Reviews
Nice facility but the Service check in and picking up the
Nice facility but the Service check in and picking up the car was a circus. Too many cars not enough people. Need more service lanes and people.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your honest feedback. We’re sorry your service visit felt hectic, and we appreciate you sharing these concerns. Your input helps us improve, and we’re committed to making your next visit smoother and more efficient.
The dealership was very pretty, but not the most
The dealership was very pretty, but not the most comfortable. What shined was Tom. Excellent customer service from top to bottom. So good that I would absolutely recommend to friends and family that they speak with him if they are at all interested in Mercedes.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We’re delighted to hear Tom provided excellent customer service and made such a positive impression. We’ll be sure to share your kind words with him, and we truly appreciate your recommendation to friends and family.
I am forever a customer of Mercedes Benz of Grapevine.
I am forever a customer of Mercedes Benz of Grapevine. From Tom Lim, to Peter C. these guys ALWAYS go above and beyond, and make magic happen! The customer service given is second to none!!! From the moment you arrive, start to finish, driving away in a new vehicle, I felt like I was working with family. Grateful to everyone there, and I'll see you guys again for sure!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback and loyalty! We’re thrilled to hear that Tom, Peter, and our entire team made your experience feel seamless and welcoming from start to finish. It means a lot that you feel like family with us, and we look forward to seeing you again at Mercedes-Benz of Grapevine.
Tom was great to work with and I would certainly do
Tom was great to work with and I would certainly do business with him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We’re delighted to hear that Tom made your experience so positive, and we look forward to welcoming you back to work with him again at Mercedes-Benz of Grapevine.
The buying experience was exceptional from the very first
The buying experience was exceptional from the very first interaction all the way through to vehicle pickup. Tom went above and beyond—he was incredibly dedicated, guiding me through every step of the process and ensuring the sale was completed smoothly and professionally. Despite the distance between Houston and the dealership near Dallas, Tom made everything seamless and stress-free
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We're thrilled to hear that Tom provided such a seamless and professional experience from start to finish. His dedication to delivering exceptional service—no matter the distance—is something we take great pride in. Congratulations on your new vehicle, and thank you for choosing Mercedes-Benz of Grapevine!
We have worked with Tom Lim for our last 2 Mercedes
We have worked with Tom Lim for our last 2 Mercedes purchases. He is very knowledgeable, professional, and a pleasure to deal with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust and kind words! We’re thrilled to hear that Tom has made your Mercedes-Benz experiences smooth and enjoyable. His professionalism and product knowledge truly set the tone for exceptional service. We appreciate your loyalty and look forward to supporting you again in the future!
Exceptional experience!
Exceptional experience! This is the second time I’ve bought a vehicle from this dealership. Both times my salesperson was friendly, knowledgeable and willing to work within my parameters.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued trust in Mercedes-Benz of Grapevine! We're thrilled to hear both of your experiences have been exceptional. It’s always our goal to provide friendly, knowledgeable service tailored to your needs. We look forward to welcoming you back next time!
Ive been coming to this dealership since 2022 and the
Ive been coming to this dealership since 2022 and the service here had been wonderful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for being a loyal client since 2022! We're grateful for your continued trust and so glad to hear the service has been wonderful. We look forward to serving you for many more visits to come!
Tom Lim was extremely Professional.
Tom Lim was extremely Professional. Attention to detail with amazing customer service. Great experience! Awesome
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're delighted to hear that Tom provided such a professional and detail-oriented experience. His commitment to outstanding customer service truly reflects the standard we strive for at Mercedes-Benz of Grapevine. We appreciate your feedback and hope you enjoy every mile in your new vehicle!
Tom was amazing.
Tom was amazing. Made the whole process so easy. I was out of town in a different state and he was able to get me paperwork and have the car delivered so I wouldn’t come home and be without transport. Best buying experience ever. Cal, the sales manager was phenomenal. And Chris, thank you for driving two hours in the hot Texas sun and traffic to make sure I had my vehicle. Tom thank you so much for best buying experience ever.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the incredible feedback! We're thrilled to hear that Tom, Cal, and Chris made your out-of-state purchase seamless and stress-free. Going the extra mile—literally—is what our team is all about, and we’re so glad you had such a smooth and thoughtful experience from start to finish. Enjoy your new vehicle, and thank you for choosing Mercedes-Benz of Grapevine!