Coughlin Chillicothe

Did 10,000 miles service; over-all inspection. Everything turned out satisfactory. The time for the service was average. I will continue to bring my inspection services back to the dealership.

Avoid. My letter to Coughlin's Chillicothe office: I recently purchase a 2011 Jeep Grand Cherokee from your Chillicothe office. Not less than a week later, the Jeep would not start. AAA came to my house and told me that the battery was completely dead and unusable. AAA then towed it to a local dealership, who told me the same thing about the battery, noting that it appeared to be the original battery from 2011. I missed work because of this. Earlier today, the local dealership informed me that your office said that it will not reimburse for the replacement battery under the 30 day purchase warranty I received with the Jeep. Now, I understand that batteries are considered “normal wear and tear,” but based on what both the local dealership and AAA said about the battery (it was the original from 2011 and completely dead), it seems reasonable that your office knew or should have known that the battery was close to dead when it was sold to me, especially considering the Jeep's limited use over the past several years. The alternative seems unlikely. At the very least, I would think as a matter of due diligence and good business practice that your office would have confirmed the battery was in good working order before allowing me to drive off the lot, as opposed to merely recharging it as a temporary fix. As a matter of good business, your office's policies, and/or the 30 day warranty, I urge you to reconsider covering the cost of the replacement battery and installation (approximately $330). Please respond at your earliest convenience. Response from sales manager: I am sorry this happened unfortunately there is nothing we can do the battery is not covered under the 30 day warranty.

Had a great experience with Coughlin and salesperson, Aaron Remy. We were actually just browsing, but ended up buying a pre-owned vehicle that by all counts, was a fantastic deal. Painless process with a no pressure staff.

I went into Coughlin for an oil change and service, the treatment and service we got was very first class. The service people was very good. They are an asset to your dealership.

We were very pleased with all the staff in general. Very friendly competent and low pressure. We will certainly keep Coughlin Chevrolet Buick GMC of Chillicothe in mind for future vehicle purchases.

This is my second new vehicle purchase from Coughlin’s, at both times I received a very fair deal and they have been the only people who have serviced both vehicles, their service has always exceeded my expectations to include the “little “ extras such as a courtesy car wash and followup. My daughter has also purchased a new vehicle there as well as several of my veteran friends, myself, as well as my daughter and friends will go no where else!!

Aaron Remy was very helpful in helping us select a new Buick Encore. No pressure sale tactics and was very informative to all our questions. This is the first Buick and first purchase at Coughlin.

Made my car buying very informative and no pressure sale tactics from all the staff at Coughlin Chillicothe . First time buyer at this dealership. They were very helpful in finding the exact Buick Encore I wanted.

I have bought 3 vehicles from Joey Davis in the past 6 months and all have been smooth transactions. He's honest, up-front and cares about his customers - that's why I will look to Joey again the next time I'm looking for a new/used vehicle. Great experience!

Car returned from service was a wonderful surprise!!! Clean as can be with new wiper and air filters throughout what a difference, this dealership really delivers