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Ourisman Chantilly Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (268 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 9:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–9:00pm
Wednesday 9:00am–9:00pm 7:00am–9:00pm
Thursday 9:00am–9:00pm 7:00am–9:00pm
Friday 9:00am–9:00pm 7:00am–9:00pm
Saturday 9:00am–9:00pm 8:00am–6:00pm
Sunday 11:00am–5:00pm Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Chantilly Toyota from DealerRater.

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Service review....

Patrick Cadima is an excellent service representative. Very professional and friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Keeping my Car Going

Good service. Jose is very friendly and professional. My car is running smoothly and that is the bottom line.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer

Quality and professional sevice! The service rep was outsiding in addressing my service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional Service

I brought my car in for the 20K maintenance, the facility has been renovated recently and is well maintained and managed. The dealership provided free coffee and doughnuts for guests who wait for their cars to be taken care of. The waiting area are neat and cleaned. The Ourisman employees are going to the extra mile to offer good service. I'd recommend this dealer for folks who want to buy a new car or have their car serviced/repaired, especiallty Stacy King, the assistant service manager who took care of my car. For folks who want to get a new car, this dealer has a large stock of new car you can select.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Reliable service, greeting upon arrival; service department took care of my problem. Service manager was very helpful.. I recommend this service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sumit

Courteous and efficient service. Very hospitable waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Changes

I appreciated the attention to detail impressed by service manager Ray C. I waited for my car as it was being service and Ray kept me informed all during the process. He explained all the findings and I was on my way. I highly recommend this service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Sienna 2011

I really thank Sean G. and Mike H. for the amazing customer service. They help right from the beginning until the end. They explain perfect what is going on and what options we have. Honestly I like to g there because of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Toyota Sienna buying process

The buying process was memorable. The Ourisman team was excellent and helped me choose the right vehicle and smooth buying process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service!

All in all, it was a great buying and service experience. I would recommend again to my coworkers and peers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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