Mercedes-Benz of Grapevine

Val was absolutely amazing! It all started with a simple phone call. I reached out to Mercedes Benz of Grapevine as well as another Mercedes dealership to inquire about an extended warranty on our current E450. The other dealership never got back to me, but Val did. That single returned call made all the difference. Because of Val, we ended up leasing a brand new GLC. From the very beginning, Val was incredibly personable. Talking to her felt more like chatting with a friend than dealing with a salesperson, which is a huge plus for me. I really cannot stand pushy sales tactics, and Val was the complete opposite — genuine, knowledgeable, and easy to work with. She has absolutely earned our business moving forward. Peter was also kind and approachable, and together they made the entire process smooth and enjoyable. On top of that, we received an incredible lease deal. From now on, I will be recommending Val to anyone considering a Mercedes, and I would not hesitate to send them to Mercedes Benz of Grapevine.

Marco is knowledgeable, accommodating.and always eager to help when future questions or needs arise.

Nice facility but the Service check in and picking up the car was a circus. Too many cars not enough people. Need more service lanes and people.

My wife and I had the pleasure to meet and work with Marco Lopez at MB Grapevine. Marco was patient and very knowledgeable as my wife looked at various models before settling on a GLE450e. Marco represented MB and MB Grapevine professionally and at a casual, comfortable pace. I trust that my wife’s new car will prove to be a solid and lasting choice. Post purchase, Marco has followed up and thus answered every question that we had. Thank you Marco!

The dealership was very pretty, but not the most comfortable. What shined was Tom. Excellent customer service from top to bottom. So good that I would absolutely recommend to friends and family that they speak with him if they are at all interested in Mercedes.

Everyone at the dealership is so kind and welcoming. They make you feel at home and do not pressure you. Beaux Benson was incredibly patient, knowledgeable, and helped me find the perfect vehicle. His goal was for us to be 100% happy and to leave with exactly what we wanted. I felt no pressure and left feeling very happy and confident in my purchase. I will be a lifelong customer. Highly recommend!

I'm a repeat customer of MB Grapevine. Purchased my second vehicle in just under 2 years from Marco. And outstanding experience from start to finish as always. Marco is hands down the best salesperson I've ever interacted with. He makes the whole process easy, laid back and very informative. His customer service along with the entire crew at this location is second to none. He lays out several different options and methods to get you into the perfect vehicle that fits your needs. All in a very professional, super friendly and no pressure manner. Marco went above and beyond in helping me pull off surprising my wife with her new GLC 350e. He has earned lifetime customers from my wife and I. Always a pleasure and will return once again down the line.

Mercedes of Grapevine has been great to us. We've been using them for more than 5 years and will continue to use them. Orlando has been our advisor for years and every time we are in need of anything he’s always there to help.

The customer service is what sold me. I loved the car but I loved how knowledgeable and kind Orlando was. He checked in with me but was not pushy and I really appreciated that.

Marco Lopez and the entire Mercedes-Benz team made my GLS450 purchase truly exceptional. Marco was attentive, professional, and went above and beyond to ensure a smooth and stress-free buying experience. From start to finish, I felt valued as a customer, and the dealership exceeded every expectation. I highly recommend Marco and this dealership to anyone looking for outstanding service and a seamless car buying process.