department is well run with all customer oriented individuals.
My Service Advisor Kyle Heckathorn was great as usual,
My Service Advisor Kyle Heckathorn was great as usual, quoting estimates and providing updates on when the vehicle was progressing on its repair. The entire Service department is well run with all customer oriented individuals.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service writer Kyle Heckathorn is an asset to your
My service writer Kyle Heckathorn is an asset to your organization. He always makes sure things are completed on time or earlier if possible. He is truly concerned with getting it fixed the first time.
My service writer Kyle Heckathorn is an asset to your
My service writer Kyle Heckathorn is an asset to your organization. He always makes sure things are completed on time or earlier if possible. He is truly concerned with getting it fixed the first time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We’re thrilled to hear about your positive experience with Kyle. His dedication to timely service and ensuring quality fixes truly makes a difference. We appreciate your feedback and are glad to have him on our team!
Joe Lovato is a real credit to this dealership He is
Joe Lovato is a real credit to this dealership He is Professional, Knowledgeable , and caring .
Joe Lovato is a real credit to this dealership He is
Joe Lovato is a real credit to this dealership He is Professional, Knowledgeable , and caring .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! We're thrilled to hear about your positive experience with Joe. His dedication to providing top-notch service truly shines through. We appreciate your feedback and look forward to serving you again!
Outstanding customer service- above and beyond I always
Outstanding customer service- above and beyond I always leave the dealership so Impressed with Anthony and the service
Outstanding customer service- above and beyond I always
Outstanding customer service- above and beyond I always leave the dealership so Impressed with Anthony and the service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the amazing feedback! We’re so glad to hear that Anthony always provides exceptional service and leaves a great impression. We truly value your continued trust and look forward to serving you again!
The people I worked with, Edgar Garcia and Mo Paracha
The people I worked with, Edgar Garcia and Mo Paracha were excellent and very helpful.
The people I worked with, Edgar Garcia and Mo Paracha
The people I worked with, Edgar Garcia and Mo Paracha were excellent and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're so glad to hear that Edgar and Mo provided excellent service and were helpful throughout your experience. We truly appreciate your feedback!
Definitely WOULDN'T RECOMMEND!
Definitely WOULDN'T RECOMMEND!!!!! 3/27 I contacted them about a car. ROB T. my salesman seemed genuine and straight up. We agreed 53,988 for the car and 18,500 for my trade in. I put the application in and got approved, once I got on the phone with the finance manager he told me the price and sent the paperwork which the price was for 55,988 which was higher than our agreement but I let that red flag go because they let me take advantage of 45 days no payment. I was VERY transparent with ROB and letting him know before the deal I was waiting on the title to my trade in to come in the mail which he was ok with. Fast forward a week I told him I was just going to the DMV to get a copy which I did and sent a picture to him so he knows I have it. That was on Monday which I didn't get a call back from him or the internet manager which I spoke to the following day. I followed up to see what's the issue with shipping my car when they charged a 6k "dealer assistance fee" to ship my car and pick up the trade in. I call again to speak with ROB T and was COMPLETELY RUDE and said "we selling the car to somebody else" and hangs the phone up on me. By this time I only had 26 more days before my first payment which is crazy and still NEVER got or even drove the car yet which again Rob told me days after signing the paperwork that Stellantis Financial was going to call me to verify things and for me to tell them " I already have the car in my possession" so the dealer can be paid for then he was gone ship my car. Not sure who's running the place there but I wouldn't recommend them DEFINITELY NOT ROB T. "They have 2 Rob's" it's 4/22 and I still haven't received my car or any information on what's the hold up, not to mention my first payment is due in 2 weeks for a car I never seen let alone drove before. BAD BUSINESS PRACTICES!!!!!
Definitely WOULDN'T RECOMMEND!
