Car Pros Kia Glendale

We have a Carnival and brought it in for service before the 1 yr mark for a regular oil change. While there, we also asked for them to look at our rear displays since they stopped working. After a couple of weeks of parts and repairs, we received our vehicle back and noticed that there were grease marks on the interior of our car and there was a panel in the trunk that was popping out and loose. We took the car back for the dealer as we did not create the marks or mess with any panels on the inside of the car and have the service dept correct it. A couple weeks later we noticed that the key wheel lock on one of the tires was missing. As this is a HUGE safety hazard, we had to bring the car back to the dealership and were welcomed with blame and no accountability. Mind you, we live about 45 mins away from the dealership and have to wait 3 sometimes 4 hours for service to be done. If this was our mistake, we would not be taking time off of work to have this all corrected, but no, the service dept claimed that they were not at fault and never touched our tires or put grease marks on the inside of our car. Even though the car was at the dealership for weeks with multiple mechanics and service people going in and out of our car, they are blaming us. I agree with everyone else, DO NOT COME HERE TO GET SERVICED. You will just be served with frustration and a headache. It's not worth your time or money and the communication isn't the greatest. I had to constantly nudge for an update on my car. It makes me sad that we bought from here. I love the car, but do not like this place.

Do not get your car service here go to Van Nuys . Horrible Customer service!!! They dint explain to me what was serviced. Waited 3hrs for an oil change

Terrible customer service and completely unprofessional staff. Employees look miserable as if they hate their job. Take your business to other dealerships where you are valued and welcomed.

The customer service was great and they had quite a bit of inventory on the lot. Everyone we encountered was friendly and were happy to help without being to pushy or pressuring us to buy a vehicle. The finance person was also willing to work with us on lowering the monthly payments without having to sacrifice the 10 year warranty and 4 “free” oil changes per year. I would highly recommend this location if you are looking to buy a Kia.

I bought my 2019 Kia Sorento from the dealer about 1 1/2 years ago. Unfortunately, recently the oil was evaporating due to a known defect in the CDI engine design. When I went t o the service department I was introduced to Service Manager Greg Saakyan. He told me he was aware of the symptoms of this situations, asked me several qualifying questions. He told me he would need to keep the car for about a week to have the mechanics make a final assessment, and if they found the car to have the known defect, they would need to have a manufacture's mechanic inspect the car. I was so so impressed with Greg, everything that he committed to do, he did it, and kept me informed of the process via texts and phone calls. As expected, the result of the analysis was that the entire engine needed to be replaced. Greg arranged for a loaner car for the next week while they received and replaced the engine. Since the car was still under warranty, all of the work was completed at no cost to me. I have been driving the car with the new engine for a week, and it is running perfectly. Additionally, Greg and I are working together to schedule some preventative maintenance items in the near future. I am so grateful for how he handled the entire process, as well as the assistance provided by the other members of the service team.

Don't ever buy from them. Thwy are scammers and disrespectful. Their mark up is atrocious.

My Kia need major repairs. I received outstanding customer service from this team, particulalry Andy, who handled everything for me. It caught me by complete surprise. I guess I didn't know what to expect. I cannot say enough about his professionalism and helpfulness, indeed about the professionalism and courtesy of everyone I encountered there. I am very thankful that a stressful situation was handled so well.

The rep was a scammer. BEWARE the service department. I will never return to this location.

5 Stars – Always Exceptional Service! I’ve been coming to this dealership since 2015, and every single time, I make sure to book only with Raymond. He’s the reason I keep coming back! Raymond consistently goes above and beyond—no matter how big or small the issue is, he handles everything with professionalism, care, and genuine kindness. I always leave completely satisfied and confident that I’m in good hands. Thank you, Raymond, for always taking such great care of me and my car. You’re truly the best!

Overwhelmed and understaffed with NO SUPPORT from manufacturer. This dealership, like others in the area, is overwhelmed with service requests. When I spoke to Kia Customer Service, it was clear that they don't care. The level of service reminds me of cable companies from a few years ago, if you have an issue they basically tell you "too bad, nothing we can do about it". I suggest giving your hard-earned money to a company who cares about their customers and supports their dealerships.