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Casey Toyota

(421 reviews)
Visit Casey Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:30pm
Sunday 12:00pm–5:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (877) 468-2570 (877) 468-2570
Used (877) 468-4151 (877) 468-4151
Service (877) 468-5751 (877) 468-5751

Reviews

(421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Casey Toyota from DealerRater.

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old school

Traded in a 2010 toyota for a classic 1993 suburban with 52k mile on it!!! Miles Casey sold me the Toyota last year and worked out the deal on this one so from old school to present he can get you in the car or truck you want THANKS AMIGO

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great that Miles could work with you both times to get you what you needed! Thanks for choosing Casey Toyota and we hope to see you again in the future!

My Wife and I went into Casey Toyota and spoke with Mike...

My Wife and I went into Casey Toyota and spoke with Mike Smith. There was no pressure and the lease deal Mike presented us was out of this world. His customer service was outstanding and he made us feel like we were part of his family. We recommend Mike Smith and the Dealership to anyone who wants a great deal and customer service. Thanks Casey Toyota of Williamsburg, Va.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and recommendation of Mike and our dealership! We are happy to hear that he helped you find the perfect deal for you and your wife. Thanks for choosing Casey and we hope you will come back for anything else you may need!

I had been looking at Tacomas on and off for 2 years. I...

I had been looking at Tacomas on and off for 2 years. I finally decided to get my Tacoma and started looking around the dealers in the area. Casey gave me the best price and went out of their way to find me the lowest interest rate due to my credit rating. It took them a bit longer to check all of their options but was well worth the wait. The Salesman listened to what I wanted and met all my requests except one which was my primary color choice but took the time to show me that the color was not available but they quickly located my second choice. I talked to the managers, they did not attempt to force me in to a different vehicle like the other dealers did. They also gave me a fair price for my trade in which was actually what my research found it was worth from person to dealer. They took the time to explain how their system worked and gave me what I was asking for without the headaches I have received in my past car buying experiences before. I was expecting some slight of hand when I went into the finance office they explained every thing I was signing and were patient while I was reading over the paper work. I even had a good friend of mine look everything over after words and he said it was all honest business. I have nothing bad to say about Casey Toyota they were honest and upfront with me. I will be buying all my families vehicles from them and letting my Soldiers also know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience at Casey Toyota! It makes us so proud to hear that we could take such great care of you and work hard to find you that Tacoma. We want our customers to trust us and believe that we are doing the best we can to serve them. It's important to give them time to process everything because we know how important buying a new vehicle is. We appreciate your kind words and recommendation and are certainly looking forward to working with you again in the future!

John did a great job selling me a new vehicle. I left...

John did a great job selling me a new vehicle. I left thinking I got a fair deal. Would recommend to friends looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Casey Toyota! We are happy to hear that John helped you find your new vehicle at a good price. We appreciate your recommendation and hope to see you back for any future needs!

My parents were looking around for a used SUV. Me and my...

My parents were looking around for a used SUV. Me and my parents went to Casey toyota to see what selection they had and the sales person Michael Smith greeted us and was very friendly from the beginning. Even though my parents dont speak english very well Mike handled it very professionally and made them very comfortable in selecting the SUV they wanted. I would definitely recommend this dealership. My parents are very happy and that makes me happy! Mike did a great job and we will definitely be back to Casey Toyota for our car purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great that Mike could help you and your family with finding the perfect SUV! We are so happy to hear that they are enjoying their new vehicle and are happy with their purchase. We appreciate your kind words and recommendation of our dealership. We look forward to having you back in the future!

The whole experience was a pleasure. Mike was beyond...

The whole experience was a pleasure. Mike was beyond helpful throughout the process. Ellen was a delight to chat with. The finance side was flawless. Thank you all for your time and quality of our visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you enjoyed your whole experience at Casey Toyota! It's great that Mike and Ellen as well as our finance department were easy to work with as well as helpful and friendly. Thank you for choosing us and we hope to see you again for any future needs!

Previously we have bought numerous vehicles from Casey...

Previously we have bought numerous vehicles from Casey dealerships, but the best by far for costumer service is Casey Toyota. We had the pleasure of dealing with Terry Deeck and Ellen Stilwell and they did their utmost to deliver the Rav4 at the best price. From this day forward we will be in the Casey Toyota "family". Thanks Terrt and Ellen for a job well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Terry and Ellen have provided you with such a great experience and customer service! We appreciate your kind words about Casey Toyota as well as your continued business with Casey as a whole. We look forward to the next time we get to work with your family!

The highest form of any customer satisfaction metric is...

The highest form of any customer satisfaction metric is whether or not a customer repeats an establishment. This was my seventh (7th) car purchased from a Casey dealership and based on my last experience, there will be an eighth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow that is awesome to hear! Thank you for trusting us and continually choosing Casey. We truly appreciate your business and hope we can always be consistent in satisfying your needs. Looking forward to seeing you next time!

Casey Toyota Scion - Williamsburg, Virginia (TOP NOTCH -...

Casey Toyota Scion - Williamsburg, Virginia (TOP NOTCH - VERY PROFESSIONAL - OUTSTANDING CUSTOMER SERVICE) I would highly recommend anyone looking for a vehicle to stop by Casey Toyota Scion in Williamsburg, Virginia (23188). I drove 135 miles from North Carolina after reading outstanding reviews from other customers that purchased new and used vehicles from Toyota Scion. I was truly impressed by their genuine compassion to offer you the best deal/purchase promotion available. They'll match any dealer offer guarantee with no hassle. My sales person was Mr Miles Casey. He was energetic, sincere and professional in explaining every available payment option to fit my family budget. He introduced every promotion/discount offer by Toyota through his sales manager Mr Mike Pina . I'll definitely purchase another Toyota vehicle from him in the near future. He didn't hassle or force me to purchase my awesome 2012 Toyota Venza (XLE). As for the service department, those guys truly ROCK !!! Mrs Katherine Gilbert offer me every available coupon/discount that was available on their dealership website and explain all required maintenance in detail. The service department extended me a courtesy vehicle while I waited for my Toyota vehicle to be service. I never felt more relax and comfortable after visiting Toyota Scion in Williamsburg. Simply put - TOYOTA SCION in Williamsburg, Virginia are a solid Top Ten performance rating with five stars ***** in my book. I know because I experience it first hand in person :) Go Toyota! - Mr Anthony Andre Fobbs, retired military veteran.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Anthony, it makes us so proud to hear that Miles and our staff were so helpful and courteous to you! Our customers should never feel pressured or uncomfortable when purchasing so it's great Miles and our sales team could assist you in a caring way to help you get the best deal for the perfect vehicle. We are happy to hear that Katherine could provide the same kind of service to you and continue your great experience at our dealership. We appreciate your kind words and look forward to working with you more in the future!

Just bought a 08mustang from Casey 2 days ago . And I...

Just bought a 08mustang from Casey 2 days ago . And I never felt so comfortable at a dealership. Miles never tried to make me do anything I didn't want to. I gave him a price range and he never went over it. If you go to Toyota Casey ask for miles Casey and he will get you in and out with a great car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are proud to hear that Miles could help you to feel comfortable and confident in your purchase! We are happy that he could give you a great experience and we hope you enjoy your Mustang. Please come back and see us for any future needs!