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DARCARS Toyota Frederick

(1,618 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–8:00pm
Saturday 9:00am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 12 awards
2020 state dealer award 2019 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (301) 798-6047 (301) 798-6047
Used (301) 798-6043 (301) 798-6043
Service (888) 718-8987 (888) 718-8987

Reviews

(1,618 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Toyota Frederick from DealerRater.

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Darcars Toyota of Frederick is by far the best dealership...

Darcars Toyota of Frederick is by far the best dealership I have ever had the pleasure of working with. The staff is always extremely friendly and willing to help irregardless if you are the customer assigned to them. The service department is speedy with their work and thorough with their explanations regarding the needs of your vehicle. I would definitely recommend this dealership to anyone interested in purchasing, leasing, or servicing a Toyota vehicle! Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Absolutely outstanding service! Kent Swanson is...

Absolutely outstanding service! Kent Swanson is relatively new to the dealership, but I have no doubt that he'll go far with the company. He treated me with utmost respect and honesty, and never made me feel as if I was being pressured to buy something I didn't want. Furthermore, he went out of his way to research different cars that might fit my needs, and kept in contact with me throughout every step of the process. Jim Higgins, the finance director, was both professional and pleasant, making sure I understood everything before I made any decisions, and I always felt as if he valued my input. Overall, I can't recommend Darcars of Frederick highly enough!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Darcars was recommended by a neighbor of mine because was...

Darcars was recommended by a neighbor of mine because was unhappy with my last service center. I called to set up an appointment for a fluid leak and they were able to get me right in. Upon arrived I was greeted right away by Andy who I had spoken with. I was susprised even though I didnt own a toyota he was more then happy to address my service needs. Andy was very informative with explantion of service needed. I will be shopping for a new vehicle soon and will shop there first because of the great service I recieved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

This is our second new car purchase through Darcars...

This is our second new car purchase through Darcars Frederick Toyota and both with their outstanding salesman Josh Gillions. Very easy to work with, he was extremely friendly and completely reliable. I would strongly encourage customers to ask for him. He made the whole car buying experience pain free. Ken and Sue Johnston

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Here we go Josh again! KJohns4456-THANK YOU!!!!! Regards, Jason Waltrup General Manager

I recently purchased a new Tacoma from Darcars,...

I recently purchased a new Tacoma from Darcars, Frederick. Salesman Chris Santiagao was a true pleasure to work with. Professional, personable and knowledgeable, Chris was the definition of customer-friendly. Made a great deal within an hour and I couldn't have asked for a better experience. I'm now a "customer for life".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Josh Gillions provided a wonderful car buying experience....

Josh Gillions provided a wonderful car buying experience. He made sure I was happy with the vehicle, the price, the financing, trade-in value for my old car, and with Toyota overall. Josh really cares about his customers and that compassion does not stop after you buy the vehicle. After I purchased the car, I had some questions about the car payments, and stopped by the dealership. Josh stopped what he was doing and came over to help me with my questions. To me, that is customer service at its best, and Josh Gillions is a perfect role model for other salesmen to follow when it comes to customer service and the buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kenny Rogers provided me with great service. He was very...

Kenny Rogers provided me with great service. He was very hospitable, the service was quick and was done in a quality way. The cost of the service was a great value. The service center itself seemed very clean and well organized. I was taken care of from the time I walked in the door until I was on my way. I was even offered shuttle service if I needed it. I would highly recommend anyone that needs service done on their car to go see Kenny at Darcar Toyota in Frederick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Kenny! Jalang, thank thank you for the opportunity to serve you and hope to see you again in the future! Regards, Jason Waltrup General Manager

I have three cars from DARCARS of Frederick. The service...

I have three cars from DARCARS of Frederick. The service has always been exceptional. I choose to go to DARCARS over all other dealerships. Kenny Rogers has assisted me on many occasions. He has a great disposition and is very helpful. It's a pleasure doing business with DARCARS of Frederick and Kenny. Job well done DARCARS of Frederick!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bigkahuna92 that is fantactic. We love to hear from our satisfied customers..... Thank you Jason Waltrup General Manager

This is my 2 new car the i purchased from this...

This is my 2 new car the i purchased from this dealership. And it is always a pleasure to deal with them and the staff.I will tell my friends about the service that I recived and also about the fine trement from the sales people.I will always look to this dealer for my service and the next time that i buy a car i will look forward to the next one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Josh again! Wow-and thank you Alton Smith Jr.!!!! Lets us know if we can ever be of further help! Jason Waltrup General Manager

The entire transaction was very pleasent. Daniel was very...

The entire transaction was very pleasent. Daniel was very patient with me, knowledgable about the Toyota product and very clear about the service and warranty procedures. As Daniel introduced me to the parts and service departments each member was polite and gave us their undivided attention, it was clear to me that the whole Darcars organization works well together as a team. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Mr Semuskie, Hopefully you are doing well and enjoying your new Corolla! Daniel great job! Thank you, Jason Waltrup