Reviews
Write a reviewAwful Experience
Customer service is lacking. The sales team is unprofessional and their behavior is unacceptable. I do not recommend making your next purchase from Mechanicsville Toyota.
Awful Experience
Customer service is lacking. The sales team is unprofessional and their behavior is unacceptable. I do not recommend making your next purchase from Mechanicsville Toyota.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
There are other dealers who refund your deposit..
They require a deposit for a vehicle in transit that is not refundable. Go the distance to a dealership who doesn't ask for a deposit on vehicles in transit. There are several.
There are other dealers who refund your deposit..
They require a deposit for a vehicle in transit that is not refundable. Go the distance to a dealership who doesn't ask for a deposit on vehicles in transit. There are several.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Poor experience
Beware of less than adequate communication from a salesman named Daniel after placing a deposit on a vehicle in transit. Beware of the dealers refusal to refund a deposit on a vehicle if the deal doesn’t happen, even if you don't sign a buyers order commiting to a purchase. I do not recommend the sales team, or to make a purchase from Mechancsville Toyota.
Poor experience
Beware of less than adequate communication from a salesman named Daniel after placing a deposit on a vehicle in transit. Beware of the dealers refusal to refund a deposit on a vehicle if the deal doesn’t happen, even if you don't sign a buyers order commiting to a purchase. I do not recommend the sales team, or to make a purchase from Mechancsville Toyota.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great service
Everyone was so nice and helpful. Quick and efficient. Keeping everything cleaned. Even helped keep my costs low and affordable 😉
Great service
Everyone was so nice and helpful. Quick and efficient. Keeping everything cleaned. Even helped keep my costs low and affordable 😉
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this fantastic review! Please let us know if there's anything else we can do for you. John Nickens, General Manager | jnickens@pageauto.com
Service
Great customer service and sales associates. There is always room for improvement in other areas. Enjoying my brand new vehicle.
Service
Great customer service and sales associates. There is always room for improvement in other areas. Enjoying my brand new vehicle.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! John Nickens, General Manager | jnickens@pageauto.com
Great service
Above and beyond service. Easy to do business with not your typical car buying experience. Will definitely go there again.
Great service
Above and beyond service. Easy to do business with not your typical car buying experience. Will definitely go there again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! John Nickens, General Manager | jnickens@pageauto.com
Great Service goes a long way!
The service staff seem to have a personal investment in making my visit a success. The folks here do a fine job!
Great Service goes a long way!
The service staff seem to have a personal investment in making my visit a success. The folks here do a fine job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! John Nickens, General Manager | jnickens@pageauto.com
Excellent service
Promptness and professionalism. Very timely and went above and beyond. Service advisor kept me abreast of progress and what work was being performed.
Excellent service
Promptness and professionalism. Very timely and went above and beyond. Service advisor kept me abreast of progress and what work was being performed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, John. We look forward to seeing you again in the future! John Nickens, General Manager | jnickens@pageauto.com
Fair pricing, courteous staff
Fair pricing, courteous staff. Always receive great service at this location. It is the only place I go for service.
Fair pricing, courteous staff
Fair pricing, courteous staff. Always receive great service at this location. It is the only place I go for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Thanks for choosing Mechanicsville Toyota! Take care and have a great day. John Nickens, General Manager | jnickens@pageauto.com
Truck
Quality Service, polite service people. Clean atmosphere. I am a repeat customer. Drinks and coffee is accessible. Under the virus conditions they were regularly dissecting.
Truck
Quality Service, polite service people. Clean atmosphere. I am a repeat customer. Drinks and coffee is accessible. Under the virus conditions they were regularly dissecting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pat, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Thanks for choosing Mechanicville Toyota for your automotive needs! John Nickens, General Manager | jnickens@pageauto.com