Merchants Automotive Group

Deceptive dealership. I was quoted 899 dealer fees that came in at 1072. Told I wouldn’t pay taxes because it was an out of state purchase but they had taxes in the quote. They told me it was because of the bank. Santander Consumer is the bank. Google them. Never received the inspection on the vehicle. The direct line I was given for the sales person went to a different dealer. Beware, they seem shady

I purchased a 2023 Ram Pro master yesterday, as soon as we left the driveway the gas light comes. Who does that, no gas. The vehicle has been sitting on the lot all winter, on an empty tank! On the highway the van would not go above 65 mph, a governor? this was not disclosed. This is not a dealership, more like an auction house.

Sold us a vehicle for our CHILD that needs a new engine within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that they fixed at time of purchase relates exactly to the cause of the engine failure. They lied to us and told us it was just a censor replacement code. I called and asked for the codes and then had my current mechanic look them up and he confirmed the issue existed at time of purchase. Merchants refused to help in any way--they will not take the car back, they will not allow a trade in for something that does run, and they refuse to even give any sort of discount to help replace the engine. I didn't buy the extended warranty; the car had only 83k miles on it and a 2018. I also looked up the extended warranty company reviews when it was offered, and there were so many saying it was a scam, therefore, it didn't seem like a good purchase. A good business would HELP customers. I was helping my stepson buy a car, and they knowingly sold us a car with a bad engine. The fact that they are ok doing that to a child is beyond unethical and wrong.

5 star! Best car buying experience! All the models I wanted to test drive were ready for me, my salesperson was knowledgeable and helpful. Transparent, fair pricing.

I have had several transactions with this company. The model is great but the execution is awful. There has never been a perfect result. I am ALWAYS chasing them down for something. Once I submit payment everyone disappears. I am the fleet manager of a company in New England and this could be such a great partnership but they do everything in their power to sabotage every deal I have ever made. From cars showing up damaged to showing up without license plates it is always a crap show. And I can never get the sales people on the phone. Mike is gone now so maybe Zach inherited a mess but on the latest transaction,the car was paid for on 11/6 the car was delivered with a huge dent in the door on 12/4 after I sent several emails, etc..Now it has sat in the parking lot for a week because Merchants cannot get their act together to pick it up to repair it. Meanwhile I have a sales person at our company who has nothing to drive since mid-November. I add several vehicles every year, I have also utilized the Guarantee-Buy program on several occassions--since Merchants is literally in my backyard. I will reach out to their competitors--I don't care if they are located on the other side of the country--it has to be better than this!

Ron was very friendly and worked hard to help us get into a car we could afford and is reliable! I would highly suggest anyone that needs a car to go to Merchats and ask for Ron Semons!

Damien was nothing short of fantastic, he kept it real and got me the best deal possible!

His courtesy very helpful. Iam happy with his service and attention ..I will recommend him

Was easy to work with and was able to make a deal quickly. Was knowledgeable with the vans we were buying

Damian was extremely helpful in getting me into the car I wanted for the price I could do. He was very friendly and diligent in his operations. I will be recommending him to all my friends. Thank you for a great experience.