Reviews
The Service Department Advisors are Deceitful and
The Service Department Advisors are Deceitful and Dishonest - they added service I didn’t request and I was charged for Services I didn’t need! I have a 2y old Truck that did not need 21k service, I informed the Rep. “please do whatever is under warranty”. I paid $5K for a Warranty that covers a lot, but also there is fine print, got that! But, I never asked and/or needed extra work - and I was charged an insane amount of money for this service! To not cause issue or make a scene, I spoke with the rep to find out why all of these services were added and proceeds to run down a list and fumble his words, because he knew he screwed me over - WHO CHARGES $23 to change a battery in the remote key! I could have changed that, it’s $1 for a watch battery! Point is, this rep and the service department is terribly Dishonest and others need to know about Land Rover of New Rochelle and any other Dealership Service Department that snakes ppl out of money for xxxx they don’t need…..
The Service Department Advisors are Deceitful and
The Service Department Advisors are Deceitful and Dishonest - they added service I didn’t request and I was charged for Services I didn’t need! I have a 2y old Truck that did not need 21k service, I informed the Rep. “please do whatever is under warranty”. I paid $5K for a Warranty that covers a lot, but also there is fine print, got that! But, I never asked and/or needed extra work - and I was charged an insane amount of money for this service! To not cause issue or make a scene, I spoke with the rep to find out why all of these services were added and proceeds to run down a list and fumble his words, because he knew he screwed me over - WHO CHARGES $23 to change a battery in the remote key! I could have changed that, it’s $1 for a watch battery! Point is, this rep and the service department is terribly Dishonest and others need to know about Land Rover of New Rochelle and any other Dealership Service Department that snakes ppl out of money for xxxx they don’t need…..
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Jebdeb, we appreciate you taking the time to respond. The staff at Land Rover New Rochelle takes our reviews very seriously. We want the opportunity to make this up to you, so if you're willing, please contact our General Manager at (914) 517-0772. We hope to hear from you.
UPDATE!! I have been calling that number for days and the operator takes my information and NO ONE calls back. She gave the Name "Rui Moreira" who she mentioned is the GM - I asked to speak with the "Manager of the Service Department" she tells me, "There isnt a manager, he left the company" etc. So, for you to reply is not very helpful - i will call everyday until someone returns my call!
I’ve been leasing a Range Rover from the Land Rover New
I’ve been leasing a Range Rover from the Land Rover New Rochelle dealership for my previous five cars. Steve Goldsmith has been excellent. The dealership and Steve have consistently been able to offer me the most reasonable quotes when compared to other area dealerships
I’ve been leasing a Range Rover from the Land Rover New
I’ve been leasing a Range Rover from the Land Rover New Rochelle dealership for my previous five cars. Steve Goldsmith has been excellent. The dealership and Steve have consistently been able to offer me the most reasonable quotes when compared to other area dealerships
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Land Rover New Rochelle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The salesperson was very polite and knowledgeable.
The salesperson was very polite and knowledgeable. He took the time to listen to our concerns and was always available. It was a pleasure interacting with the finance gentleman and Julius. Thank you both for a pleasurable experience.
The salesperson was very polite and knowledgeable.
The salesperson was very polite and knowledgeable. He took the time to listen to our concerns and was always available. It was a pleasure interacting with the finance gentleman and Julius. Thank you both for a pleasurable experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Experience with Alex!
Exceptional Experience with Alex! Big shoutout to Alex at Land Rover of New Rochelle! He was super knowledgeable, professional, and really went the extra mile to help me out. He worked the numbers like a pro and made sure my monthly payments stayed within my budget. You can tell he knows the ins and outs of the business—he handled everything like a champ. Truly appreciate his hustle and dedication. Thanks again, Alex!
Exceptional Experience with Alex!
Exceptional Experience with Alex! Big shoutout to Alex at Land Rover of New Rochelle! He was super knowledgeable, professional, and really went the extra mile to help me out. He worked the numbers like a pro and made sure my monthly payments stayed within my budget. You can tell he knows the ins and outs of the business—he handled everything like a champ. Truly appreciate his hustle and dedication. Thanks again, Alex!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easy quick service.
Easy quick service. a breeze dropping off and picking up. Thank you to the whole team.
Easy quick service.
Easy quick service. a breeze dropping off and picking up. Thank you to the whole team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mathew was very informative and helpful.
Mathew was very informative and helpful... I waited for my vehicle to be service but he was very communicative, update me accordingly
Mathew was very informative and helpful.
Mathew was very informative and helpful... I waited for my vehicle to be service but he was very communicative, update me accordingly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Extremely efficient service.
Extremely efficient service. Very knowledgeable staff. Were able to answer all my questions. No long wait time. Highly recommend this dealer.
Extremely efficient service.
Extremely efficient service. Very knowledgeable staff. Were able to answer all my questions. No long wait time. Highly recommend this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Just went back for routine service, team there super nice
Just went back for routine service, team there super nice to work with, the main reason why I will purchase another Jaguar F-Pace. Also, car running great!! From: David Daniello
Just went back for routine service, team there super nice
Just went back for routine service, team there super nice to work with, the main reason why I will purchase another Jaguar F-Pace. Also, car running great!! From: David Daniello
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I had some technical issues early on which took a while
I had some technical issues early on which took a while to resolve. So far things have been going well.
I had some technical issues early on which took a while
I had some technical issues early on which took a while to resolve. So far things have been going well.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service!
Great service! Easy to work with and very helpful. Modesto was kind and explained everything well and kept great communication. thank you!
Great service!
Great service! Easy to work with and very helpful. Modesto was kind and explained everything well and kept great communication. thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!