Audi Princeton

Just picked up my 8th Audi from Audi of Princeton. Frankly, I can't imagine working with another Audi dealership. Dave Rojas (the salesperson), Larry Colleton (the sales manager) and the rest of the organization have figured out how to do it right - treat the customer with respect, demonstrate pricing transparency, and show a genuine interest in the customer's needs and desires. While I may have saved a couple of bucks going somewhere else (although I doubt it as the deal they presented was very reasonable), the overall experience of working with Audi Princeton is what keeps me coming back. Loyalty to the customer needs to be appreciated and Audi Princeton has certainly shown their appreciation to me. I have referred others to them over the years. Now, to devote the next few days of my time to figuring out all of the "bells and whistles" of my new Q6 e-tron!

Thank you, Greg Sconzo, for your extreme professionalism, knowledge and dedication to the Audi family!

I have been a long time client of Princeton Audi and will never come back. My SQ5 was brought in for service after experiencing an auto stop/start malfunction reading on the main dash. Technicians indicated that the entire thermostat and water pump system needed replacement and proceeded to charge over $3500. After doing my own research I discovered the total cost of parts and labor (incl taxes) should not exceed $1800. When I brought this to their attention they proceeded to tell me 'too bad. you already agreed to the $3500'. When you do a cursory analysis of the amount they overcharged me on the parts alone it was roughly 2x vs the retail price of the part. 5x vs the wholesale price. This is a fraudulent price gouging operation and should be investigated by the authorities.

I have been a long time client of Princeton Audi and will never come back. My SQ5 was brought in for service after experiencing an auto stop/start malfunction reading on the main dash. Technicians indicated that the entire thermostat and water pump system needed replacement and proceeded to charge over $3500. After doing my own research I discovered the total cost of parts and labor (incl taxes) should not exceed $1800. When I brought this to their attention they proceeded to tell me 'too bad. you already agreed to the $3500'. When you do a cursory analysis of the amount they overcharged me on the parts alone it was roughly 2x vs the retail price of the part. 5x vs the wholesale price. This is a fraudulent price gouging operation and should be investigated by the authorities.

These people are so far from professional it’s not funny. No returns calls, no return emails, no interest in long term relationships. Too many other dealers to compromise with Audi Princeton.

Thanks Greg Buying a car has never been less stressful. We appreciate your "everybody wins" sales ethic and wish you the best in the future. David and Linda de Wit

I want to thank Princeton VW Service for its diagnostic video, which showed how easy 2 DIY repairs would be. But Princeton VW Service made too many excuses wrt doing it themselves:: -- Day 01: Pr VW: we can't get the parts, [Wrong. Video and annotated price list said parts are available for 2 repairs, I asked them to go ahead -- Day 11: Pr VW: The parts seem to have been ordered, -- Day 11: Pr VW: (later) They were not ordered, -- Day 11: Pr VW: (even later) You have to prepay before we can order them. [I asked them to prepare a repair estimate and I'll approve it -- Day 13: Pr VW: We don't have anything for you. So I Fixed one problem myself, drove to Hamilton VW and ordered a part. Compare Hamilton VW Service: -- Day +2: Ham VW: your part is here.

I called to service department and asked about changing the oil. The person on the other end agreed if I could bring my car within 15 min. I did. The person, who took my key, knew I was waiting on their premises. After 2 hours of waiting, I decided to go to the service representative and ask. Derek Smith was rude, uncaring, a person without empathy and nice manners. first, he said his name was Shoan S. He promised to expedite my car wash (free after any service) . He returned my car in 10 min, saying the car was 1st in the lane. I kind of kidding, declared, I can bring my car for a wash tomorrow. The service agent became rude, and another agent, a female, was helping him, repeating I didn't have an appointment. A Service Manager came in, I used to be impressed by his willingness to help customers....but he didn't interact and let Derek be rude and raise his voice, and don't care about keeping a customer, who resides 1/4 mile near his Dealership.

Audi car dealer in Princeton are so professional, they returned back to me on less than 15m and I took the appointment to test the car next day. We get assisted by, Mr. Saurabh Dewan And we met the manager, Mr. Adam They were amazing and they promised to help us to get the best deal for the car which it didn’t take long time one week and we get the car Saurabh didi a great job and with a professional calculation we got a satisfied number, he is so patient, focus, and smart salesman, thanks so much for all the effort and we appreciate all the respected behavior from the team members their Thanks a gain to make us happy Elsherif Family Hossam, Sherin and Bashar

Just went into VW to look into leasing a new ID.4 and Krishna was amazing help. He went through every detail of the new car and even let us test drive his own ID.4! We worked on a deal that worked best for us and we’re happy to be new owners of this awesome vehicle. Thanks Krishna and team!