Reviews
Great service!
Great service! Friendly and knowledgeable staff. They always take good care of my vehicle and the scheduling is always easy
Great service!
Great service! Friendly and knowledgeable staff. They always take good care of my vehicle and the scheduling is always easy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Stoneham Ford, we look forward to having you as a valued customer for many years to come!
I was there early.
I was there early. They came right out on time. Asked what service I wanted. Completed the job in a timely manner. Check out/payment was quick and efficient
I was there early.
I was there early. They came right out on time. Asked what service I wanted. Completed the job in a timely manner. Check out/payment was quick and efficient
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Stoneham Ford, we look forward to having you as a valued customer for many years to come!
Good communication and trying to resolve warranted issue,
Good communication and trying to resolve warranted issue, as well as assisting w transportation related to repairs.
Good communication and trying to resolve warranted issue,
Good communication and trying to resolve warranted issue, as well as assisting w transportation related to repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Stoneham Ford, we look forward to having you as a valued customer for many years to come!
Doug P and Mike are great Easy to talk with and answered
Doug P and Mike are great Easy to talk with and answered all my questions No pressure sales
Doug P and Mike are great Easy to talk with and answered
Doug P and Mike are great Easy to talk with and answered all my questions No pressure sales
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Stoneham Ford!
Billy was great answered all my questions The van was
Billy was great answered all my questions The van was ready when promised Nothing but professional
Billy was great answered all my questions The van was
Billy was great answered all my questions The van was ready when promised Nothing but professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Stoneham Ford. We appreciate your business and hope to see you again soon!
The guys at customer service were very helpful and always
The guys at customer service were very helpful and always very polite!! It's always a pleasure to come to Stoneham Ford!!!!
The guys at customer service were very helpful and always
The guys at customer service were very helpful and always very polite!! It's always a pleasure to come to Stoneham Ford!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Professional, polite speedy, great
Professional, polite speedy, great coffee,knowledgeable,survey too long, no need, great dealership nice people
Professional, polite speedy, great
Professional, polite speedy, great coffee,knowledgeable,survey too long, no need, great dealership nice people
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Stoneham Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
That they were good and did a good job .
That they were good and did a good job . They explained to me that everything looked good.
That they were good and did a good job .
That they were good and did a good job . They explained to me that everything looked good.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Stoneham Ford. We appreciate your business and hope to see you again soon!
Waited over an hr for “quick” lane oil change.
Waited over an hr for “quick” lane oil change. I was second in line when I pulled in. Also had a recall on my truck (which I bought there. They said it was at least 2 -3 weeks before I could bring it in. Called Bonnell Ford they sidthey did it the next day.
Waited over an hr for “quick” lane oil change.
Waited over an hr for “quick” lane oil change. I was second in line when I pulled in. Also had a recall on my truck (which I bought there. They said it was at least 2 -3 weeks before I could bring it in. Called Bonnell Ford they sidthey did it the next day.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here, Dan. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Excellent responsiveness, courtesy and quality of work
Excellent responsiveness, courtesy and quality of work performed. Why do I have to write 15 words when I’m doing you a favor
Excellent responsiveness, courtesy and quality of work
Excellent responsiveness, courtesy and quality of work performed. Why do I have to write 15 words when I’m doing you a favor
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Stoneham Ford.