Definitely WOULDN'T RECOMMEND!!!!! 3/27 I contacted them about a car. ROB T. my salesman seemed genuine and straight up. We agreed 53,988 for the car and 18,500 for my trade in. I put the application in and got approved, once I got on the phone with the finance manager he told me the price and sent the paperwork which the price was for 55,988 which was higher than our agreement but I let that red flag go because they let me take advantage of 45 days no payment. I was VERY transparent with ROB and letting him know before the deal I was waiting on the title to my trade in to come in the mail which he was ok with. Fast forward a week I told him I was just going to the DMV to get a copy which I did and sent a picture to him so he knows I have it. That was on Monday which I didn't get a call back from him or the internet manager which I spoke to the following day. I followed up to see what's the issue with shipping my car when they charged a 6k "dealer assistance fee" to ship my car and pick up the trade in. I call again to speak with ROB T and was COMPLETELY RUDE and said "we selling the car to somebody else" and hangs the phone up on me. By this time I only had 26 more days before my first payment which is crazy and still NEVER got or even drove the car yet which again Rob told me days after signing the paperwork that Stellantis Financial was going to call me to verify things and for me to tell them " I already have the car in my possession" so the dealer can be paid for then he was gone ship my car. Not sure who's running the place there but I wouldn't recommend them DEFINITELY NOT ROB T. "They have 2 Rob's" it's 4/22 and I still haven't received my car or any information on what's the hold up, not to mention my first payment is due in 2 weeks for a car I never seen let alone drove before. BAD BUSINESS PRACTICES!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We understand how frustrating it must feel to be in your situation—especially when expectations were set and not followed through on in the way you anticipated. Your experience as described doesn’t reflect the level of service we aim to provide, and we recognize how disappointing this must be, especially when you've made every effort to keep communication clear and timely. We encourage you to reach out to our General Manager, Bryan Hrabe, who can take a closer look at your situation and work toward a resolution. You can reach him directly at bhrabe@vtaig.com.
Definitely WOULDN'T RECOMMEND!
Definitely WOULDN'T RECOMMEND!!!!! 3/27 I contacted them about a car. ROB T. my salesman seemed genuine and straight up. We agreed 53,988 for the car and 18,500 for my trade in. I put the application in and got approved, once I got on the phone with the finance manager he told me the price and sent the paperwork which the price was for 55,988 which was higher than our agreement but I let that red flag go because they let me take advantage of 45 days no payment. I was VERY transparent with ROB and letting him know before the deal I was waiting on the title to my trade in to come in the mail which he was ok with. Fast forward a week I told him I was just going to the DMV to get a copy which I did and sent a picture to him so he knows I have it. That was on Monday which I didn't get a call back from him or the internet manager which I spoke to the following day. I followed up to see what's the issue with shipping my car when they charged a 6k "dealer assistance fee" to ship my car and pick up the trade in. I call again to speak with ROB T and was COMPLETELY RUDE and said "we selling the car to somebody else" and hangs the phone up on me. By this time I only had 26 more days before my first payment which is crazy and still NEVER got or even drove the car yet which again Rob told me days after signing the paperwork that Stellantis Financial was going to call me to verify things and for me to tell them " I already have the car in my possession" so the dealer can be paid for then he was gone ship my car. Not sure who's running the place there but I wouldn't recommend them DEFINITELY NOT ROB T. "They have 2 Rob's" it's 4/22 and I still haven't received my car or any information on what's the hold up, not to mention my first payment is due in 2 weeks for a car I haven't seen let alone drove before. BAD BUSINESS PRACTICES!!!!!
Definitely WOULDN'T RECOMMEND!
Definitely WOULDN'T RECOMMEND!!!!! 3/27 I contacted them about a car. ROB T. my salesman seemed genuine and straight up. We agreed 53,988 for the car and 18,500 for my trade in. I put the application in and got approved, once I got on the phone with the finance manager he told me the price and sent the paperwork which the price was for 55,988 which was higher than our agreement but I let that red flag go because they let me take advantage of 45 days no payment. I was VERY transparent with ROB and letting him know before the deal I was waiting on the title to my trade in to come in the mail which he was ok with. Fast forward a week I told him I was just going to the DMV to get a copy which I did and sent a picture to him so he knows I have it. That was on Monday which I didn't get a call back from him or the internet manager which I spoke to the following day. I followed up to see what's the issue with shipping my car when they charged a 6k "dealer assistance fee" to ship my car and pick up the trade in. I call again to speak with ROB T and was COMPLETELY RUDE and said "we selling the car to somebody else" and hangs the phone up on me. By this time I only had 26 more days before my first payment which is crazy and still NEVER got or even drove the car yet which again Rob told me days after signing the paperwork that Stellantis Financial was going to call me to verify things and for me to tell them " I already have the car in my possession" so the dealer can be paid for then he was gone ship my car. Not sure who's running the place there but I wouldn't recommend them DEFINITELY NOT ROB T. "They have 2 Rob's" it's 4/22 and I still haven't received my car or any information on what's the hold up, not to mention my first payment is due in 2 weeks for a car I haven't seen let alone drove before. BAD BUSINESS PRACTICES!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand how frustrating it must feel to be in your situation—especially when expectations were set and not followed through on in the way you anticipated. Your experience as described doesn’t reflect the level of service we aim to provide, and we recognize how disappointing this must be, especially when you've made every effort to keep communication clear and timely. We encourage you to reach out to our General Manager, Bryan Hrabe, who can take a closer look at your situation and work toward a resolution. You can reach him directly at bhrabe@vtaig.com.