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World Imports USA

(287 reviews)
Visit World Imports USA
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:30pm
Tuesday 9:00am–7:00pm 8:00am–5:30pm
Wednesday 9:00am–7:00pm 8:00am–5:30pm
Thursday 9:00am–7:00pm 8:00am–5:30pm
Friday 9:00am–7:00pm 8:00am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
(904) 638-8104 (904) 638-8104

Reviews

(287 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Customer Service and very knowledgeable

This was about the 10th car we have purchased and by far the most enjoyable. Kile had answers for all of our questions and took time to make sure we were made to feel like family! He took patience as we drilled him with multiple questions about how everything worked on the vehicle we purchased. Followup calls were returned promptly and minor details were handled efficiently. Our experience with the financing was also painless - Mr. Reed quickly found the best option that saved us a lot on financing too! Our local bank that we do business with for 15 years had a higher rate! Overall it was the best experience we have had, no pressure, they did not push the sale! I will definitely recommend World Imports to all my friends and relatives!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great buying experience!

Kile is friendly, responsive sales associate. Clean cars, good deals and not the typical approach of “how much do you want to spend?” Total time to look at options, test drive, negotiate and sign paperwork was under 3 hrs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great purchasing experience

Great customer service from Kile in sales. Got a great deal on clean car with low miles and manufacturer warranty. Very excited about my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Awesome dealership

Bought a used Honda Accord for a great affordable price at World Imports. James Johnson kept in contact with me and kept me updated on the car so that I wasn't wasting my time. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased a used car

Great prices, great service. They were very upfront and honest about the car I was looking at. Up until the day I bought the car, I was in contact with the dealer almost everyday making sure the car was still available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honest and low pressure!

Took less time than any other car buying experience. Didn't feel any pressure. Personable and knowledgeable. Smooth transaction from onset email to test drive to purchase. Honest dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easy and low pressure!

Took less time than any other car buying experience. Didn't feel any pressure. Personable and knowledgeable. Smooth transaction from onset email to test drive to purchase. Honest dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

Bought a uaed vehicle and was told it had the full manufacturer warranty remaining...had an issue with the A/C...so took it to Nissan and found out it is Branded Limited Lemon Law warranty and nothing but power train is covered...We were lied to !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

This is Jake Sydorowicz, General Manager of World Imports USA/Lotus of Jacksonville. Thank you for taking the time to tell us about your experience. At World Imports USA, We want to make the car-buying process as smooth as possible and we train our staff to be knowledgeable about the products we sell and answer any questions you may have. I am disappointed to hear about your experience and would appreciate it if you would contact me at 904-998-9992 x 237 or by email at sales@worldimportsusa.com so that I can learn more about your situation and hopefully make amends. I look forward to speaking with you soon. Sincerely, Jake Sydorowicz, General Manager

Sold us an unreliable Auto

In March 2018 we bought a 2011 Volvo from this dealer for $17000. As of this date (07-18-2018) the vehicle has had the following repairs done at our expense: suspension repairs, new battery, and now a broken timing belt which caused valve damage rendering the car inoperable and possible replacement of engine. Future customers --BEWARE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

This is Jake Sydorowicz, General Manager of World Imports USA/Lotus of Jacksonville. Thank you for taking the time to tell us about your experience. At World Imports USA, We want to make the car-buying process as smooth as possible and we train our staff to be knowledgeable about the products we sell and answer any questions you may have. I am disappointed to hear about your experience and would appreciate it if you would contact me at 904-998-9992 x 237 or by email at sales@worldimportsusa.com so that I can learn more about your situation and hopefully make amends. I look forward to speaking with you soon. Sincerely, Jake Sydorowicz, General Manager

Very friendly great prices for what we were lookin

Was a knowledgeable on what we wanted very friendly we had a great experience and the price was what we were looking for a great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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