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Imperial Ford

(1,453 reviews)
Visit Imperial Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday 12:00pm–6:00pm Closed
2022 state dealer award
View 7 awards
2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (508) 286-6870 (508) 286-6870
Used (508) 286-6949 (508) 286-6949
Service (508) 286-6946 (508) 286-6946

Reviews

(1,453 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Ford from DealerRater.

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Bought 2017 Ford F 150 Great Salesman

It was a great experience my salesman Ahmed was great product knowledge was unbelievable I recommend anyone who wants to go to Imperial must see Ahmed Alsabbagh.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business and for taking the time to share your kind words about `Ahmad Alsabagh and your experience at Imperial Ford. Ahmad and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Great Dealership!

Car buying is a great experience here. We are always greeted with a smile. Our Sales Representative, Jon Filleul, has been selling us cars for years. He is very trustworthy and always willing to go above and beyond to make us feel special. I always recommend Imperial and Jon to my friends and family! Kristen Goulart

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for your business and for taking the time to share your kind words about Jon Filleul and your experience at Imperial Ford. Jon Filleul and the entire staff here at Imperial Ford truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment t we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Friendly atmosphere

To start off the car is amazing, Maaz is very friendly & helpful. Even after he sold me my vehicle, he still seems happy to see me and talk to me (I've purchased vehicles at other places and once you buy the car, they don't even care to acknowledge you)..I appreciate you Maaz, I'll be back looking to purchase from you again! Kim in finance...she cracks me up! She is very knowledgeable, she hunted around and found a payment that works best for me, she got me a great GAP rate too. I will be looking for Kim then next time I need financing. I definitely got the two best people at Imperial. I won't go anywhere else to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for taking the time to share your kind words about Maaz Al Naaaaahas and Kim Jacques and your experience at Imperial Ford. Maaz Al Nahas and the entire staff at Imperial truly appreciate it. Sincerely,' Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Awesome dealership

I had recently purchased a f150 limited from Paul at imperial he was very polite and made everything go smooth I would recommend this place to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ali K is the BEST Sales Man Ever!!!!!!

I have brought several cars from Imperial in the past- Ali has been my salesman for each purchase! He is a wonderful, knowledgeable, and very personable salesman! My daughters first car purchase was a breeze. She told him what she was looking for in a car. We walked out of Imperial with a great car for her in 2 hours!!! Thank you Ali for making her first purchase exciting!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience.

I helped a friend purchase a vehicle from Imperial Ford last year and I was very impressed with the facility and their staff. Very professional. That being said I just purchased a new 2017 F150, and once again it was a great experience. Dean Childs was a great salesman and was very professional. We will be returning to replace our 2011 Ford Edge SEL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for taking the time to share your kind words about Dean Childs and your experience at Imperial Ford. Dean and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Jeep-Ram The nest compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

In a jam

Once again Rick and the Ford team helped me when I was in a jam. I had a terrible shake while driving on the highway. Imperial took me in right away and found nothing more than ice in my rim. They cleaned the rims and set me on my way . I would highly recommend Rick and the Imperial Ford service department for all your service needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best service/dealer/employee

Paul was genuinely kind, patient, I was there for at least 4 hours(for my surprise, but did not even felt like it), we drove around pkg lot looking for the vehicle I had interest from online search. I had my 5 yrs daughter with me who has an extremely difficult time sitting still. Paul made the process so smooth, I am so pleased with the results. I bought a vehicle there years ago. I love my new Ford Escape, If I ever need I will definitely be back there and or refer a friend :) I am a happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

I went to dealership on a Saturday night. I didn't realize they closed at 6pm. The dealership never rushed me or pushed me out the door and trust me I had hard time making a decision. They stayed open for me to purchase my new 2017 Ford Escape . My car sales man, Dave Berulli was patient and just a real great guy. The manager and finance lady were great too. I would highly recommend going to Imperial Ford in Mendon if you are looking for a car/truck/SUV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best interaction

The deal was one of the smoothest transactions that I have ever been apart of. Mike Peters was not a pushy salesman and came across more as friend which made it easy to talk too. Ms. Jacques (spelling) in finance was a pleasure to deal with. Great sense of humor and easy going. I would drive the hour again to purchase another vehicle or have this one serviced. I strongly recommend this dealership. There is professionalism is one of a kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.