Reviews
The people at Luther Brookdale Mazda remember their...
The people at Luther Brookdale Mazda remember their customers and treat as friends. They are never too busy to answer any questions you may have and they take the time to listen to your concerns.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service since 2000 for my Eclipse.
I bought my Eclipse in April 2000. I have had nothing but excellent service from day one. Everything has been completed on time, at the quoted price, and right the first time. I will definitely look at buying from this dealership again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great buying experience on new 2014 Mazda 6
I had an excellent purchasing experience with the good folks at Brookdale Mazda the week of 3/25/2013, including Chad Walczak in new car sales, Dan Nelson in finance, and General Manager Gary Peterson. These three gentlemen were friendly, informative, efficient and made the entire experience a painless, low key affair. This wasn't the first time I've purchased from Brookdale Mazda and it won't be my last due solely to these three guys. Chad was able to get me into a vehicle I didn't think I could afford (2014 Mazda 6 Touring) all the while maintaining my original budget with some creative alternatives based on an old used car trade-in I had. Chad's knowledge of the product and love of working with people (and cars) showed, and there were no high pressure tactics involved (how refreshing)! Gary's small town roots and friendly manner and sense of humor made me feel right at home and we shared a few laughs together. Dan in finance was a "good guy next door" kind of neighborly guy who made the whole contractual paperwork process short and painless (under an hour) with no high pressure "close the sale" tactics or add-on recommendations whatsoever (although he detailed various options for me at my request)! He even double checked the final numbers for me without me asking him to. It was like these guys threw away the traditional "how to run a dealership" book and actually decided to cater to the needs of their customers, what a refreshing concept. They genuinely worked great together as a team (one could tell they'd been together for a while) and worked hard to earn and keep my business. All were car enthusiasts too, which was important to me. This dealership was a bit out of the way for me but it was worth driving the extra 15 miles or so just to deal with what felt like a small town community dealership in the middle of a large city. Post sale add-ons are good too, what with the free oil changes and gas and car wash discounts. Kudos to these three guys for a job truly well done in an industry rife with a reputation for high pressure sales tactics. This experience was as "low pressure" and fun as the car buying experience should and can be these days. Last, their service department has a ton of experience and is one of the best Mazda service departments in the upper midwest based on my own experiences and from what I've heard elsewhere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service manager to work with.
GM of luther is great guy to work with, also service manager will listen to you and get your problem fixed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had an excellent purchasing experience with the good...
I had an excellent purchasing experience with the good folks at Brookdale Mazda the week of 3/25/2013, including Chad Walczak in new car sales, Dan Nelson in finance, and General Manager Gary Peterson. These three gentlemen were friendly, informative, efficient and made the entire experience a painless, low key affair. This wasn't the first time I've purchased from Brookdale Mazda and it won't be my last due solely to these three guys. Chad was able to get me into a vehicle I didn't think I could afford (2014 Mazda 6 Touring) all the while maintaining my original budget with some creative alternatives based on an old used car trade-in I had. Chad's knowledge of the product and love of working with people (and cars) showed, and there were no high pressure tactics involved (how refreshing)! Gary's small town roots and friendly manner and sense of humor made me feel right at home and we shared a few laughs together. Dan in finance was a "good guy next door" kind of neighborly guy who made the whole contractual paperwork process short and painless (under an hour) with no high pressure "close the sale" tactics or add-on recommendations whatsoever (although he detailed various options for me at my request)! He even double checked the final numbers for me without me asking him to. It was like these guys threw away the traditional "how to run a dealership" book and actually decided to cater to the needs of their customers, what a refreshing concept. They genuinely worked great together as a team (one could tell they'd been together for a while) and worked hard to earn and keep my business. All were car enthusiasts too, which was important to me. This dealership was a bit out of the way for me but it was worth driving the extra 15 miles or so just to deal with what felt like a small town community dealership in the middle of a large city. Post sale add-ons are good too, what with the free oil changes and gas and car wash discounts. Kudos to these three guys for a job truly well done in an industry rife with a reputation for high pressure sales tactics. This experience was as "low pressure" and fun as the car buying experience should and can be these days. Last, their service department has a ton of experience and is one of the best Mazda service departments in the upper midwest based on my own experiences and from what I've heard elsewhere.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone I met was very friendly and sincere. Great...
Everyone I met was very friendly and sincere. Great service from all! I love my new Mazda CX-7. It's the perfect vehicle for me. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience at Luther Brookdale Mazda...
I had a great experience at Luther Brookdale Mazda Mitsubishi, in my quest to replace my 2011 Mazda3 with a 2013 Mazda's CX-5. I had researched both the value of my trade-in and that of the CX-5 ahead of visiting any dealership. My first instinct was to go back to the dealership where I purchased my Mazda3 less than 2 years ago. I had been a faithful customer, servicing my car every 5,000 miles in their service department, but when they gave such a low-ball offer on my trade, I decided it was time to look elsewhere. Bye bye Morrie's. Hello Luther. I had never been to Luther Brookdale Mazda Mitsubishi as it isn’t on my beaten path, however they made it well worth my while by exceeding my expectations. Not only did they give me a great price on my trade, they were also good to work with in my quest to purchase a new CX-5. Eric Palmer had responded to my e-mail inquiry by contrasting the 2013 vs. 2014 models he had on the lot. I selected the one that best fit my needs and he had the car warmed up and ready to test drive when I arrived on that cold Saturday morning. He was great to work with. No high-pressure sales, just extremely informative about his product which helped me finalize my purchase decision. I value the experience I had at Luther Brookdale Mazda Mitsubishi and would highly recommend them. They are a no frills dealership, but more importantly they earned my trust. Don’t let anyone offer you less than your trade is worth. Luther plays fair!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
I had a great experience at Luther Brookdale Mazda Mitsubishi, in my quest to replace my 2011 Mazda3 with a 2013 Mazda's CX-5. I had researched both the value of my trade-in and that of the CX-5 ahead of visiting any dealership. My first instinct was to go back to the dealership where I purchased my Mazda3 less than 2 years ago. I had been a faithful customer, servicing my car every 5,000 miles in their service department, but when they gave such a low-ball offer on my trade, I decided it was time to look elsewhere. Bye bye Morrie's. Hello Luther. I had never been to Luther Brookdale Mazda Mitsubishi as it isn?t on my beaten path, however they made it well worth my while by exceeding my expectations. Not only did they give me a great price on my trade, they were also good to work with in my quest to purchase a new CX-5. Eric Palmer had responded to my e-mail inquiry by contrasting the 2013 vs. 2014 models he had on the lot. I selected the one that best fit my needs and he had the car warmed up and ready to test drive when I arrived on that cold Saturday morning. He was great to work with. No high-pressure sales, just extremely informative about his product which helped me finalize my purchase decision. I value the experience I had at Luther Brookdale Mazda Mitsubishi and would highly recommend them. They are a no frills dealership, but more importantly they earned my trust. Don?t let anyone offer you less than your trade is worth. Luther plays fair!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chad went above and beyond to get me into a vehicle when...
Chad went above and beyond to get me into a vehicle when my options looked slim to none. I've purchased many cars from a dealership before, but never have I gained so much knowledge of the car buying process. I will recommend Chad to all of my friends and I will be coming back to purchase my vehicles from him from here on out. He was amazing, and didn't act like most salesmen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience I've ever had at a dealership!
Chad went above and beyond to get me into a vehicle when my options looked slim to none. I've purchased many cars from a dealership before, but never have I gained so much knowledge of the car buying process. I will recommend Chad to all of my friends and I will be coming back to purchase my vehicles from him from here on out. He was amazing, and didn't act like most salesmen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase